Sr. Manager Data Center Engineering

AMD; Austin (TX); On-site; USD 120,000 - 160,000; Full time

Job summary

A leading technology company is seeking a Sr. Manager for Data Center Engineering to lead teams in delivering field services and deployment projects. This role requires exceptional leadership, communication skills, and a strong background in data center technologies to ensure project success and customer satisfaction.

Qualifications

• Proven leader with experience in managing cross-functional teams.
• Strong verbal and written communication skills.
• Understanding of data center operations and infrastructure.

Responsibilities

• Manage a team of Data Center Engineers and coordinate their schedules.
• Track project schedules and manage customer relationships.
• Identify process improvements to drive operational efficiencies.

Skills

Leadership

Team Building

Relationship Management

Coordination

Conflict Resolution

Performance Management

Communication

Technical Knowledge

Project Management

Risk Management

Education

BS degree or equivalent experience

Certifications such as PMP, ITIL, or CCNP

Job description

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WHAT YOU DO AT AMD CHANGES EVERYTHING

We care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that accelerate next-generation computing experiences - the building blocks for the data center, artificial intelligence, PCs, gaming and embedded. Underpinning our mission is the AMD culture. We push the limits of innovation to solve the world’s most important challenges. We strive for execution excellence while being direct, humble, collaborative, and inclusive of diverse perspectives.

The Role

In this critical role, you will lead teams ensuring field services and deployment projects are delivered on schedule while delighting our customers. You will actively coordinate multiple projects, ensuring mitigation of project risks, and communication of project statuses to internal stakeholders, leadership, and clients. You should have a strong background in datacenter technologies and deployments with the ability to assist onsite with projects as needed.

You must possess the ability to establish and drive goals including plan of record, timelines, budget, scope, performance, and quality. A passion for creating plans and working with a diverse team of creative engineers and senior executives is necessary for this highly visible role.

You must be a team player with a commitment to meeting deadlines and an aptitude to thrive in a fast-paced, multi-tasking environment.

The Person

The candidate should be a proven leader, able to create and maintain a working cross-functional team and manage in a matrixed environment. A successful candidate must have exceptional verbal and written communication skills. Additionally, outstanding people management skills are required to lead, motivate, and guide world-class engineers.

Key Responsibilities

• Manage a team of Data Center Engineers, coordinating their scheduling, training, and quality of deliverables.
• Track and drive project schedules with specific attention to customer needs/expectations and communication.
• Manage the day-to-day relationship with customers, deliverables, and timelines (message key milestones and schedules internally and externally).
• Coordinate and support delivery and deployment.
• Resolve escalations through effective tracking of customer and company challenges, risks, and issues; gather key stakeholders and subject matter experts to review the escalation, identify resolution path, and see successful execution of resolution.
• Identify process improvements to drive operational efficiencies.
• Provide administrative support with internal and external customers, and cross-functional teams, as needed.

Preferred Experience

Multiple years’ experience in the following areas:

• Leadership: Ability to lead a team effectively, set goals, and provide direction.
• Team Building: Skills in recruiting, hiring, and developing a diverse team.
• Relationship Management: Ability to network, build relationships, and drive effective decision-making across multiple functions and levels within the organization.
• Coordination: Highly organized, able to prioritize, and juggle multiple work streams to tight deadlines.
• Conflict Resolution: Experience in resolving conflicts and managing difficult situations within a team.
• Performance Management: Competence in evaluating employee performance and providing feedback.
• Communication: Strong verbal and written communication skills, especially in conveying technical information.
• Technical Knowledge: Understanding of data center operations and infrastructure.
• Project Management: Experience in managing projects related to data center operations or upgrades.
• Risk Management: Ability to proactively identify, assess, and mitigate risks that could impact successful project execution.

Academic Credentials

• The candidate must have a BS degree or equivalent experience.
• Certifications such as PMP, ITIL, or CCNP are highly desirable.

Benefits offered are described: AMD benefits at a glance.

AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process.