Client Advocate Leader Meritain TPA Remote

Lensa; Springfield (IL); Remote; USD 82,000 - 183,000; Full time

Job summary

A leading health solutions company is seeking a strategic leader for client services management. This role involves overseeing client advocate teams, driving process improvements, and collaborating with various stakeholders to enhance service delivery. Ideal candidates will have extensive healthcare experience and proven leadership skills.

Benefits

Comprehensive medical plans

401(k) plan

Employee stock purchase plan

Wellness programs

Paid time off

Flexible schedules

Tuition assistance

Qualifications

• Minimum 5+ years of client service/account support experience.
• Proven experience leading teams, projects, or mentoring employees.
• Mastery of problem solving and decision making skills.

Responsibilities

• Provide strategic oversight to client services advocates and manage teams.
• Lead projects for continuous process improvement.
• Implement strategies to ensure compliance with standards and requirements.

Skills

Client service/account support

Healthcare knowledge

Team leadership

Collaboration

Problem solving

Decision making

Education

Bachelor's degree

Job description

Lensa is the leading career site for job seekers at every stage of their career. Our client, CVS Health, is seeking professionals. Apply via Lensa today!

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose-driven colleagues – caring for people where, when, and how they choose in a way that is uniquely more connected, more convenient, and more compassionate. And we do it all with heart, each and every day.

Position Summary

Provides strategic oversight to client services advocates and manages the overall direction of client advocate teams. Drives continuous process improvement and implements strategies and solutions to enhance customer service delivery.

Cultivates strong relationships with Field Account Executives, Account Managers, Brokers, and Plan Sponsors. Understands and exceeds service levels and expectations, shares process improvements, discusses plan operations, identifies gaps, determines root causes, and develops solutions. Identifies customer-specific service issues, leads resolution efforts, and collaborates with other areas to implement solutions.

What You Will Do

1. Communicate direction for client-facing individual contributors (approximately 8-10 employees), ensuring methods align with organizational goals.
2. Identify opportunities for process improvements and synthesize findings to generate solutions.
3. Lead projects that support continuous process improvement.
4. Develop escalation team standards and evaluate operational metrics with key business partners, including conducting business reviews with the executive level.
5. Advocate for the department while acting as a client and broker representative.
6. Collaborate with internal and external partners to analyze industry challenges, identify solutions, and stay current with connecting processes across operations, account management, clinical services, and claims adjudication to ensure business continuity.
7. Implement strategies and processes to ensure compliance with enterprise standards and regulatory requirements.
8. Partner proactively with operational departments to troubleshoot and escalate program issues.
9. Manage operational aspects of the team such as budget, performance, and compliance, and implement workforce and succession plans.
10. Demonstrate mastery of growth mindset skills (agility, developing oneself and others).

Required Qualifications

• Minimum 5+ years of client service/account support experience
• Healthcare experience and knowledge
• Proven experience leading teams, projects, or mentoring employees
• Adept at collaboration and teamwork
• Strong execution and delivery skills (planning, supporting)
• Mastery of problem solving and decision making skills

Preferred Qualifications

• Candidates in Central or East Region
• Proven experience as a People Manager
• Knowledge of TPA or Self-Insurance

Education

Bachelor's degree preferred, along with specialized training or relevant professional qualifications.

Pay Range

The typical pay range for this role is $82,940 - $182,549. Actual salary depends on experience, education, location, and other factors. The position is eligible for bonuses, commissions, and equity awards.

Benefits

We offer comprehensive benefits including medical plans, 401(k), employee stock purchase plan, wellness programs, paid time off, flexible schedules, family leave, dependent care resources, tuition assistance, and more. For details, visit CVS Benefits.

Application closes on 05/23/2025. CVS Health is an equal opportunity employer, considering all qualified applicants without discrimination based on race, ethnicity, gender, sexual orientation, religion, age, disability, veteran status, or other protected characteristics.