Customer Renewal Manager

SailPoint; Austin (TX); Remote; USD 88,000 - 164,000; Full time

Job summary

A leading company in Identity Security is seeking a Customer Renewal Manager to oversee renewal processes across North America and Latin America. This remote role requires strong communication and negotiation skills, along with experience in managing SaaS subscriptions. The successful candidate will work closely with cross-functional teams to ensure a smooth renewal process and maintain data integrity.

Benefits

Health and wellness coverage

Flexible vacation policy

401(k) Savings and Investment Plan

Paid parental leave

Qualifications

• 3+ years in a customer-facing role.
• Experience managing SaaS and Professional Services renewals.

Responsibilities

• Provide end to end renewals execution support.
• Ensure data integrity of renewal opportunities.
• Collaborate with various teams for renewal processes.

Skills

Communication

Negotiation

Forecasting

Relationship Building

Education

Bachelor’s degree

Job description

Join to apply for the Customer Renewal Manager role at SailPoint

Join to apply for the Customer Renewal Manager role at SailPoint

Direct message the job poster from SailPoint

Senior Recruiter & Resume Writer | Technology & Cybersecurity

As theleader in Identity Security, SailPoint continues to grow globally. As we look to expand our global presence, we are always looking for talented sales minded individuals to help support these efforts.We are a US based, publicly traded company, headquartered in Austin, Texas. SailPoint is not only the leader in the cloud enterprise space, our governance security solutions secure and enable thousands of companies worldwide. This would be a remote setting role based anywhere in the US.

We are seeking an experienced, highly motivated Customer Renewal Manager to be a part of our client-facing organization. This position is responsible for providing end to end renewal execution support. In this role as Customer Renewal Manager, you will work closely with Customer Success, Sales, Marketing, IT and Finance teams to plan, develop, implement, and execute all things renewal.

Responsibilities:

Provide end to end renewals execution support; maintain knowledge of commercial negotiation, product portfolio and entitlement metrics, and support on transactional steps related to renewals and amendments.

Leverage internal SailPoint networks to navigate cross-functionally and regionally.

Possess knowledge of SailPoint Terms and Conditions.

Knowledgeable in commercial metrics and forecasting principles.

Ensure data integrity of renewal opportunities. This includes collaborating with Deal Desk, Contracts and Sales to ensure quoting, contracts, and subscriptions are all up to date.

Provide management with regular status updates, summaries of highly complex issues, and accurate visibility to forecasted attrition and escalate as needed

Managing Renewals in North America and Latin America

Required Skills/Experience:

3+ years experience in a customer facing role with the ability to influence different stakeholders using strong relationship and communication skills

Proficient verbal and written communication in English

Previous experience managing SaaS Subscription renewals process is ideal

Previous experience managing Professional Services renewals process is ideal

Commercial negotiation experience with a proven record to meet or exceed renewal revenue goals

Forecasting experience with the ability to forecast accurately

Work effectively in a team environment and generate high impact results measured by renewal bookings

Ability to work through multiple commercial software systems here at SailPoint

Communicate clearly both orally and in written form and proven ability to build strong relationships

Proven ability to organize and prioritize tasks while being process oriented

Highly organized with strong attention to detail

Bachelor’s degree preferred not required or equivalent comparable experience

Benefits and Compensation listed vary based on the location of your employment and the nature of your employment with SailPoint.

As a part of the total compensation package, this role may be eligible for the SailPoint Corporate Bonus Plan or a role-specific commission, along with potential eligibility for equity participation. SailPoint maintains broad salary ranges for its roles to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect SailPoint’s differing products, industries, and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. We estimate the base salary, for US-based employees, will be in this range from (min-mid-max, USD):

$88,000 - $125,700 - $163,400

As theleader in Identity Security, SailPoint continues to grow globally. As we look to expand our global presence, we are always looking for talented sales minded individuals to help support these efforts.We are a US based, publicly traded company, headquartered in Austin, Texas. SailPoint is not only the leader in the cloud enterprise space, our governance security solutions secure and enable thousands of companies worldwide. This would be a remote setting role based anywhere in the US.

We are seeking an experienced, highly motivated Customer Renewal Manager to be a part of our client-facing organization. This position is responsible for providing end to end renewal execution support. In this role as Customer Renewal Manager, you will work closely with Customer Success, Sales, Marketing, IT and Finance teams to plan, develop, implement, and execute all things renewal.

Responsibilities:

• Provide end to end renewals execution support; maintain knowledge of commercial negotiation, product portfolio and entitlement metrics, and support on transactional steps related to renewals and amendments.

• Leverage internal SailPoint networks to navigate cross-functionally and regionally.

• Possess knowledge of SailPoint Terms and Conditions.

• Knowledgeable in commercial metrics and forecasting principles.

• Ensure data integrity of renewal opportunities. This includes collaborating with Deal Desk, Contracts and Sales to ensure quoting, contracts, and subscriptions are all up to date.

• Provide management with regular status updates, summaries of highly complex issues, and accurate visibility to forecasted attrition and escalate as needed

• Managing Renewals in North America and Latin America
  
  

Required Skills/Experience:

• 3+ years experience in a customer facing role with the ability to influence different stakeholders using strong relationship and communication skills

• Proficient verbal and written communication in English

• Previous experience managing SaaS Subscription renewals process is ideal

• Previous experience managing Professional Services renewals process is ideal

• Commercial negotiation experience with a proven record to meet or exceed renewal revenue goals

• Forecasting experience with the ability to forecast accurately

• Work effectively in a team environment and generate high impact results measured by renewal bookings

• Ability to work through multiple commercial software systems here at SailPoint

• Communicate clearly both orally and in written form and proven ability to build strong relationships

• Proven ability to organize and prioritize tasks while being process oriented

• Highly organized with strong attention to detail

• Bachelor’s degree preferred not required or equivalent comparable experience
  
  

Benefits and Compensation listed vary based on the location of your employment and the nature of your employment with SailPoint.

As a part of the total compensation package, this role may be eligible for the SailPoint Corporate Bonus Plan or a role-specific commission, along with potential eligibility for equity participation. SailPoint maintains broad salary ranges for its roles to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect SailPoint’s differing products, industries, and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. We estimate the base salary, for US-based employees, will be in this range from (min-mid-max, USD):

$88,000 - $125,700 - $163,400

Base salaries for employees based in other locations are competitive for the employee’s home location.

Benefits Overview

1. Health and wellness coverage: Medical, dental, and vision insurance

2. Disability coverage: Short-term and long-term disability

3. Life protection: Life insurance and Accidental Death & Dismemberment (AD&D)

4. Additional life coverage options: Supplemental life insurance for employees, spouses, and children

5. Flexible spending accounts for health care, and dependent care; limited purpose flexible spending account

6. Financial security: 401(k) Savings and Investment Plan with company matching

7. Time off benefits: Flexible vacation policy

8. Holidays: 8 paid holidays annually

9. Sick leave

10. Parental support: Paid parental leave

11. Employee Assistance Program (EAP) and Care Counselors

12. Voluntary benefits: Legal Assistance, Critical Illness, Accident, Hospital Indemnity and Pet Insurance options

13. Health Savings Account (HSA) with employer contribution

SailPoint is an equal opportunity employer and we welcome all qualified candidates to apply to join our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable law.

Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact [e-mail] or mail to 11120 Four Points Dr, Suite 100, Austin, TX 78726, to discuss reasonable accommodations.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development and Sales

• Industries

  Software Development

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