Customer Renewal Manager

SailPoint; Austin (TX); Remote; USD 88,000 - 164,000; Full time

Job summary

An established industry player in Identity Security is seeking a highly motivated Customer Renewal Manager to enhance their client-facing organization. This role involves providing comprehensive renewal execution support, collaborating with various teams to implement and execute renewal activities. Ideal candidates will have a strong background in customer relations and SaaS subscription management, with proven success in commercial negotiations. Join a dynamic team that values your expertise and offers competitive compensation, including potential bonuses and equity participation. This remote position allows you to work from anywhere in the US, making it a great opportunity for those looking to make a significant impact.

Qualifications

• 3+ years in a customer-facing role with strong relationship skills.
• Proficient in verbal and written English communication.
• Experience managing SaaS subscription renewals is ideal.

Responsibilities

• Provide end-to-end renewal execution support and maintain knowledge of commercial negotiation.
• Manage renewals in North America and Latin America.
• Ensure data integrity of renewal opportunities by collaborating with internal teams.

Skills

Customer Relationship Management

Communication Skills

SaaS Subscription Management

Commercial Negotiation

Forecasting

Organizational Skills

Attention to Detail

Education

Bachelor's Degree

Tools

Commercial Software Systems

Job description

As the leader in Identity Security, SailPoint continues to grow globally. As we look to expand our global presence, we are always looking for talented sales-minded individuals to help support these efforts. We are a US-based, publicly traded company, headquartered in Austin, Texas. SailPoint is not only the leader in the cloud enterprise space, but our governance security solutions also secure and enable thousands of companies worldwide. This role is remote and can be based anywhere in the US.

We are seeking an experienced, highly motivated Customer Renewal Manager to join our client-facing organization. This position is responsible for providing end-to-end renewal execution support. As a Customer Renewal Manager, you will work closely with Customer Success, Sales, Marketing, IT, and Finance teams to plan, develop, implement, and execute all renewal activities.

Responsibilities:

1. Provide end-to-end renewal execution support; maintain knowledge of commercial negotiation, product portfolio, and entitlement metrics; support transactional steps related to renewals and amendments.
2. Leverage internal SailPoint networks to navigate cross-functionally and regionally.
3. Possess knowledge of SailPoint Terms and Conditions.
4. Be knowledgeable in commercial metrics and forecasting principles.
5. Ensure data integrity of renewal opportunities by collaborating with Deal Desk, Contracts, and Sales to keep quoting, contracts, and subscriptions up to date.
6. Provide management with regular status updates, summaries of complex issues, and visibility into forecasted attrition, escalating as needed.
7. Manage renewals in North America and Latin America.

Required Skills/Experience:

1. 3+ years in a customer-facing role with strong relationship and communication skills to influence stakeholders.
2. Proficient in verbal and written English communication.
3. Experience managing SaaS subscription renewals is ideal.
4. Experience managing Professional Services renewals is ideal.
5. Proven track record in commercial negotiation, meeting or exceeding renewal revenue goals.
6. Forecasting experience with accuracy.
7. Ability to work effectively in a team and generate high-impact results measured by renewal bookings.
8. Proficiency with multiple commercial software systems used at SailPoint.
9. Strong communication skills, both oral and written, with an ability to build relationships.
10. Organizational and prioritization skills, process-oriented mindset.
11. Highly organized with attention to detail.
12. Bachelor’s degree preferred, or equivalent experience.

#LI-REMOTE #LI-AS1

Benefits and compensation vary based on employment location and nature. This role may be eligible for a bonus, commission, and equity participation. Salary ranges for US-based employees are estimated between $88,000 and $163,400, depending on experience and other factors. Salaries for other locations are competitive for the local market.