Sr. Manager, CSS Tech Delivery, Engineer Systems and Cloud Solutions

ORACLE Deutschland B.V. & Co. KG; United States; On-site; USD 104,000 - 224,000; Full time

Job summary

A leading company in cloud solutions is seeking a Sr. Manager for CSS Tech Delivery. This role involves managing a team responsible for production environments, ensuring operational excellence, and providing technical support. The ideal candidate will have extensive experience in leadership, cloud technologies, and software development. Competitive salary and comprehensive benefits package offered.

Benefits

Medical, dental, and vision insurance

401(k) Savings and Investment Plan

Paid time off

Paid parental leave

Employee Stock Purchase Plan

Qualifications

• 10+ years of experience in software engineering or related fields.
• Experience managing teams and operations in cloud environments.

Responsibilities

• Manage an Incident and Escalation team for production cloud technologies.
• Oversee hiring, training, and performance reviews of operations personnel.
• Provide escalated technical support for complex issues.

Skills

Leadership

Communication

Analytical Skills

Cloud Technologies

Software Development

Education

BS or MS degree

Job description

Sr. Manager, CSS Tech Delivery, Engineer Systems and Cloud Solutions

United States

• Job Identification 293993
• Job Category Support
• Posting Date 05/09/2025, 08:47 PM
• Role People Manager
• Job Type Regular Employee
• Does this position require a security clearance? No
• Years 10+ years
• Additional Info Visa / work permit sponsorship is not available for this position
• Applicants are required to read, write, and speak the following languages English

Job Description

Manage an Incident and Escalation team will install code, monitor, maintain, support, and optimize all production cloud technologies including both hardware and software for CSS. Manages and controls activities in multi-functional areas of sections. Ensures appropriate operational planning is effectively executed to meet Corporate specifications.

Responsibilities

This role will live in CSS NA Technical Region and Support and will manage 10-12High Touch operations personnel working Incidents and Escalations. This role will report to the Sr. Director with direct interactions with VP and SVPs. This role is responsible for the hiring, training, and performance review of all IC operations personnel.

Manage people responsible for the operation of production environments, including systems and databases, supporting critical business operations. Will perform administration and analysis for multiple production environments and recommend new and novel solutions to improve availability, performance, and supportability. This is an opportunity to bring a combination of technical knowledge with administration/analysis knowledge of Oracle's Cloud Infrastructure to provide escalation support to a wide range of complex production environment problems related to immense growth, scaling, leveraging the cloud, extremely high performance, and high availability requirements.

Manage team that will install, monitor, maintain, support, and optimize all production server hardware and software. Provide escalated technical support for complex technical issues which may include leading problem management cases and providing management status. Coordinate escalated support cases and lead appropriate internal technical resources and/or third party vendors to resolution and coordinate a storage infrastructure of Oracle system and database appliances. Responsible for Oracle production environments; assist with server operating system and application upgrades, bug fixes, and patching; and work on standardization projects for both hardware and software under the Oracle technology stack while providing consistent system uptime as expected in a Cloud environment. Provide on-call support, on a rotating basis. Travel may be required in accordance with business needs.

Key Experience:

Demonstrated leadership and people management skills. Strong communication skills, analytical skills, thorough understanding of cloud technologies and software development. BS or MS degree or equivalent experience relevant to functional area. 4 years of software engineering or related experience.

#LI-RR2

Qualifications

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from: $104,000 to $223,400 per annum. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - M3

About Us

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