Sr Manager - Consumer Lending Client Success

FICO; United States; Vor Ort; USD 112.000 - 176.000; Vollzeit

Zusammenfassung

FICO, a global analytics software leader, seeks an experienced client relationship professional for the Scores unit in the United States. You will own post‑sale engagement with North American lenders, drive revenue stability, adoption, and issue resolution across Score solutions.

You will analyze usage and revenue data, interpret commercial agreements, and coordinate with Sales, Finance, Support, and Product to align objectives. Travel about 25% is expected; a BA/BS is required.

Qualifikationen

• Bachelor’s degree required; advanced degree a plus.
• 3+ years’ experience managing post‑sale client relationships in B2B software, analytics, or data licensing environments.
• Strong understanding of commercial agreements, licensing models, and revenue drivers.
• Ability to analyze usage, transactional, and revenue data to identify risks and opportunities.
• Excellent communication and stakeholder management skills, including executive‑level interaction.
• Proven ability to operate in a matrixed, cross‑functional environment with Sales, Finance, Support, and Product teams.
• Strong organizational, prioritization, and follow‑up skills with a customer‑first mindset.
• Ability to travel roughly‑25%.

Aufgaben

• Own and manage day‑to‑day post‑sale relationships with assigned clients and partners, serving as the primary point of contact for ongoing engagement.
• Maintain existing revenue by driving adoption, correct usage, and operational stability across FICO Score solutions.
• Proactively identify risks to renewal, usage, or client experience and coordinate mitigation plans across internal teams.
• Review application and transactional activities regularly to identify material changes impacting revenue; communicate findings to Revenue Accounting.
• Understand client and partner commercial agreements and contractual levers; explain and reinforce contract terms to ensure compliant usage.
• Identify expansion opportunities and collaborate with the Scores Sales Executive on solution design, pricing changes, and commercial alignment.
• Provide usage analysis, client insight, and operational readiness to support expansion and upsell motions.
• Communicate and showcase new product features and enhancements to clients and partners.
• Support change‑management planning to avoid disruption to client experience during product or operational changes.
• Review client invoicing produced by Finance and partner with internal teams to resolve billing or usage discrepancies.
• Capture and communicate client feedback and requests into the Line of Business product roadmap.

Kenntnisse

Post-sale relationships

Executive communication

Cross-functional collaboration

Data analysis

Ausbildung

Bachelor's degree

Jobbeschreibung

FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world‑class team today and fulfill your career potential!

The Opportunity If you're looking for your next opportunity to make a meaningful business impact across the consumer lending industry, bring business expertise to FICO's Scores division, where you will partner with North American lenders helping them grow and serve customers. FICO's Scores unit is home to the world's #1 credit score – the FICO® Score – that powers over 10 billion decisions each year.

What You'll Contribute

• Own and manage day‑to‑day post‑sale relationships with assigned clients and partners, serving as the primary point of contact for ongoing engagement.
• Maintain existing revenue by driving adoption, correct usage, and operational stability across FICO Score solutions.
• Proactively identify risks to renewal, usage, or client experience and coordinate mitigation plans across internal teams.
• Review application and transactional activities regularly to identify material changes impacting revenue; communicate findings to Revenue Accounting.
• Understand client and partner commercial agreements and contractual levers; explain and reinforce contract terms to ensure compliant usage.
• Identify expansion opportunities and collaborate with the Scores Sales Executive on solution design, pricing changes, and commercial alignment.
• Provide usage analysis, client insight, and operational readiness to support expansion and upsell motions.
• Communicate and showcase new product features and enhancements to clients and partners.
• Support change‑management planning to avoid disruption to client experience during product or operational changes.
• Review client invoicing produced by Finance and partner with internal teams to resolve billing or usage discrepancies.
• Capture and communicate client feedback and requests into the Line of Business product roadmap.

What We're Seeking

• Bachelor’s degree required; advanced degree a plus.
• 3+ years’ experience managing post‑sale client relationships in B2B software, analytics, or data licensing environments.
• Strong understanding of commercial agreements, licensing models, and revenue drivers.
• Ability to analyze usage, transactional, and revenue data to identify risks and opportunities.
• Excellent communication and stakeholder management skills, including executive‑level interaction.
• Proven ability to operate in a matrixed, cross‑functional environment with Sales, Finance, Support, and Product teams.
• Strong organizational, prioritization, and follow‑up skills with a customer‑first mindset.
• Ability to travel roughly‑25%.

Our Offer to You

An inclusive culture that strongly reflects our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.

The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.

Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.

An engaging, people‑first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.

The targeted base pay range for this role is: $112,000 to $176,000 with this range reflecting differences in candidate knowledge, skills and experience.

#LI Remote #LI-CH1

Why Make a Move to FICO?

At FICO, you can develop your career with a leading organization in one of the fastest‑growing fields in technology today – Big Data analytics. You’ll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, optimization, and much more.

FICO makes a real difference in the way businesses operate worldwide:

• Credit Scoring — FICO® Scores are used by 90 of the top 100 US lenders.
• Fraud Detection and Security — 4 billion payment cards globally are protected by FICO fraud systems.
• Lending — 3/4 of US mortgages are approved using the FICO Score.

Global trends toward digital transformation have created tremendous demand for FICO’s solutions, placing us among the world’s top 100 software companies by revenue. We help many of the world’s largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success.

Our success is dependent on really talented people – just like you – who thrive on the collaboration and innovation that’s nurtured by a diverse and inclusive environment.

We’ll provide the support you need, while ensuring you have the freedom to develop your skills and grow your career. Join FICO and help change the way business thinks!

Learn more about how you can fulfil your potential at www.fico.com/Careers

Equal Opportunity and Diversity Statement

FICO promotes a culture of inclusion and seeks to attract a diverse set of candidates for each job opportunity.

We are an equal employment opportunity employer and we’re proud to offer employment and advancement opportunities to all candidates without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

Research has shown that women and candidates from underrepresented communities may not apply for an opportunity if they don’t meet all stated qualifications.

While our qualifications are clearly related to role success, each candidate’s profile is unique and strengths in certain skill and/or experience areas can be equally effective.

If you believe you have many, but not necessarily all, of the stated qualifications we encourage you to apply.

Information submitted with your application is subject to the FICO Privacy policy at https://www.fico.com/en/privacy-policy

FICO powers decisions that help people and businesses around the world prosper.

Company Information

Founded in 1956, FICO has been the trusted backbone of financial decisioning for more than seven decades. We empower businesses worldwide with applied intelligence and advanced analytics to transform complex data into fair, explainable, and actionable decisions — enabling smarter outcomes, stronger customer relationships, and sustainable growth. FICO clients include more than half of the top 100 banks in the world, more than 600 personal and commercial line insurers in North America and Europe, 400+ retailers and general merchandisers, all of the 100 largest U.S. credit card issuers, and more.

FICO is a global leader in analytics software, empowering businesses to make smarter, faster decisions through cutting‑edge data science, machine learning, and AI. Creators of the iconic FICO® Score — the standard in credit decisioning — and recognized in both the Forrester Wave™ and Gartner® Magic Quadrant™ for its decision intelligence.

FICO delivers a powerful platform built on Applied Intelligence, combining advanced analytics with explainable AI to drive transparency, reduce risk, and enable hyper‑personalized customer experiences at scale. Trusted by organizations across financial services, insurance, payments, and beyond, FICO turns data into decisions that matter.