Director of Organic Social Media - Software

FICO; United States; On-site; USD 116,000 - 182,000; Full time

Benefits offered by this job

Competitive compensation

Work-life balance

Employee resource groups

Social events

Job summary

FICO in the United States is seeking a Director of Organic Social Media for the Software division to lead a measurable, growth-focused program. You will own planning across LinkedIn, X, YouTube, and other platforms, collaborating with marketing, product, and executive teams to turn social engagement into pipeline.

The role demands 10+ years of enterprise social experience, strong analytics, and a demonstrated ability to scale executive presence online.

Qualifications

• 10+ years of proven experience managing social media programs for complex, global organizations, ideally in software or fintech
• Track record of follower growth, engagement, and executive thought leadership
• Strong analytics, reporting, and use of social listening tools like Brandwatch
• Hands-on copywriting, calendar building and campaign execution

Responsibilities

• Own social channel planning, governance, and a centralized content calendar across LinkedIn, X, YouTube, Instagram, TikTok, and emerging platforms
• Build integrated strategies around platform use cases, product launches, sponsorships, events, regional campaigns and thought leadership into repeatable content engines
• Connect storytelling directly to business growth using ABM principles
• Champion AI as a core capability: use Brandwatch and AI tools to sharpen audience insight and scale output
• Build and manage social programs for internal C-suite and senior leaders, expanding developer community presence
• Drive measurable growth in followers, engagement, and reach within the target audience

Job description

Opportunity

FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfil your career potential! The Opportunity As Director of Organic Social Media - Software, you'll shape the organic direction of the software business, turning it into one of FICO's sharpest growth engines for brand awareness, industry credibility, executive thought leadership, and pipeline. You will report into the VP of Digital Demand Generation and you'll partner with Field Marketing, Corporate Communications, Product Marketing, Brand and Creative, SEO/GEO, Paid Media, Sponsorship, and Executive Leadership on integrated strategies across product launches, sponsorships, customer stories, and thought leadership, setting the vision and executing it, from content engines to executive profiles. The core mandate: generate leads and pipeline by growing the right followers organically and deepening engagement with our existing audience, translating that engagement into traceable traffic, conversions and pipeline. This position will also include owning and growing our internal executives' presence on LinkedIn and other social channels. We're AI-first, and you'll be one of FICO's most visible champions for AI-driven social, using tools like Brandwatch and other social listening platforms alongside AI to sharpen audience insight and expand what the function can produce, while continuing the precision and consistency our audiences expect. The ideal candidate brings the creative eye of a content marketer and the analytical rigor of a growth leader: someone who has scaled enterprise organic social programs, elevated executive presence on social, and turned social media into a measurable business asset.

What You'll Contribute

• Own social channel planning, governance, and a centralized content calendar across LinkedIn, X, YouTube, Instagram, TikTok, and emerging platforms.
• Build integrated strategies around our platform and the use cases and outcomes it supports, product launches, sponsorships, events, regional campaigns and thought leadership, and turn them into repeatable, multi-format content engines.
• Connect storytelling directly to business growth using account-based marketing (ABM) principles.
• Champion AI as a core capability: use tools like Brandwatch and other AI and social listening platforms to accelerate content creation, sharpen audience insight, and scale output.
• Build and manage social programs for internal C-suite and senior software leaders, and grow FICO's developer community presence alongside corporate and executive audiences.
• Drive measurable growth in followers, engagement, and reach within our desired target audience.
• Partner with your Scores peer on employee advocacy and sponsorship strategy that serve both sides of the business.
• Partner with Field Marketing, Corporate Communications, SEO/GEO, and Paid Media on a regular cadence to support integrated campaigns and own the measurement framework and KPIs you report to senior leadership.

What We're Seeking

• 10+ years of proven experience managing social media programs for complex, global organizations, ideally in software or fintech, with a mix of agency and in-house experience preferred.
• A track record of building strategies around follower growth and engagement, executive thought leadership, and integrated marketing campaigns, with clear ties to business outcomes like pipeline and revenue growth.
• Experience building and scaling practitioner and c-suite growth and engagement, with demonstrated success growing followers, engagement, and executive influence organically.
• Deep knowledge of LinkedIn and enterprise social best practices, strong analytics and reporting skills, and experience with social listening tools such as Brandwatch.
• Strong storytelling via video and writing skills, with experience presenting to executive stakeholders.
• A hands-on, out-of-the-box thinker, comfortable writing copy, building calendars, and running campaigns, with the follow-through to deliver results.

Our Offer to You

• An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
• The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.
• Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognised for doing so.
• An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.
• The targeted base pay range for this role is: $115,500 to $181,500 with this range reflecting differences in candidate knowledge, skills and experience.
• #LI-BR1 #LI-Remote

Why Make a Move to FICO?

• Credit Scoring — FICO® Scores are used by 90 of the top 100 US lenders.
• Fraud Detection and Security — 4 billion payment cards globally are protected by FICO fraud systems.
• Lending — 3/4 of US mortgages are approved using the FICO Score.

Global trends toward digital transformation have created tremendous demand for FICO’s solutions, placing us among the world’s top 100 software companies by revenue. We help many of the world’s largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success. Our success is dependent on really talented people – just like you – who thrive on the collaboration and innovation that’s nurtured by a diverse and inclusive environment. We'll provide the support you need, while ensuring you have the freedom to develop your skills and grow your career. Join FICO and help change the way business thinks! Learn more about how you can fulfil your potential at www.fico.com/Careers

FICO promotes a culture of inclusion and seeks to attract a diverse set of candidates for each job opportunity. We are an equal employment opportunity employer and we're proud to offer employment and advancement opportunities to all candidates without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Research has shown that women and candidates from underrepresented communities may not apply for an opportunity if they don't meet all stated qualifications. While our qualifications are clearly related to role success, each candidate’s profile is unique and strengths in certain skill and/or experience areas can be equally effective. If you believe you have many, but not necessarily all, of the stated qualifications we encourage you to apply. Information submitted with your application is subject to the FICO Privacy policy at https://www.fico.com/en/privacy-policy

FICO powers decisions that help people and businesses around the world prosper. Founded in 1956, FICO has been the trusted backbone of financial decisioning for more than seven decades. We empower businesses worldwide with applied intelligence and advanced analytics to transform complex data into fair, explainable, and actionable decisions — enabling smarter outcomes, stronger customer relationships, and sustainable growth. FICO clients include more than half of the top 100 banks in the world, more than 600 personal and commercial line insurers in North America and Europe, 400+ retailers and general merchandisers, all of the 100 largest U.S. credit card issuers, and more. FICO is a global leader in analytics software, empowering businesses to make smarter, faster decisions through cutting-edge data science, machine learning, and AI. Creators of the iconic FICO® Score — the standard in credit decisioning — and recognized in both the Forrester Wave™ and Gartner® Magic Quadrant™ for its decision intelligence. FICO delivers a powerful platform built on Applied Intelligence, combining advanced analytics with explainable AI to drive transparency, reduce risk, and enable hyper-personalized customer experiences at scale. Trusted by organizations across financial services, insurance, payments, and beyond, FICO turns data into decisions that matter.