Sr Manager Complaint Vigilance

Kenvue Inc.; Summit (NJ); Hybrid; USD 154,000 - 217,000; Full time

Benefits offered by this job

Competitive benefits package

Paid holidays and vacation

Volunteer time

Learning & development

Kenvue Impact Networks

Job summary

Kenvue is seeking a Sr. Manager, Complaint Vigilance to lead global complaint handling and adverse event reporting, shape compliant processes, mentor a high‑performing team, and ensure timely investigations across all product lines in a regulated environment.

You will apply analytics and AI tools to monitor trends, drive improvements, and partner with regulators, quality and audits. Hybrid work in Summit, New Jersey, with a competitive benefits package and opportunities for development.

Qualifications

• Bachelor’s degree or equivalent in a relevant field; advanced degrees are a plus.
• 8–10 years of progressive experience in complaint management or related quality roles in regulated industries.
• Proven expertise in designing, managing, and resolving customer complaint systems.
• Strong leadership with experience managing teams and cross-functional collaboration.
• Excellent communication skills to engage with stakeholders, regulators, and cross-functional teams.

Responsibilities

• Lead and oversee global complaint vigilance frameworks ensuring regulatory compliance.
• Drive continuous improvement of complaint processing systems and efficiency.
• Develop metrics and AI-driven tools to monitor trends and streamline workflows.
• Provide leadership and mentorship to a cross‑functional complaint management team.
• Collaborate with regulators, quality control, and external auditors for compliance.

Skills

Leadership

Communication

Complaint management

Data analytics

AI tools

Education

Bachelor’s degree or equivalent qualification

Advanced degree is a plus

Tools

AI tools

Job description

Sr Manager Complaint Vigilance

私たちがしていること

Kenvueで、日常のケアの並外れた力を実感します。100年以上にわたる伝統を基盤に、科学に根ざした当ホテルは、ニュートロジーナ®、アヴェーノ®、タイレノール®、リステリン®、ジョンソンズ®、バンドエイド®など、すでにお馴染みのアイコニックなブランドを展開しています。科学は私たちの情熱です。ケアは私たちの才能です.

Who We Are

私たちのグローバルチームは~22,000人の優秀な人々で、すべての声が重要で、すべての貢献が評価される職場文化を持っています。私たちは洞察に情熱を注いでいます。 革新とお客様に最高の製品を提供することに取り組んでいます。専門知識と共感力を持つKenvuerであることは、毎日何百万人もの人々に影響を与える力を持つことを意味します。私たちは人を第一に考え、熱心に気を配り、科学で信頼を勝ち取り、勇気を持って解決します。そして、素晴らしい機会があなたを待っています!私たちと一緒に、私たちの、そしてあなたの未来を形作りましょう。

Role reports to:

Director Global Complaint Vigilance

Location:

North America, United States, New Jersey, Summit

勤務地

ハイブリッド

あなたがすること

The Sr. Manager, Complaint Vigilance is responsible for leading the global complaint handling and adverse event reporting processes, developing improvements to complaint systems, managing and mentoring your team, and ensuring timely investigation and resolution of all customer complaints while maintaining regulatory compliance:

Key Responsibilities

• Lead and oversee the design, implementation, and management of global complaint vigilance frameworks that ensure compliance with regulatory and quality standards while proactively identifying and mitigating risks across multiple channels.
• Drive continuous improvement initiatives by analyzing root causes, deploying creative solutions, and enhancing complaint processing systems to improve efficiency, accuracy, and exceed regulatory standards.
• Develop and implement advanced metrics, predictive analytics models, and AI-driven tools to monitor trends, anticipate complaint patterns, and streamline complaint intake, categorization, and resolution workflows.
• Provide strategic leadership, mentorship, and inspiration to build and sustain a high-performing, cross-functional complaint management team aligned with organizational goals and adopting cutting-edge technologies and methodologies.
• Collaborate closely with regulatory authorities, quality control teams, external auditors, and other stakeholders to ensure adherence to compliance requirements and coordinate appropriate follow-up actions.
• Manage timely investigation, resolution, and communication of customer complaints across all product lines, championing a culture of accountability, continuous learning, and innovation within the complaint vigilance department.
• Represent the department as SME or SPOC for internal and external audits supporting both front room and back-room activities.
• Represent the organization in industry forums and regulatory discussions to shape the future landscape of complaint vigilance.
• Supports CAPA, compliance, quality and business objectives by overseeing completion of ad hoc complaint data analysis project and queries
• Responsible for communicating business related issues or opportunities to next management levels

What we are looking for

Required Qualifications

• Bachelor’s degree or equivalent qualification in a relevant field is required; advanced degrees are a plus.
• Minimum of 8-10 years of progressive experience in complaint management, complaint vigilance, or related quality assurance roles within regulated industries.
• Proven expertise in designing, managing, and resolving customer complaint systems.
• Strong leadership capabilities with experience managing teams and driving cross-functional collaboration.
• Excellent communication skills, both verbal and written, to effectively engage with stakeholders, regulators, and cross-functional teams.

Desired Qualifications

• Strong foundation in regulatory compliance and risk management principles.
• Proven expertise in leveraging data analytics and AI tools to transform complaint management and reporting.
• Exceptional leadership skills with a track record of building innovative teams and fostering a culture of continuous improvement.
• Demonstrated experience in people leadership across different geographies.
• Strong strategic thinking and problem-solving abilities, capable of navigating complex regulatory environments.
• Exceptional analytical skills with the ability to interpret complex data and forecast business impacts effectively.
• Demonstrated ability to influence senior leadership and key stakeholders at multiple organizational levels.
• Proven track record of navigating ambiguity and complexity while maintaining focus on business objectives.
• Commitment to embodying leadership behaviors that foster innovation, integrity, and operational excellence.
• Demonstrated ability to anticipate industry trends and implement forward-thinking complaint vigilance strategies.

#LI-SR1

それは何ですか

このポジションの新入社員の年間基本給の範囲:

$153,850.00 - $217,200.00

これは、勤務地、候補者のスキル、経験、教育レベルなど、多くの要素を考慮に入れています。その他の仕事関連の要因.

• 競争力のある福利厚生パッケージ*
• 有給の会社の休日、 有給休暇、ボランティアタイム&詳細!
• 学習&開発の機会
• Kenvuer Impact Networks
• このリストは場所/地域によって異なる場合があります

*注:Kenvueの合計報酬には、給与、ボーナス(該当する場合)、および福利厚生が含まれます。あなたのタレントアクセスパートナーは、採用および採用中に、関連する場所の報酬提供総額と特定の給与範囲について詳しく共有することができます。採用プロセス.

Kenvueは機会均等雇用者であることを誇りに思っています。人種、肌の色、宗教、性別、性的指向、性同一性、年齢、出身国、または保護された退役軍人の地位に関係なく、すべての資格のある応募者は、能力に基づいて雇用の検討を受け、障害に基づいて差別されることはありません。

障害を持つ個人の方は、宿泊施設のリクエスト方法について、私たちの障害者支援ページを確認してください。