Sr Manager, Change Enablement & Workforce Effectiveness

The Charles Schwab Corporation; Austin (TX); Hybrid; USD 150,000 - 190,000; Full time

Benefits offered by this job

401(k) with company match

Employee stock purchase plan

Paid time off, volunteering, and sabb•

Parental leave and family building

Tuition reimbursement

Health, dental, and vision insurance

Job summary

The Charles Schwab Corporation is seeking a Senior Manager of Workforce Effectiveness & Product Change Enablement within Digital Retail Product Operations. You will translate strategy into practical change plans, lead readiness efforts, and drive adoption across high-priority transformation initiatives.

You will partner with Product, Product Operations, Technology, HR, Talent, Training, and enterprise teams to reduce friction, strengthen readiness, and sustain momentum, while building scalable

Qualifications

• Bachelor's degree in communications, organizational development, business, product management, or related field.
• 5–8 years in change management, internal communications, product operations, transformation, or strategy execution in a complex organization.
• Experience translating strategy into change plans, adoption approaches, and executive-ready materials.

Responsibilities

• Develop and execute change strategies for Digital Retail priorities, including launches and operating model changes.
• Translate initiatives into practical plans, readiness activities, adoption measures, and reinforcement approaches.
• Assess impacts, risks, audience needs, and readiness gaps; recommend actions to improve adoption.
• Create tools, templates, playbooks, and enablement resources for repeatable change execution.
• Advance workforce effectiveness by linking priorities to roles, skills, and career pathways.
• Translate workforce needs into clear requirements for hiring, development, and workforce planning.
• Build scalable frameworks and enablement resources for leaders to apply talent architecture.
• Partner with Digital Retail leadership, HR, Talent, Training, and enterprise teams to align priorities and educate.
• Use data and insights to identify capability gaps and inform leadership actions.
• Create reporting and rhythms to track progress and support confidential talent planning.
• Embed workforce practices into leader routines and team ways of working, including AI-related skills.

Skills

Change management

Internal communications

Product operations

Transformation

Capability enablement

Workforce effectiveness

Strategy execution

Stakeholder management

AI readiness

Education

Bachelor's degree in communications or related field

Advanced degree or certification (preferred)

Tools

SharePoint

AI tools

Automation workflows

Job description

Your Opportunity

Digital Retail Product Operations is seeking a Senior Manager, Workforce Effectiveness & Product Change Enablement to strengthen organizational capability, improve readiness, and drive adoption across high-priority transformation and operating model initiatives.

In this role, you will help leaders and teams work more effectively by translating strategy into clear change plans, workforce enablement approaches, leader-ready communications, operating rhythms, and practical resources.

You will partner across Product, Product Operations, Technology, Strategy Priorities & Initiatives, HR, Talent, Training, and enterprise teams to reduce friction, strengthen readiness, and sustain momentum.

What You Will Do

Change Enablement & Execution

• Develop and execute change strategies for Digital Retail priorities, including product launches, operating model changes, modernization efforts, and capability-building initiatives.
• Translate initiatives into practical plans, readiness activities, adoption measures, and reinforcement approaches.
• Assess impacts, risks, audience needs, and readiness gaps; recommend actions that improve engagement and adoption.
• Create repeatable tools, templates, playbooks, and enablement resources that help teams plan and execute change consistently.

Workforce Effectiveness & Talent Architecture

• Advance Digital Retail’s workforce effectiveness strategy by connecting business priorities, future capabilities, roles, skills, and career pathways into tools leaders and teams can apply.

• Translate current and future workforce needs into clear role, capability, and skill requirements that support hiring, development, workforce planning, and career conversations.
• Build scalable frameworks, guidance, and enablement resources that help leaders strengthen team capability and apply talent architecture consistently.
• Partner with Digital Retail leadership, HR, Talent, Training, and enterprise teams to align priorities, deliver education, and support adoption.
• Use data, feedback, and talent insights to identify capability gaps, training opportunities, development actions, and trends that require leadership attention.
• Create simple reporting and operating rhythms to track progress, inform leadership discussions, and support confidential talent planning processes.
• Embed workforce effectiveness practices into leader routines, development planning, people leader meetings, and team-level ways of working.
• Connect workforce effectiveness efforts to emerging needs, including AI-related skills, automation opportunities, and changes in how work gets done.

What You Have

What you have

Required Qualifications

• Bachelor’s degree in communications, organizational development, business, product management, organizational effectiveness, or a related field.
• 5–8 years of experience in change management, internal communications, product operations, transformation, capability enablement, workforce effectiveness, or strategy execution in a complex, matrixed organization.
• Experience developing change plans, stakeholder communications, enablement materials, operating rhythms, and adoption approaches for cross-functional initiatives.
• Strong project management skills, including experience managing timelines, dependencies, content workflows, stakeholder inputs, and multiple workstreams.
• Proven ability to translate ambiguity and complexity into clear narratives, structured plans, executive-ready materials, and measurable outcomes.
• Experience supporting senior leaders, facilitating cross-functional discussions, and influencing stakeholders without direct authority.
• Strong analytical and communication skills, including the ability to synthesize feedback, identify themes, diagnose friction points, and create content that drives action.
• Comfort using AI tools, automation workflows, SharePoint, and emerging technologies to improve productivity, communications, enablement, and ways of working.

Preferred Qualifications

• Advanced degree or relevant certification in communications, change management, organizational development, product management, or a related discipline.
• Experience in Product, UX, Technology, Product Operations, transformation strategy, or enterprise capability-building functions.
• Experience with workforce effectiveness, talent architecture, competency frameworks, skills-based learning, workforce readiness, performance cycle enablement, or talent planning processes.
• Intermediate to advanced SharePoint experience, including resource design, page governance, information architecture, and reusable content structures.
• Experience using AI, automation, or workflow tools to improve team productivity, communications, or adoption at scale.

Who You Are

• Execution-oriented: You turn strategy into practical plans, clear actions, and measurable outcomes.
• Clear communicator: You create concise, audience-aware messaging that helps teams understand priorities and act with confidence.
• Organized operator: You bring structure to complex work and keep stakeholders, timelines, and workstreams moving.
• Collaborative facilitator: You bring partners together, surface trade-offs, and help teams align around shared outcomes.
• Proactive capability builder: You anticipate needs, create scalable resources, and strengthen workforce effectiveness over time.
• Curious learner: You model continuous improvement and help teams adopt new tools, skills, and ways of working.

What’s in it for you

At Schwab, you’re empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration—so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:

• 401(k) with company match and Employee stock purchase plan
• Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
• Paid parental leave and family building benefits
• Tuition reimbursement
• Health, dental, and vision insurance