Sr Manager, Strategic Program Manager

The Charles Schwab Corporation; Austin (TX); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

401(k) with company match

Sabbatical after 5 years

Parental leave

Tuition reimbursement

Health, dental, and vision insurance

Job summary

The Charles Schwab Corporation in Austin seeks a Senior Manager for Strategic Business Programs & Communications to shape high-priority efforts before they become formal projects. You will align cross-functional partners across product, design, risk, marketing, operations, and technology to move initiatives from concept to delivery.

You will own the value narrative, define operating models, and craft executive updates.

Qualifications

• 7+ years in business program management or strategy execution.
• Ability to lead ambiguous cross-organizational efforts without direct authority.
• Strong discovery toolkit: problem framing, stakeholder mapping, business case development, outcomes measurement.
• Executive-level written and verbal communication; comfortable facilitating senior decision forums.
• Working fluency with product and agile delivery practices to partner credibly with delivery teams.

Responsibilities

• Discovery leadership: frame ambiguous business problems into a clear opportunity with hypothesis, scope, value, success measures and decision path.
• Cross-LOB orchestration: convene product, design, risk, marketing, operations and technology partners across boundaries; surface dependencies and drive decisions.
• Set-up for success: define operating model, governance cadence, roles, intake and hand-offs to delivery teams.
• Business case and outcomes: own the value narrative end-to-end including baseline, benefits, measurement plan and post-launch validation.
• Flexible deployment: take assignments from leadership priorities with clear entry and exit points for each engagement.
• Executive communication: translate complex initiatives into concise updates for senior leaders and link to the DR story.
• Communications Strategy & Content Operations: manage content infrastructure, calendars, intake, templates, and SharePoint resources; develop audience-aware communications.
• Automation & scale: leverage AI tools and automation to improve efficiency and scalability.

Skills

Leadership

Cross-Org collaboration

Discovery toolkit

Executive communication

Agile delivery

Stakeholder management

Job description

Your Opportunity

Digital Retail Product Operations is seeking a Senior Manager, Strategic Business Programs & Communications. This role works upstream across the business to shape high-priority efforts before they become formal projects, align cross-functional partners, clarify decision paths, and ensure initiatives are set up for successful delivery.

Purpose

Advance high-priority Digital Retail efforts from a business perspective — partnering with product leaders across multiple lines of business — with particular strength in the discovery and shaping phases. Drive stakeholder alignment, readiness, and adoption by translating strategic priorities into clear actions, operating routines, and leadership messages.

Core accountabilities

• Discovery leadership. Frame ambiguous business problems into a clear opportunity: hypothesis, scope, impacted LOBs, value case, success measures, and decision path. Produce the artifacts that let leaders decide whether and how to invest.

• Cross-LOB orchestration. Convene product, design, risk, marketing, operations and technology partners across organizational boundaries; surface dependencies, conflicts and gaps early, and drive them to a decision rather than a status report.

• Set-up for success. Define the operating model for each effort — governance cadence, decision rights, roles, intake and hand-off to delivery teams — so work lands cleanly with the delivery PMs rather than duplicating them.

• Business case and outcomes. Own the value narrative end to end: baseline, expected benefit, measurement plan, and post-launch validation of whether the outcome materialized.

• Flexible deployment. Take assignments directly from leadership priorities; move between efforts as those priorities shift, with a clear entry and exit point for each engagement.

• Executive communication. Translate complex, multi-party efforts into concise updates and recommendations for senior leaders and connect them to the broader DR story.

Communications Strategy & Content Operations

• Manage communications infrastructure, including content calendars, intake, SharePoint resources, review cadences, standards, and reusable templates.

• Audience-aware communications. Develop clear, audience-aware communications that connect strategic priorities to business outcomes, client impact, team actions, and success measures.

• Automation & scale. Use AI tools, automation, SharePoint capabilities, and repeatable content operations practices to improve efficiency and scalability.

Explicitly out of scope

Sprint-level delivery management, backlog ownership, release coordination, and technology execution tracking — those remain with the delivery program/project managers and product owners. This role hands off to them; it does not replace or supervise them.

Success measures

• Efforts help reach investment decisions faster, with a documented business case and named owners.

• Fewer efforts stall or restart due to unresolved cross-LOB dependencies.

• Clean hand-offs to delivery: scope, success metrics and governance defined before build starts.

• Leadership can redeploy the role to a new priority with minimal ramp.

• Communications channels, content calendars, intake, templates, and SharePoint resources improve consistency, reduce duplicative effort, and enable timely, audience-aware updates that support leader readiness and team adoption.

What you have

• 7+ years in business program management, strategy execution, or management consulting; financial services or digital product environment preferred.

• Demonstrated ability to lead ambiguous, cross-organizational efforts without direct authority.

• Strong discovery toolkit: problem framing, stakeholder mapping, business case development, outcome measurement.

• Executive-level written and verbal communication; comfortable facilitating senior decision forums.

• Working fluency with product and agile delivery practices — enough to partner credibly with delivery teams, not to run them.

• Comfort with frequent context switching and shifting priorities.

What’s in it for you

At Schwab, you’re empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration—so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:

• 401(k) with company match and Employee stock purchase plan
• Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
• Paid parental leave and family building benefits
• Tuition reimbursement
• Health, dental, and vision insurance