Business Systems Manager

Coca-Cola Consolidated; Charlotte (NC); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

401(k) match

Health coverage

Employee stock purchase plan

Professional development and mentoring

Job summary

Coca-Cola Consolidated invites a Business Systems Manager in Charlotte to partner with department heads, define governance, and lead system initiatives that improve efficiency and cost savings. You will develop documentation, training videos, and reporting, ensuring SLAs are met and stakeholders stay informed.

You will oversee app rollouts, collaborate across teams, and guide continuous improvements while aligning with company goals and customer focus.

Qualifications

• Project management and cross-functional leadership experience.
• Proficient with Microsoft Office; basic SharePoint and SQL knowledge.
• Ability to translate business needs into scalable system improvements.
• 1–3 years of relevant work experience or education beyond high school.

Responsibilities

• Meet with sales and business leaders to understand gaps and desired outcomes.
• Collaborate with IT to gather requirements and define solutions.
• Analyze system features and ensure integration with current and future needs.
• Oversee testing and evaluation of apps and processes to meet requirements.
• Document processes, procedures, and training for user adoption.
• Report on app usage and trends to support decisions.

Skills

Project Management

Microsoft Office

SharePoint

SQL

Continuous Improvement

Cross-Functional Collaboration

Relationship Building

App Development Knowledge

Mobile Apps Knowledge

Education

Two years of education beyond high school

Associates Degree preferred

Tools

Microsoft Office

SharePoint

SQL

Job description

Locations: Charlotte

Uncap Your Potential at America's Largest Coca-Cola Bottler — Pour Your Passion into Purpose! We're more than beverages—we're building meaningful careers and vibrant communities. Join our team where your talent meets purpose, and every teammate directly shapes our success.

• Career Growth: Clear pathways to advance and develop your career
• Competitive Benefits: 401(k) match + health coverage + employee stock purchase plan
• Purpose-Driven: Create meaningful impact in the communities you serve
• Professional Development: Dedicated training + personalized mentorship

Join us - your refreshing new chapter starts here!

Job Overview

The Business Systems Manager works with various department heads to gather requirements and help determine processes that improve efficiencies and, or deliver cost savings to the company. This role helps develop governance and work within agreed-upon governance, based upon current volume, the magnitude of request, and defined business objectives. Creates documentation, training, and training videos assigned to apps and processes. Provides a base level of reporting, including usage and SLAs, etc. to business leaders. Works with department heads to roll out Assigned Apps and processes and provide ongoing support.

Duties & Responsibilities

• Meets with sales and strategic business leaders across the organization to understand gaps and desired business outcomes. Partners with leaders to gather requirements and to propose a service level agreement for the intended request
• Partners cross-functionally to gather business requirements and works with IT to construct wireframes and gather alignment, to support enterprise-wide business needs and to understand objectives help define solutions and processes that improve efficiencies and, or deliver cost savings to the company
• Reviews and performs the analysis of system features and relates existing systems, applications, and security to future needs and trends, provides engineering recommendations and resolves integration and testing issues
• Oversees the testing and evaluation of apps and processes to ensure the finished product meets current and future requirements; conducts feasibility studies on tactical plans
• Documents processes, procedures for use, troubleshooting information, and training for user adoption
• Reports on app usage, trends, and areas of opportunity, to support business leaders in making informed decisions
• Directs, leads, and motivates the FP and A function to deliver results by communicating company goals and deadlines
• Engaging and developing teammates through effective performance management, coaching, and training
• Implementing continuous improvement methods while maintaining customer focus
• Embodying company purpose and values to inspire servant leadership
• Other duties as assigned

Knowledge, Skills, & Abilities

• Proficient in relationship building
• Competent problem solver that is solution-oriented
• Proven Project Management, Microsoft Office expert skills required, basic knowledge of SharePoint, some SQL preferred
• Continuous improvement mindset
• Ability to prioritize multiple assignments with deadlines (Look for the ROI)
• Ability to collaborate and communicate cross-functionally
• Demonstrates integrity and adaptability
• Knowledge of app development
• Expert with mobile devices and apps

Minimum Qualifications

• 2 years of education beyond high school in college or technical school
• Knowledge acquired through 1 to up to 3 years of work experience

Preferred Qualifications

• Associates Degree

Work Environment

• Office Environment
• Travel between facilities and locations may be required

Equal Opportunity Employer - All qualified applicants will be considered for employment without regard to disability, protected veteran status, or any other characteristic protected by applicable law.