Sr Manager, Business Systems

Mercury Insurance; California; Remote; USD 102,000 - 232,000; Full time

Job summary

An established industry player is seeking a Senior Manager for their Salesforce Platform, responsible for leading the configuration and standardization of Salesforce for their sales organization. This hands-on role requires deep knowledge of Salesforce architecture and the ability to partner with both technical teams and sales leadership. The ideal candidate will drive system improvements and optimize business processes, ensuring the platform meets current and future needs. Join a collaborative environment that values growth and innovation, and be part of a team that helps others reduce risk and overcome unexpected events.

Benefits

Competitive compensation

Flexibility to work from anywhere

Paid time off

Incentive bonus programs

Medical, dental, vision insurance

401(k) retirement plan with company match

Education assistance

Professional development opportunities

Company recognition program

Health and wellbeing resources

Qualifications

• 7-10 years of Salesforce experience, with 2-3 years in a leadership role.
• Proven experience in leading Salesforce implementation projects.

Responsibilities

• Develop and execute Salesforce strategies aligned with business objectives.
• Manage a team of Salesforce administrators to enhance user experience.

Skills

Salesforce Implementation

Salesforce Customization

Project Management

Team Leadership

Data Integrity Management

Education

Bachelor's in Information Technology

MBA or Advanced Degree

Tools

Salesforce CRM

Sales Cloud

Service Cloud

Marketing Cloud

Job description

Overview

We are seeking an experienced and highly motivated Senior Manager, Salesforce Platform to lead our Salesforce configuration, and standardization for the sales organization. This role will also partner with the tech team on development and implementation efforts to make Salesforce a “one stop shop” for the Mercury’s sales organization. This role partners with sales leadership and technical product managers to set up objectives and strategies for Salesforce CRM and drives system improvements to optimize business processes. This is a hands-on position – prior experience with configuration and design is required. The ideal candidate will have a deep understanding of Salesforce architecture, business requirements, staffing admins, and the ability to partner with a team of Salesforce developers, contractors, and collaborate with other IT professionals.

Geo-Salary Information

State specific pay scales for this role are as follows:

$125,011 to $231,539 (CA, NJ, NY, WA, HI, AK, MD, CT, RI, MA)

$113,646 to $210,490 (NV, OR, AZ, CO, WY, TX, ND, MN, MO, IL, WI, FL, GA, MI, OH, VA, PA, DE, VT, NH, ME)

$102,282 to $189,441 (UT, ID, MT, NM, SD, NE, KS, OK, IA, AR, LA, MS, AL, TN, KY, IN, SC, NC, WV)

The expected base salary for this position will vary depending on a number of factors, including relevant experience, skills and location.

Responsibilities

Salesforce Strategy & Leadership:

• Partner with technical product manager to develop and execute Salesforce strategies that align with business objectives, ensuring the platform is fully optimized for both current and future needs.

Team Partnership:

• Partner with tech team (internal and/or external) of Salesforce developers, administrators, and consultants, fostering a collaborative environment and ensuring high productivity and quality standards.

Team Management:

• Manage a team of Salesforce administrators to implement day to day activities within Salesforce to enhance the user experience and react to needs of the end consumer.

Salesforce Architecture:

• Partner with the tech team to provide guidance on sales needs for the future architecture of Salesforce, helping to execute on the future vision of Salesforce for Mercury’s sales organization.

Customization & Configuration:

• Oversee the configuration and partner with tech team on customization of Salesforce CRM to meet the company’s requirements, including custom objects, workflows, reports, and dashboards.

Stakeholder Collaboration:

• Work closely with business units (sales, enablement, engagement and underwriting) to understand and document business requirements, partner with tech team to deliver solutions, and integrate Salesforce with other business systems as needed.

Project Management:

• Partner with tech team to manage the full project lifecycle of Salesforce implementations and upgrades, from planning and design through to execution, testing, deployment, and ongoing support.

Process Development and Management:

• Develop and manage business processes through stakeholder collaboration using standard process management tools.

Salesforce Best Practices:

• Partner with tech team to Implement and maintain best practices in Salesforce development, security, and deployment, ensuring the platform is continuously improved and kept up-to-date with new features and releases.

Data Integrity & Reporting:

• Partner with tech team to ensure data integrity within Salesforce by managing data migration, data quality processes, and reporting mechanisms to deliver accurate insights.

User Training & Support:

• Provide direction for ongoing support, training, and documentation to end-users to ensure optimal platform usage, problem-solving, and knowledge

Qualifications

Education Required:

• Bachelor's degree in Information Technology, Computer Science, Business, or related field

Preferred:

• MBA or advanced degree

Required:

• 7-10 years of experience working with Salesforce, with at least 2-3 years in a leadership or management role. Preferred:

• Salesforce certifications (e.g., Salesforce Certified Administrator, Salesforce Certified Platform Developer)

• Additional Salesforce or technical certifications

Skills & Abilities

• Proven experience in leading Salesforce implementation projects, including integrations with other systems. • Strong understanding of Salesforce functionality, customizations, and capabilities (Sales Cloud, Service Cloud, Marketing Cloud, etc.).

About the Company

Why choose a career at Mercury?

At Mercury, we have been guided by our purpose to help people reduce risk and overcome unexpected events for more than 60 years. We are one team with a common goal to help others. Everyone needs insurance and we can’t imagine a world without it.

Our team will encourage you to grow, make time to have fun, and work together to make great things happen. We embrace the strengths and values of each team member. We believe in having diverse perspectives where everyone is included, to serve customers from all walks of life.

We care about our people, and we mean it. We reward our talented professionals with a competitive salary, bonus potential, and a variety of benefits to help our team members reach their health, retirement, and professional goals.

Learn more about us here:https://www.mercuryinsurance.com/about/careers

Perks and Benefits

We offer many great benefits, including:

• Competitive compensation
• Flexibility to work from anywhere in the United States for most positions
• Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
• Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
• Medical, dental, vision, life, and pet insurance
• 401 (k) retirement savings plan with company match
• Engaging work environment
• Promotional opportunities
• Education assistance
• Professional and personal development opportunities
• Company recognition program
• Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more

Mercury Insurance is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state, or local law.

Pay Range

USD $102,282.00 - USD $231,539.00 /Yr.