Sr. Licensing Associate

Avalara, Inc.; United States; On-site; USD 150,000 - 210,000; Full time

Benefits offered by this job

Bonuses

Private medical, life, and disability

Paid time off

Job summary

Avalara, Inc. is seeking a Senior Consultant for License Managed Services to lead delivery for our largest enterprise customers and mentor the team.

You will translate domain expertise into scalable frameworks, set higher standards, and ensure accuracy and compliance across complex filings. You will drive AI-enabled workflows, collaborate with Analysts and Associate Analysts, and elevate the overall capability of the License Managed Services group through direct mentorship and documented

Qualifications

• Strong subject matter expertise in tax licensing and jurisdictional processes.
• Experience leading enterprise accounts and complex data queries.
• Ability to train and elevate a cohort of analysts.
• Proven record of reducing escalations and improving accuracy.
• Comfort with AI-enabled workflows and governance.

Responsibilities

• Lead the technical execution for Avalara's most intricate enterprise customers, managing data queries and high-risk registrations.
• Act as technical authority for Analysts on difficult jurisdictional unblocking, filing strategies, and escalation resolution.
• Raise technical standards by sharing deep tax knowledge through reviews and guides.
• Be final technical reviewer for complex deliverables ensuring accuracy and compliance.
• Identify complex manual workflows and develop simpler frameworks for junior staff.

Skills

Jurisdictional research

Mentorship

Data analysis

AI tooling familiarity

Technical leadership

Enterprise account management

Tools

AI tools

Job description

What You'll Do

Role Summary

The Senior Consultant serves as the premier subject matter expert and technical mentor for the License Managed Services team. You will manage delivery for Avalara's largest enterprise customers, while building the technical capability of the team around them. Being a bar raiser, the Senior Consultant translates deep domain expertise into scalable frameworks, direct mentorship, and elevated departmental standards, ensuring the team grows in capability and accuracy.

How You will Elevate Avalara

• Raise the technical floor of the entire License Management Analyst cohort by converting complex jurisdictional knowledge into repeatable frameworks, reducing senior escalation dependency and helping the team handle greater complexity independently.
• Build customer trust and retention for Avalara's most valuable accounts by ensuring expert-backed compliance delivery that eliminates errors and surfaces risk before it reaches the client.
• Increase talent density by modeling ownership, accuracy, and accountability, creating a team culture and domain expertise.

What Your Responsibilities Will Be

Responsibilities

• Lead the technical execution of Avalara's most intricate enterprise customers, managing complex data queries, multi-state research, and high-risk registrations with full accountability for outcomes.
• Be the designated technical authority for Analysts and Associate Analysts on difficult jurisdictional unblocking efforts, complex filing strategies, and escalation resolution.
• Raise technical standards by sharing deep tax and licensing knowledge through regular reviews, internal guides, and technical walkthroughs that materially improve the team's collective capability.
• Be the final technical reviewer for complex deliverables, ensuring the team's output meets the highest standards of accuracy and jurisdictional compliance before reaching the client.
• Identify complex manual workflows and develop simplified, documented frameworks that promote less-experienced team members to implement advanced compliance tasks independently.

12-Month Success Signals

Within 12 months, you will have:

• Assumed full ownership of complex enterprise accounts, with no compliance escalations or accuracy gaps during transition.
• Published internal training frameworks or jurisdiction-specific guides that are in use by the Analyst cohort, with documented reduction in senior escalation requests.
• Produced measurable improvement in Analyst technical proficiency, evidenced by reduced rework rates, minimized customer escalations, and increased analyst independence with complex filing topics.
• Maintained zero compliance-related client escalations on owned accounts through the full 12-month period.
• Driven adoption with an AI-enabled workflow with the broader team, creating a quantified impact on research speed and accuracy.

What You'll Need to be Successful

AI Expectations

As an AI Bar Raiser, this role must embed AI into jurisdictional research, team mentorship, and compliance delivery, not as convenience tooling, but as a force multiplier with measurable impact. This includes:

• Develop and share specialized agentic workflows designed specifically to accelerate complex jurisdictional research and data management.
• Coach team members on how to embed AI into their own workflows to improve research speed and data accuracy, raising the AI capability of the broader team.
• Pilot and validate new AI-enabled compliance tools, providing domain-specific feedback that ensures technology solves the team's most complex customer use cases.
• Measure the impact such as time saved, reduction in manual research effort, improved accuracy rates, or enhanced risk detection on complex filings.
• Apply responsible AI governance standards when influencing compliance interpretations or client-facing outcomes.

Bar Raiser

Avalara looks for candidates who come to make the team measurably better than they found it. The Senior Consultant, License Managed Services is an opportunity to lead from expertise. You will shape how an entire analyst cohort grows, and leave a lasting imprint on the standards, culture, and capability of the License Managed Services team.

You will:

• Raise the technical floor of the team by turning individual expertise into shared frameworks, documented processes, and repeatable strategies that outlast any single engagement.
• Model a higher standard for accuracy so that you adopt and internalize it for others on the team, not because you ask them to, but because they see it.
• Challenge existing ways of working by identifying gaps in team capability, proposing solutions, and driving adoption of better methods across the analyst cohort.
• Make others better through direct mentorship, constructive technical feedback, and the kind of knowledge transfer that materially reduces senior escalation dependency over time.
• Set a performance standard that the team aspires to match.

Avalara is an AI-first Company

AI is embedded in our workflows, decision-making, and products. Success here requires embracing AI as an essential capability.

• You’ll bring experience using AI and AI-related technologies, ready to thrive here.
• You’ll apply AI every day to business challenges - improving efficiency, contributing solutions, and driving results for your team, our company, and our customers.
• You’ll grow with AI by staying curious about new trends and best practices, and by sharing what you learn so others can benefit too.

How We'll Take Care of You

Total Rewards

• In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses.

Health & Wellness

• Benefits vary by location but generally include private medical, life, and disability insurance.

Inclusive culture and diversity

• Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship.

What You Need To Know About Avalara

We're defining the relationship between tax and tech.

We've already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we're not slowing down until we've achieved our mission - to be part of every transaction in the world.

We're bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we've designed, that empowers our people to win. We've been different from day one. Join us, and your career will be too.

We're An Equal Opportunity Employer

Supporting diversity and inclusion is a cornerstone of our company — we don't want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.