Sr. Key Account Manager

the LEGO Group; Boston (MA); Hybrid; USD 151,000 - 226,000; Full time

Benefits offered by this job

Family Care Leave

Headspace wellbeing

Colleague Discount

Bonus scheme

Hybrid Working

Comprehensive insurance

Job summary

The LEGO Group in Boston is seeking a Senior eCommerce Key Account Manager to lead the Target eCommerce strategy and growth within our Americas Market Group. You will own the customer relationship, drive sales and profitability, and coordinate cross-functional teams across marketing, operations, inventory planning, finance, content, and product.

This role demands insights-based selling, strong negotiation, and data-driven decision making to shape joint business plans and holiday trading

Qualifications

• Developed joint business plans with national retail customers and translated them into sales, profitability, inventory, and eCommerce growth strategies.
• Used customer sales data, forecasting tools, and advanced Microsoft Excel analysis to identify opportunities and influence customer decisions.
• Led commercial negotiations involving assortment planning, promotions, inventory management, or investment decisions with large retail partners.
• Managed customer partnerships by aligning marketing, operations, finance, inventory planning, and product teams around joint business plans and commercial priorities.
• Delivered eCommerce growth through site merchandising, promotional planning, retail media activation, or digital shelf initiatives.
• Presented insights-based recommendations to senior customer stakeholders and internal leadership teams to support commercial decision-making.
• Executed digital marketing, retail media, or eCommerce merchandising activities that supported customer growth objectives.
• Led cross-functional projects involving operations, inventory planning, marketing, finance, or product teams.

Responsibilities

• Lead the strategy and growth agenda for the Target eCommerce business.
• Strengthen the customer partnership while delivering sales and profitability objectives.
• Drive joint business planning, customer planning cycles, and long-term account strategy.
• Lead promotional planning, site merchandising, media integration, and pre-order strategies.
• Translate data into actions that improve commercial performance and shopper experiences.
• Align cross-functional teams around shared priorities and execution plans.

Skills

Joint business planning

Forecasting and data analysis

Commercial negotiations

Cross-functional alignment

eCommerce growth strategies

Insights-based decision making

Digital marketing / retail media

Cross-functional project leadership

Tools

Excel

Job description

Job Description

Just imagine shaping the future of the LEGO® Group's eCommerce business with one of North America's most important retail partners. Then make it real.

About the role

As our Senior eCommerce Key Account Manager, you'll lead the strategy and growth of the LEGO Group's eCommerce business with Target while serving as a key member of the B2B eCommerce Leadership Team. You'll own the customer relationship, drive sales and profitability, and connect teams across marketing, operations, inventory planning, finance, content, and product to deliver a shared eCommerce strategy. This is an opportunity to influence a critical retail partnership and create meaningful commercial impact at scale.

Required Qualifications

• Developed joint business plans with national retail customers and translated them into sales, profitability, inventory, and eCommerce growth strategies.
• Used customer sales data, forecasting tools, and advanced Microsoft Excel analysis to identify opportunities and influence customer decisions.
• Led commercial negotiations involving assortment planning, promotions, inventory management, or investment decisions with large retail partners.
• Managed customer partnerships by aligning marketing, operations, finance, inventory planning, and product teams around joint business plans and commercial priorities.
• Delivered eCommerce growth through site merchandising, promotional planning, retail media activation, or digital shelf initiatives.
• Presented insights-based recommendations to senior customer stakeholders and internal leadership teams to support commercial decision-making.

Preferred Qualifications

• Executed digital marketing, retail media, or eCommerce merchandising activities that supported customer growth objectives.
• Used customer sales, inventory, or category performance data to identify commercial opportunities and inform account recommendations.
• Led cross-functional projects involving operations, inventory planning, marketing, finance, or product teams.
• Implemented new planning processes, forecasting routines, or account management frameworks that improved commercial execution.

What you'll build

• Lead the strategy and growth agenda for the Target eCommerce business.
• Strengthen the customer partnership while delivering sales and profitability objectives.
• Drive joint business planning, customer planning cycles, and long-term account strategy.
• Lead promotional planning, site merchandising, media integration, and pre-order strategies.
• Translate data into actions that improve commercial performance and shopper experiences.
• Align cross-functional teams around shared priorities and execution plans.

If you've worked in a role where you used insights-based selling, negotiation, inventory collaboration, and strategic planning to create value with major retail customers, you'll feel at home here. What matters most is your ability to turn data into action, navigate complex stakeholder environments, and deliver measurable business results.

Life on the team

You’ll join the Americas Market Group team, focused on building a high-performing partnership with Target that delivers sustainable growth, profitability, and an exceptional consumer experience. The team works in a highly collaborative way, connecting throughout the week to align priorities and support shared goals. Regular team meetings create dedicated time for collaboration, relationship-building, and development. You’ll have opportunities to deepen your expertise in customer planning, inventory management, commercial leadership, analytics, and strategic decision-making.

What success looks like

Success means accelerating eCommerce growth while balancing ambitious sales, profitability, and operational goals. Over the next 12 to 18 months, the team will focus on joint business planning alignment, line reviews, senior customer meetings, and execution of critical holiday trading periods. You’ll work closely with the Key Account Director, the broader Key Account team, customer stakeholders at Target, and cross-functional partners across marketing, operations, inventory planning, finance, and product teams.

#LI-LW2 #LI-Hybrid

Compensation

The salary for this position has a range of $150,921.00 - $226,381.00 based on anticipated responsibilities, market benchmarks, and organizational constraints. The LEGO Group carefully considers a wide range of compensation factors, including but not limited to prior experience, skills, expertise, location, internal equity, and other considerations permitted by law. The comprehensive remuneration details, inclusive of benefits, will be communicated upon finalisation of the employment offer.

What’s in it for you?

• Family Care Leave We offer enhanced paid leave options for those important times.
• Insurances All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
• Wellbeing We want you to be your best self, so you’ll have access to the Headspace App and lots of wellbeing initiatives and programs run by local teams where you are based
• Colleague Discount We know you'll love to build so from day 1 you will qualify for our generous colleague discount.
• Bonus We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme
• Your workplace: Your workplace will be the office, store or factory specified in this advert.
• Hybrid Working Our hybrid work model, Best of Both offers you the option of flexibility to work from home up to two days per week. Your People Leader will discuss the principles of the model, including how this option applies to your role and team.

Learn more about our benefits, culture and workplace experience here

We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age, religion and Veteran status) to apply for roles in our team.

We support our employees in being there for the moments that matter in life and celebrate families of all kinds, the loved ones that make us who we are. Being part of the LEGO Group also means taking part in our annual Play Day, playing a part in building a sustainable future and continuing our mission to “inspire and develop the builders of tomorrow.”

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

We conduct drug screening as a part of our drug free workplace policy and in support of our commitment to the health and safety of our employees.

Online Application Accessibility Statement; which is intended for people with disabilities - LEGO systems endeavors to make www.LEGO.com/jobs accessible to any and all users. If you would like to contact us regarding the accessibility of our web site or need assistance completing the application process, please contact the HR Service Desk at 1.860-763-7777, option #3. Please note, these communication channels should be used for those having difficulty accessing our on-line channels, not to inquire about job opportunities.

Just imagine building your dream career.

Then make it real.

Join the LEGO® team today.