Sr. IT Technician
SkyWater Technology
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Benefits offered by this job
Job summary
SkyWater Technology in Kissimmee, FL is seeking a Senior IT Technician to maintain and troubleshoot Windows workstations, servers, and networks while upholding security and governance standards. The role is onsite and requires US citizenship.
You will act as the Tier-1/2 escalation point, mentor junior staff, and handle imaging with SCCM, patching, asset management, and documentation.
The position offers competitive benefits and a Monday–Friday schedule.
Qualifications
- Bachelor's degree in computer science or equivalent combination of experience and education.
- 5+ years in a technical support role.
- Deep knowledge of Windows operating systems and Windows Server.
- Experience with SCCM, Azure AD, Microsoft 365, Intune, ITSM ticketing systems and remote support tools.
- Expertise in troubleshooting desktop, laptop and server hardware components.
- Proficiency in PowerShell scripting for automation (Ansible/Python a plus).
- Strong networking knowledge (LAN/WAN, TCP/IP, DNS, DHCP) and cybersecurity fundamentals.
- Excellent communication and analytical skills.
Responsibilities
- Complex troubleshooting of hardware and software issues with workstations, printers, and network equipment.
- Imaging and deployment of system images and software packages using Microsoft SCCM.
- Security and patch management including monthly Microsoft updates and security policy adherence.
- Create and maintain technical documentation and SOPs.
- Manage IT inventory including procurement, deployment, and disposal of hardware.
Skills
Education
Tools
Job description
Bold Thinking. World Changing. At SkyWater, our ingenuity helps improve lives around the world by manufacturing U.S. made semiconductors that are essential ingredients of modern life. Automotive safety enhancements, life-saving medical devices, consumer electronics and American security require semiconductors. Working in our Minnesota headquarters, Florida, or Texas location - employees join together to improve the world.
Explore what's possible. Joining our U.S. - based team means contributing to and learning about the commercialization of some of the most exciting technologies the world has ever seen. We are turning \"science fiction\" into everyday reality through technologies such as superconducting, 3D integrated circuits or computer chips, carbon nanotubes, photonic logic devices, micro electro-mechanical systems and other emerging device topologies. We manufacture products for aerospace and defense, medical, automotive, consumer and industrial markets, to name a few. Our customers include emerging leaders who rely on our intellectual property security and quality manufacturing services.
Step into the future. SkyWater's values of Integrity, Excellence, Collaboration, Empowerment and Growth Mindset guide us to cultivate an empowered, learning environment. We also invest in developing highly skilled, dedicated employees - and employees who are entering the workforce for the first time, from the military, and a variety of educational backgrounds.
Are you bold thinking? Find your place on our team and help us change the world!
This role is fully onsite in Kissimmee, FL.
The Senior IT Technician is a subject matter expert (SME), responsible for maintaining, operating, and troubleshooting Windows-based workstations, servers and related software, and networks, while ensuring corporate security, compliance, and governance standards are maintained. They act as the escalation point for Tier-1 and Tier-2 issues, and mentor junior staff.
- Complex Troubleshooting: Diagnose and resolve complex hardware and software issues with workstations, printers, and network equipment.
- Imaging and Deployment: Test and deploy system images and software packages using Microsoft SCCM.
- Security & Patching: Update security software, test and deploy monthly Microsoft patches, and ensure compliance with security policies.
- Process Improvement: Create and maintain technical documentation, standard operating procedures, and the knowledge base.
- Asset Management: Manage IT inventory, including procurement, deployment, and disposal of hardware.
- Education: Bachelor's degree in computer science, or equivalent combination of experience and education.
- Experience: 5+ Years in a technical support role.
- Skills:
- Operating Systems: Deep knowledge of Windows operating systems and Windows Server.
- Tools: Experience with SCCM, Azure AD, Microsoft 365, Intune, ITSM ticketing systems and remote support tools.
- Hardware: Expertise in troubleshooting desktop, laptop and server hardware components.
- Scripting: Proficiency in PowerShell scripting for automation (Exposure to Ansible, Python, or similar is a plus).
- Networking: In-depth understanding of networking protocols (LAN/WAN, TCP/IP, DNS, DHCP) and cybersecurity fundamentals.
- Soft skills: Strong communication skills to interact with users and leadership, alongside analytical, problem-solving skills.
- Travel: Some domestic travel may be required.
- Hours: M-F, 8:00 am - 5:00 PM. May require flexible hours on evenings or weekends.
- Citizenship: US Citizenship required.
- Experience in semiconductor or manufacturing including experience with operational technology and industrial networks.
- Experience with Mobile Device Management and Mobile Application Management using Microsoft Intune
- Ability to lift 35-40 pounds, with occasional heavier lifting, and perform tasks requiring bending or crouching.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The job description may not represent all duties and may also require performing other duties as assigned. SkyWater reserves the right to modify position duties at any time during employment.
The hourly range for this role is $24.39-$36.58 per hour. Pay offered is based on many factors including, but not limited to, the job-related experience, skills, education, and credentials of each candidate.
- competitive salary
- an opportunity to participate in incentive plans
- 401k match
- life insurance
- opportunities to purchase SkyWater stock at a discounted rate
- benefit eligibility day one
- medical
- dental
- mental health benefits
- vision
- legal planning
- short- and long-term disability
- paid time off
- paid holidays
- an on-site fitness facility
- an on-site self-serve market
SkyWater complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities unless doing so would cause an undue hardship. Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. To request reasonable accommodations, to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at 952-851-5200 or Recruiting@SkyWatertechnology.com.
EOE, including disability/vets
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