Sr. IT Technician

SAIC; Germantown (MD); On-site; USD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a motivated Sr. Tier II Help Desk Analyst to join their dynamic team. This role is pivotal in maintaining the integrity and performance of operating systems and servers, ensuring seamless business operations. You will be responsible for troubleshooting complex technical issues, providing exceptional customer support, and implementing standard operating procedures. With a focus on continuous improvement, you will have the opportunity to work with cutting-edge technology while contributing to a collaborative environment. If you are passionate about technology and customer service, this is the perfect opportunity to advance your career.

Qualifications

• 10+ years of relevant experience required.
• A+ Certification or higher required.
• Must be able to obtain a DOE Q clearance.

Responsibilities

• Provide technical support to diagnose and troubleshoot complex systems.
• Install and configure operating systems and software packages.
• Conduct routine audits of workstations and servers.

Skills

Technical Support

Troubleshooting

Software Installation

System Configuration

Customer Service

Education

Bachelor's Degree

A+ Certification

Security+ Certification

Network+ Certification

ITIL Certification

Tools

Windows Operating System

Linux

Job description

We are currently seeking a motivated, career and customer service-oriented Sr. Tier II Help Desk Analyst to begin an exciting and challenging career with SAIC.

In this role, you are responsible for installing, configuring, and maintaining operating system workstations and servers, including web servers, in support of business processing requirements. You will perform software installations and upgrades to operating systems and layered software packages. You will schedule installations and upgrades and maintain them in accordance with established IT policies and procedures. Monitors and tunes the system to achieve optimum performance levels. Ensures workstation/server data integrity by evaluating, implementing, and managing appropriate software and hardware solutions. Ensures data/media recoverability by implementing a schedule of system backups and database archive operations. Supports media management through internal methods and procedures or through offsite storage and retrieval services. Develops and promotes standard operating procedures. Conducts routine hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines. Develops and maintains a comprehensive operating system hardware and software configuration database/library of all supporting documentation.

JOB DESCRIPTION:

1. Provides technical support to field engineers, technicians, and product support personnel diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.
2. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
3. Reports design, reliability, and maintenance problems or bugs to design engineering/software engineering.
4. May be involved in customer installation and training.
5. Provides support to customers/users where the product is highly technical or sophisticated in nature.
6. Generally interacts directly with the customer/user when the product is highly technical or sophisticated, such as systems level software, where the user has a technical background.
7. May interact with product support personnel and potentially the customer when the customer's problem cannot be resolved directly by first-level resources.

Qualifications

EDUCATION AND EXPERIENCE:

1. Bachelor's degree and 2+ years related experience, or 4+ additional years of experience in lieu of a degree.
2. 10+ years relevant experience required.
3. U.S. CITIZENSHIP REQUIRED.
4. A+ Certification or higher required.
5. Must be able to obtain a DOE Q clearance.

Description

We are currently seeking a motivated, career and customer service-oriented Sr. Tier II Help Desk Analyst to begin an exciting and challenging career with SAIC.

In this role, you are responsible for installing, configuring, and maintaining operating system workstations and servers, including web servers, in support of business processing requirements. You will perform software installations and upgrades to operating systems and layered software packages. You will schedule installations and upgrades and maintain them in accordance with established IT policies and procedures. Monitors and tunes the system to achieve optimum performance levels. Ensures workstation/server data integrity by evaluating, implementing, and managing appropriate software and hardware solutions. Ensures data/media recoverability by implementing a schedule of system backups and database archive operations. Supports media management through internal methods and procedures or through offsite storage and retrieval services. Develops and promotes standard operating procedures. Conducts routine hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines. Develops and maintains a comprehensive operating system hardware and software configuration database/library of all supporting documentation.

JOB DESCRIPTION:

1. Provides technical support to field engineers, technicians, and product support personnel diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.
2. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
3. Reports design, reliability, and maintenance problems or bugs to design engineering/software engineering.
4. May be involved in customer installation and training.
5. Provides support to customers/users where the product is highly technical or sophisticated in nature.
6. Generally interacts directly with the customer/user when the product is highly technical or sophisticated, such as systems level software, where the user has a technical background.
7. Additionally, may interact with product support personnel and potentially the customer when the customer's problem cannot be resolved directly by first-level resources.

Qualifications

EDUCATION AND EXPERIENCE:

1. Bachelor's degree and 2+ years related experience, or 4+ additional years of experience in lieu of a degree.
2. 10+ years relevant experience required.
3. U.S. CITIZENSHIP REQUIRED.
4. A+ Certification or higher required.
5. Security+, Network+, HDI or ITIL certifications desired.
6. Must be able to obtain a DOE Q clearance.

Target salary range: $80,001 - $120,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

SAIC accepts applications on an ongoing basis, with no deadline.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.

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