Sr. IT Systems Engineer

Immuta; North Carolina; Hybrid; USD 110,000 - 125,000; Full time

Benefits offered by this job

Health Insurance

Stock Options

Parental Leave

Unlimited PTO

Learning & Development

Job summary

Immuta, a data provisioning company, seeks an IT Engineer to architect multi-cloud environments and drive AI platform adoption. You will partner with teams to turn business problems into automated solutions, while strengthening security, governance, and scalability across infrastructure.

You will work on a range of technologies from cloud platforms to SaaS, IAM, and endpoint management, with opportunities to mentor others and influence IT strategy.

Qualifications

• 8+ years IT experience including user support.
• 4+ years in systems administration or engineering.
• Proficient in macOS environments and SaaS management.
• Understanding of ITSM and IAM fundamentals.
• Experience with AWS, Azure, Google Cloud and related tooling.
• Hands-on with AI tooling and business problem automation.
• Strong requirements gathering and analysis.
• Excellent written and verbal communication skills.
• Ownership of deliverables from start to finish.
• High-touch customer service mindset and collaboration.

Responsibilities

• Lead IT engineering projects across cloud platforms, AI, and endpoints.
• Design and build agents, automations, and workflows with stakeholders.
• Mentor teammates and share best practices.
• Identify opportunities to improve systems and processes.
• Work in IT Service Management, handling incidents, changes, and assets.
• Resolve escalated issues from user support staff.
• Collaborate with cross-functional teams to drive operational improvements.

Skills

IT Experience

Systems Engineering

Endpoint & SaaS Mgmt

ITSM & IAM

Cloud Platforms

AI & Automation

Requirements Analysis

Communication

Ownership & Accountability

Customer Focus

Team Collaboration

Tools

AWS

Azure

Google Cloud

Endpoint Management

Google Workspace

Networking

Observability

Okta

Prisma Access

Scripting

Terraform

Windows Server

Job description

Immuta is the Data Provisioning Company, helping organizations provision secure, governed data access at the speed modern business demands. We automate access by policy and by request—eliminating tickets, reducing risk, and enabling both humans and AI systems to work with data safely and instantly.

Founded in 2015, Immuta is trusted by Fortune 500 companies and government agencies worldwide and operates as a hybrid workplace globally.

Technology partners include Snowflake, Databricks, AWS, Azure, Google Cloud, and Starburst.

Immuta has been recognized by Forbes as a top American startup employer, by Inc. Magazine and BuiltIn as one of the best workplaces, and by Fast Company as one of the top 50 most innovative companies.

$267 million in total funding. Lead investors include NightDragon, Snowflake, and Databricks, along with additional funding from ServiceNow, Citi Ventures, Dell Technologies Capital, DFJ Growth, IAG, Intel Capital, March Capital, Okta Ventures, StepStone, Ten Eleven Ventures, and Wipro Ventures.

A hybrid workplace with offices in Boston, MA; Columbus, Ohio; College Park, Maryland.

ABOUT THE TEAM

The IT Team at Immuta empowers the organization to focus on its mission: enabling the legal and ethical use of data, ensuring that data is accessible only to those who need it, for the right reasons, and in the proper form. We are responsible for the organization’s AI platforms, endpoints, infrastructure, networks, SaaS applications, cloud platforms, IAM, and more.

ABOUT THE ROLE

This engineering role focuses on building solutions that serve the organization. You will work with stakeholders to discover, design, and implement new technologies, as well as enhance our existing, robust, and modern technology stack. Two areas are central to this role today: architecting and governing our multi-cloud environments, and driving adoption of our internal AI platforms by partnering with teams across the company to turn their business problems into working automation. The role offers endless opportunities to learn and grow, as you’ll frequently work with a range of technologies, from infrastructure and cloud to AI platforms, SaaS applications, endpoint management, and more.

CORE RESPONSIBILITIES

• Run IT engineering and implementation projects across a wide range of technologies such as cloud platforms, AI platforms, endpoint management, Google Workspace, networking, observability, Okta, SASE, and server platforms.
• Serve as the internal expert on our AI platforms, consulting with teams across the business to design and build agents, automations, and workflows that measurably improve how they work, and training users as the platform evolves.
• Mentor and grow other members of the team, sharing best practices, solutions, and lessons learned to make the team better.
• Proactively identify new opportunities to improve our systems and processes, practicing a mindset of continuous improvement.
• Work within a robust IT Service Management environment, helping the team manage incidents, service requests, changes, assets, and our knowledge base.
• Resolve escalated support issues from our user support staff.
• Partner with stakeholders outside IT on cross-functional operational improvement initiatives, representing IT as a technical resource.

REQUIRED EXPERIENCE

• IT Experience: 8+ years of IT experience, preferably with some experience in user support roles.
• Systems Engineering: 4+ years of systems administration or engineering experience.
• Endpoint and SaaS Management: Proficiency in managing macOS environments and SaaS applications.
• ITSM and IAM: An understanding of IT Service Management (ITSM) and Identity and Access Management (IAM) fundamentals.
• Technology Expertise: Engineering proficiency in several of the following technologies: AWS, Azure, Google Cloud, endpoint management, Google Workspace, networking, observability, Okta, Prisma Access, scripting, Terraform, and Windows Server.
• AI and Automation: Hands-on experience with AI tooling and a genuine interest in applying it to business problems, including building agents or automations, writing effective prompts, and helping non-technical colleagues get value from the technology.
• Analytical Experience: Expertise in gathering and analyzing requirements, considering customer needs and business impacts, to make the right decisions to drive projects forward.
• Communication: Excellent written and verbal communication skills, with the ability to tailor communication style and content to the audience.
• Ownership: Strong follow-through on commitments and responsibilities, owning deliverables from start to finish.
• Customer Focus: High-touch customer service skills and an outward mindset.
• Collaboration and Growth: A positive attitude, a willingness to learn and grow, and the desire to work in a collaborative environment that values teamwork and providing top-notch user experiences.

$110,000 - $125,000 a year

To provide greater transparency to candidates, we share base pay ranges for all U.S.-based job postings. Our salary ranges are based on function, level, and geographic location, and are benchmarked for our company size and industry.

The final compensation package for this role will be determined during the interview process and is based on a variety of factors, including but not limited to, geographic location, internal equity, experience level, skill set, and training. The range shown above reflects the good-faith hiring range for this role at the time of posting, consistent with applicable state and local pay-transparency laws. Pay ranges may be adjusted in the future to reflect market changes.

This role may also be eligible for additional compensation, such as commission, variable pay, or equity, and comprehensive benefits, including medical, dental, vision, a 401(k) plan, and other applicable company programs.

Benefits

At Immuta, our goal is to help bridge the gap between personal and professional growth, so that our team members can be well and thrive personally and professionally. After all, great professional success stories rarely happen without great personal success stories! Our generous benefits package given to all full time employees includes:

• 100% employer paid Healthcare (Medical, Dental, Vision) premiums for you and your dependents (including Domestic Partners)
• Stock Options
• Paid parental leave (Both Maternity and Paternity)
• Unlimited Paid time off (U.S. based positions)
• Learning and Development Resources

Immuta provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, marital status, age, disability (including disability due to pregnancy) or genetics, protected veteran status, or any other characteristic protected by law. Immuta complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment.