Sr. IT Support Specialist

Addepar; New York (NY); On-site; USD 104,000 - 130,000; Full time

Job summary

Addepar seeks an experienced IT Support Specialist to join our IT Team in a primarily Apple-based corporate environment. You will provide on-site, hands-on support for employees, resolve complex Mac and Windows issues, and optimize SaaS platforms to support enterprise operations.

You will develop internal IT documentation, runbooks, and best practices while mentoring junior staff. Collaboration with global IT counterparts ensures alignment on security and stakeholder priorities, in a dynamic

Qualifications

• 4+ years of experience in a corporate IT environment.
• Proficient with SaaS platforms including Google Workspace, Okta, Slack and Zoom.
• Experience with Jira administration is a plus.
• Familiar with MDM solutions (Jamf preferred) and endpoint security workflows.

Responsibilities

• Provide on-site, hands-on support for employees while maintaining core IT infrastructure reliability.
• Escalate advanced technical issues and resolve complex problems across Mac and Windows environments.
• Configure, manage, and optimize SaaS and cloud-based platforms to support enterprise operations.
• Develop and evolve internal IT documentation, runbooks, and best practices.
• Mentor junior team members and transfer knowledge on system administration and support workflows.
• Collaborate with global IT counterparts to align on international support and security requirements.

Skills

macOS troubleshooting

Windows troubleshooting

Scripting (Bash/Python)

IT security/compliance

Autonomous/ownership

Global IT teamwork

Tools

Google Workspace

Okta

Slack

Zoom

Jira administration

Jamf

Job description

Who We Are

Addepar is a global data and AI platform empowering investment professionals to turn complex financial information into actionable intelligence. Addepar unifies portfolio, market and client data in a total portfolio view and delivers AI-powered insights within investment and client workflows. More than 1,400 firms in nearly 60 countries use Addepar to manage and advise on nearly $9 trillion in assets. Its open platform integrates with nearly 650 software, data and consulting partners to power end-to-end investment operations across firms of all sizes and complexity. Addepar supports clients worldwide with offices in New York City, Salt Lake City, London, Edinburgh, Pune, Dubai, Geneva, Singapore and São Paulo.

The Role

We are currently seeking an experienced IT Support Specialist to join our IT Team. This position requires familiarity with Mac, some experience with Windows PCs, and an overall love of technology in a primarily Apple-based corporate environment. Our perfect candidate loves to problem-solve on the fly, provide exceptional support primarily in a fast-paced office environment, and is always looking for the optimal solution when solving IT issues.

Addepar takes a market-based approach to pay. A successful candidate’s starting pay will be determined based on the role, job-related skills, experience, qualifications, work location, and market conditions.

The range displayed on each job posting reflects the minimum and maximum target base salary for roles in Colorado, California, and New York. The current range for this role is $104,000 - $130,000 (base salary) + bonus + equity + benefits.

Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Additionally, these ranges reflect the base salary only, and do not include bonus, equity, or benefits.

Applicants must be legally authorized to work in the United States for any employer without requiring current or future visa sponsorship (for example, employment-based visas such as H-1B, F-1/OPT, or similar), and must be authorized to begin work in the U.S. on their first day of employment.

What You’ll Do

• Provide on-site, hands-on support for employees while maintaining the reliability and efficiency of core IT infrastructure.
• Act as an escalation point for advanced technical issues, resolving complex problems across Mac and Windows environments with minimal supervision.
• Configure, manage, and optimize SaaS and cloud-based platforms (e.g., Google, Worksplace, Okta, Zoom, Slack) to support enterprise operations and improve user experience.
• Develop, maintain, and evolve internal IT documentation, runbooks, and best practices, helping to standardize processes across the global IT organization.
• Mentor junior team members, offering guidance and knowledge transfer in areas such as system administration, platform configuration, and support workflows.
• Collaborate with global IT counterparts to ensure alignment on international support practices, security requirements, and stakeholder priorities.

Who You Are

• You have 4+ years of experience in a corporate IT environment, with increasing levels of autonomy and technical ownership.
• You’re proficient in administering and troubleshooting SaaS platforms including Google Workspace, Okta, Slack, and Zoom. Experience with Jira administration is a plus.
• You’re comfortable working with MDM solutions (Jamf preferred), and managing endpoint security tools and compliance workflows.
• You bring strong troubleshooting skills across macOS and Windows, and can independently resolve complex hardware and software issues.
• You’ve supported networks and connected devices, and have experience with Ubiquiti or similar networking environments.
• You’re familiar with the command line and have working knowledge of basic scripting (e.g., Bash, Python, or similar) to automate tasks or improve support workflows.
• You understand enterprise IT security practices and compliance requirements, and incorporate them into daily operations.
• You're proactive, resourceful, and comfortable operating independently while also contributing to the broader goals of a global IT team.

Our Values

• Act Like an Owner - Think and operate with intention, purpose and care. Own outcomes.
• Build Together - Collaborate to unlock the best solutions. Deliver lasting value.
• Champion Our Clients - Exceed client expectations. Our clients’ success is our success.
• Drive Innovation - Be bold and unconstrained in problem solving. Transform the industry.
• Embrace Learning - Engage our community to broaden our perspective. Bring a growth mindset.

In addition to our core values, Addepar is proud to be an equal opportunity employer. We seek to bring together diverse ideas, experiences, skill sets, perspectives, backgrounds and identities to drive innovative solutions. We commit to promoting a welcoming environment where inclusion and belonging are held as a shared responsibility.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.