Service Desk Technician

TEKsystems; North Carolina; On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) plan

Life Insurance

Job summary

TEKsystems in Clayton, NC seeks a Sr IT Support Specialist to deliver advanced end-user computer support across our organization. This on-site role emphasizes mentoring junior staff, handling complex tickets, and maintaining IT documentation and inventory.

You will manage onboarding/offboarding and contribute to IT projects with the Network Operations Manager. The position is contract to hire, primarily based in Clayton with some Raleigh work; pay ranges from $25.00 to $35.00 per hour, with

Qualifications

• Respond to end user requests for computer support, including advanced support for complex issues.
• Reply to service desk tickets and answer the service desk phone line.
• Forecast potential issues from changes by IT team members and act as escalation point.
• Provide training and mentoring for other IT Support Specialists.

Responsibilities

• Provide advanced technical support to all employees daily via service desk, phone, email, and chat.
• Assist IT Manager and Network Operations Manager on tasks and projects.
• Facilitate employee onboarding and offboarding with computer setup and terminations.
• Maintain documentation and inventory using IT tools and processes.
• Support colleagues with onboarding/offboarding and end-user device setup.

Skills

Service desk

Troubleshooting

Support

Active directory

Tools

IT Glue

Excel

Lansweeper

NinjaOne

Active Directory

Job description

Job Description

Job Description

Description

Our Client is looking for a Sr IT Support Specialist provides advanced computer-related support to internal employees in all geographical locations. Computer-related issues may include software, hardware, mobile and other collaboration devices. Support is provided to our end users through email, ticketing system, and phone. This position will also provide advanced technical support for the most complex issues. The Sr IT Support Specialist shall also provide training and mentoring for less experienced team members.

Skills

Service desk, Troubleshooting, Support, Active directory

Top Skills Details

desk,Troubleshooting,Support,Active directory

Additional Skills & Qualifications

• Respond to end user’s requests for computer support. This will also include providing advanced support for the other IT Support Specialists and/or accepting support requests of complex difficulty
• Reply to service desk tickets, answer the service desk phone line
• Try to forecast issues pertaining to changes that may be made by others on the IT team
• Be an escalation point for tickets and issues from junior team members
• Provide training and mentoring for the other IT Support Specialists
• Actively maintain our documentation and inventory using our various IT tools
• IT Glue, Excel, Lansweeper, NinjaOne, Active Directory, etc...
• Assist the IT Manager and Network Operations Manager with various tasks and projects
• Facilitate employee onboarding and offboarding by computer setup and processing employee terminations
• Overall initiative must be exercised in this position

Other Duties

The Sr IT Support Specialist will be responsible for providing advanced technical support to all employees daily. Support is provided primarily through our service desk ticket system, but will also include phone calls, direct emails, and instant messages. These support duties may include assisting employees with telephone, voicemail, mobile device and collaboration tools related issues. Additionally, the Sr IT Support Specialist may also be required to provide advanced technical support to the other IT Support Specialists. The Network Operations Manager may assign tasks to this individual occasionally.

3 days in the office 2 days out. Office in Raleigh and Clayton, can work out of either but mainly based out of Clayton

Experience Level

Intermediate Level One

Job Type & Location

This is a Contract to Hire position based out of Clayton, NC.

Pay and Benefits

The pay range for this position is $25.00 - $35.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Clayton,NC.

Application Deadline

This position is anticipated to close on Aug 7, 2026.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.