Sr. IT Support Engineer

OVT group; Santa Clara (CA); On-site; USD 110,000 - 135,000; Full time

Job summary

An established industry player is seeking an IT Support Engineer to provide exceptional technical assistance to employees. In this dynamic role, you will leverage your expertise in Windows and Linux systems, virtualization technologies, and customer service to diagnose and resolve technical issues. Your ability to multi-task and adapt to changing priorities will be essential in this fast-paced environment. Join a collaborative team where your contributions will directly impact the efficiency and effectiveness of IT operations. If you are passionate about technology and thrive in a challenging environment, this opportunity is perfect for you.

Qualifications

• 8+ years of IT System Administrator or IT Engineer support experience.
• Strong knowledge of Windows and Linux mixed environments.

Responsibilities

• Responds to technical assistance requests and resolves issues.
• Designs and deploys infrastructure for new applications.

Skills

Windows Operating Systems

Active Directory Administration

Linux Administration

Virtualization (VMware, Citrix)

Customer Service Skills

Automation Scripting (Powershell)

Networking (LAN/WAN)

Technical Troubleshooting

Education

BS in Computer Science

Tools

Jira Software

Confluence

Citrix Netscalar

Job description

Overview :

The IT Support Engineer provides support to employees experiencing technical problems and performs troubleshooting, problem diagnosis, resolution, and escalations. In-depth knowledge and hands-on experience with system and server administration and virtualization experiences are required. Area of expertise for this position includes Microsoft technologies, VMware virtualization, Citrix VDI, Linux and storage. Prior experience supporting L1 and L2 requests in IT would be helpful for this position.

Job Responsibilities :

• Responds to requests for technical assistance.
• Diagnoses and resolves technical hardware and software issues where applicable.
• Researches questions using available information resources.
• Advises helpdesk support on appropriate solution as escalation resource
• Follows standard support procedures and provides troubleshooting guideline and cause analysis for technical issue solving
• Logs all system/infrastructure change and support interactions
• Design and deploy the infrastructure and services for new applications
• Creates documents for users, staff, consulting personnel, and developers
• Compares, evaluates, and implements new technologies, and integrates them into the computing environment
• Administers and performs assessment of standard software

Job Requirements :

• Excellent knowledge of Windows Operating systems.
• Active Directory (AD) & Domain Controller Administration including DNS and GPO management in a multi-site environment.
• Building and administering Windows servers and accompanying infrastructure, maintaining capacity and performance in enterprise environment.
• Candidates must possess experience with both Windows and Linux mixed environments.
• Experience in vulnerability discovery and remediation, security incidents emergency response and remediation of issues.
• Ability to multi-task in a dynamic environment with changing priorities
• Understanding of NAS\SAN Storage, Replication, load balancing, and LAN\WAN Technologies
• Work with vendors and perform upgrade/installation related activities, analysis and troubleshooting issues to provide resolution and execute on any new enhancement as required by business
• Experience with Infrastructure – virtual environment, VDi, Citrix Netscalar, Backup& Restore, disaster recovery and business continuity
• Experience and knowledge administering workflows and issue schemes in Jira Software and Confluence
• Automation scripting, such as Windows server Powershell, MS Exchange Cmdlets, Windows Server 2016, 2019, and 2022, a plus
• Strong customer service skills with the ability to communicate effectively are required.
• Ability to work as a member of a team.
• Ability to independently research and troubleshoot technical issues.
• Ability to document/update standard operating procedures.
• Ability to multi-task in a fast-paced IT environment with fluctuating priorities and deadlines.
• Ability to interface and work with varied positions and levels of technical knowledge both within the department and with other departments in the company.
• Excellent English communication skills, both written and verbal are required.
• At least 8+ years IT System Administrator or IT Engineer support experience and at least 10+ years working experience in IT.
• BS in Computer Science or equivalent helpful, but not required.

Annual base salary for this role in California, US is expected to be between $110,000 - $135,000. Actual pay will be determined on a number of factors such as relevant skills and experience, and the pay of employees in the similar role.

EOE/Minorities/Females/Vet/Disability