Sr IT Support Analyst III (AFTERNOONS | FRI-MON)

Radiology-Partners; United States; Hybrid; USD 68,000 - 90,000; Full time

Benefits offered by this job

Benefits package

Flexible remote schedules

PTO & Paid Holidays

Great Place to Work recognition

Job summary

Radiology Partners, Inc. is seeking an experienced IT support professional to assist end users across desktops, mobile devices, and clinical applications used in radiology services.

You will diagnose and triage issues, manage incidents in ServiceNow, and serve as a key escalation point, with flexible remote schedules and a comprehensive benefits package. This role emphasizes collaboration with radiologists and clinical teams to ensure uptime and secure, efficient operations across our nationwide

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or related field preferred, or equivalent experience.
• Five or more years of experience in Healthcare Information Technology, including technical support for hardware, software, and networks.
• Experience with voice dictation systems such as PowerScribe or Fluency, and knowledge of HIS/RIS, PACS, and voice recognition systems.
• Understanding of radiology workflows, digital imaging modalities, DICOM functionality, and the installation, configuration, and troubleshooting of supported technology.
• Strong critical thinking, problem-solving, communication, and customer service skills, with the ability to support radiologists and clinical users professionally.

Responsibilities

• Provide advanced IT support to end users through chat, troubleshooting hardware, software, network connectivity, and clinical applications that support radiology services.
• Diagnose, triage, and resolve technical issues across desktops, laptops, mobile devices, peripherals, and clinical IT systems, escalating high-priority incidents as needed.
• Support radiologists and clinical teams during planned and unplanned downtime, ensuring timely communication and continuity of operations.
• Manage incidents and service requests in ServiceNow, maintain accurate documentation, and contribute to knowledge base articles, troubleshooting guides, and process improvements.
• Serve as an escalation point during on-call periods, identify recurring issues, and collaborate with IT teams to improve support quality, efficiency, and reliability.

Skills

IT support

Healthcare IT

ServiceNow

Remote support

Communication skills

Education

Bachelor's degree in CS/IS or related field

Tools

PowerScribe

Fluency

HIS/RIS

PACS

Job description

WHO WE ARE AND WHAT WE DO:

Radiology Partners, through its affiliated practices, is a leading radiology practice in the U.S., serving hospitals and other healthcare facilities across the nation. As a physician-led and physician-owned practice, our mission is to transform radiology by innovating across clinical value, technology, service, and economics, while elevating the role of radiology and radiologists in healthcare. Using a proven healthcare services model, Radiology Partners provides consistent, high-quality care to patients, while delivering enhanced value to the hospitals, clinics, imaging centers and referring physicians we serve.

POSITION SUMMARY:

• Provide advanced IT support to end users through chat, troubleshooting hardware, software, network connectivity, and clinical applications that support radiology services.
• Diagnose, triage, and resolve technical issues across desktops, laptops, mobile devices, peripherals, and clinical IT systems, escalating high-priority incidents as needed.
• Support radiologists and clinical teams during planned and unplanned downtime, ensuring timely communication and continuity of operations.
• Manage incidents and service requests in ServiceNow, maintain accurate documentation, and contribute to knowledge base articles, troubleshooting guides, and process improvements.
• Serve as an escalation point during on-call periods, identify recurring issues, and collaborate with IT teams to improve support quality, efficiency, and reliability.

DESIRED PROFESSIONAL SKILLS AND EXPERIENCE:

• Bachelor’s degree in Computer Science, Information Systems, or a related field preferred, or equivalent experience.
• Five or more years of experience in Healthcare Information Technology, including technical support for hardware, software, and networks.
• Experience with voice dictation systems such as PowerScribe or Fluency, and knowledge of HIS/RIS, PACS, and voice recognition systems.
• Understanding of radiology workflows, digital imaging modalities, DICOM functionality, and the installation, configuration, and troubleshooting of supported technology.
• Strong critical thinking, problem-solving, communication, and customer service skills, with the ability to support radiologists and clinical users professionally.

WHY RADIOLOGY PARTNERS:

• Competitive Benefits package - Eligibility starts the month after hire, with tiered options to choose from.
• Flexible Remote Schedules
• Generous PTO Plans and Paid Holidays
• Proudly Certified as a Great Place to Work for Five Consecutive Years

COMPENSATION: The salary range for this position is $68,000.00-$90,000.00. Final determinations may vary based on several factors including but not limited to education, work experience, certifications, geographic location, etc. This role is also eligible for an annual discretionary bonus. In addition to this range, Radiology Partners offers competitive total rewards packages, which include health & wellness coverage options, 401(k) benefits, and a broad range of other benefits such as family planning and telehealth (all benefits are subject to eligibility requirements).

Radiology Partners is an equal opportunity employer. RP is committed to being an inclusive, safe and welcoming environment where everyone has equal access and equitable resources to reach their full potential. We are united by our Mission to Transform Radiology and in turn have an important impact on the patients we serve and the healthcare system overall. Diversity is a key source of strength, and we strive to foster a culture that is inclusive for all.

CCPA Notice: When you submit a job application or resume, you are providing the Practice with the following categories of personal information that the Practice will use for the purpose of evaluating your candidacy for employment: (1) Personal Identifiers; and (2) Education and Employment History.

Radiology Partners participates in E-Verify .

At RP, our subspecialties work together across our vast network to enhance patient care.