Sr. IT Certified Professional (Service Desk Lead)

Apex Systems; Augusta (GA); On-site; USD 55,000 - 70,000; Full time

Job summary

A leading IT services company is seeking a Service Desk Specialist to ensure reliable IT support. The role involves first contact resolution, customer service, and requires a TS-SCI clearance. Join a team that values innovation and offers comprehensive benefits.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401K Program

Employee Stock Purchase Program

Health Savings Account

Employee Assistance Program

Qualifications

• 10-12 years of IT experience required.
• Active TS-SCI Security Clearance and CompTIA Security+ Certification needed.

Responsibilities

• Provides first contact and incident resolution to customers.
• Documents incident status and solutions in database tools.
• Performs Level I/II Active Directory functions.

Skills

Customer Service

Incident Resolution

Troubleshooting

Active Directory

Education

Associates Degree

Bachelors Degree

Job description

Sr. IT Certified Professional (Service Desk Lead)

We see you're coming in from Europe. Are you interested in a position with Apex Systems? Send us your information and resume or call us at our Cork office [phone]

Job#: 2070745

Job Description:

Position: Service Desk Specialist

Clearance Requirement: Candidates must be US citizens able to obtain and/or maintain a Department of Defense TS/SCIsecurity clearance as a condition and continuation of employment

ShiftHours:

7 AM - 3 PM (Monday - Friday)

Project Description:

Seeking Help Desk or IT Support candidates to ensurereliable, uninterrupted availability of Command, Control, Communications, Computers, and Information Management (C4IM) including networks, hardware, software, engineering, and specialized tools at the point of customer need to support the clients mission.

Day to Day Responsibilities/typical day look like:

A Service Desk Specialist:

• Provides first contact and incident resolution to customers with hardware, software, and application problems. Includes both customer telephone support as well as electronically submitted requests
• Provides polite and friendly customer service
• Attempts to resolve as many incidents during the first contact, or at Tier I. Efficiently escalates incidents to higher Tier II or Tier III when required
• Documents incident status and solutions in incident database tools.
• Possesses current working knowledge of computers, printers, laptops, and common windows applications
• Works through various types Tier II issues with telephone assist
• Provides answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capability
• Possesses comprehensive knowledge of the principles, methods, and techniques used in computer troubleshooting and support
• Possesses comprehensive knowledge of desktop operating systems and applications

Skills / Experience:

• Perform STIGs & IAVAimplementation for system devices, perform imaging of systems, CERP replacement, etc.
• Interact with customers on a daily basis to provide guidance on procedures concerning account requests, e-mail, home directories, file access/storage, and other local procedures as required to ensure mission success.
• Perform Level I/II Active Directory functions such as unlocking accounts, creating and issuing accounts, etc.

Requirements:

Candidates must hold an active TS-SCI Security Clearance and CompTIA Security+ Certification to be considered for this role. Must also meet LCAT requirements: 10-12 years of IT experience, plus some combination of education (Associates, Bachelors, etc.)

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [e-mail] or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Apex Benefits Overview:Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.