Service Desk Migration Engineer

MAJUS Consulting, LLC.; Idaho; Remote; USD 60,000 - 100,000; Full time

Job summary

An innovative consulting firm is looking for a Service Desk Migration Engineer to spearhead the transition of service desk operations from JIRA to SharePoint. This pivotal role focuses on modernizing workflows, enhancing user adoption, and driving efficiency through smart automation. You'll be responsible for redesigning service desk processes, building performance dashboards, and delivering user training to ensure seamless integration and sustained proficiency. Join a forward-thinking company that values creativity and efficiency, and make a significant impact in optimizing service delivery.

Benefits

401(k)

Health insurance

Dental insurance

Vision insurance

Health savings account

Paid time off

Professional development support

Qualifications

• 5+ years of experience in ITSM or service desk engineering roles.
• Expertise in SharePoint and PowerAutomate is essential.

Responsibilities

• Lead the transition of service desk operations from JIRA to SharePoint.
• Automate workflows and improve service metrics using PowerAutomate.

Skills

SharePoint configuration

PowerAutomate automation

Service design principles

Technical documentation

Stakeholder engagement

Education

5+ years in ITSM or service desk roles

Microsoft certifications (optional)

ITIL or service management certifications

Tools

JIRA

Power Platform

Job description

What is the Mission?

MAJUS Consulting is seeking a Service Desk Migration Engineer to lead the transition of service desk operations from JIRA to SharePoint. This role will focus on modernizing workflows, automating processes, and improving service metrics. The mission is to deliver a seamless migration experience that enhances efficiency, accountability, and user adoption through smart automation and thoughtful service design.

What Will You Do?

• Oversee the transition of service desk operations from JIRA to SharePoint.
• Use PowerAutomate to automate account creation and streamline workflow processes.
• Redesign service desk workflows to improve usability, transparency, and operational accountability.
• Build performance dashboards and implement service metrics to enhance visibility and decision-making.
• Deliver user training and develop supporting documentation to ensure adoption and sustained proficiency.

What Skills Do You Possess?

• Expertise in SharePoint configuration, customization, and PowerAutomate automation.
• Proven experience leading service desk or ITSM platform transitions.
• Strong understanding of service design principles and user-centered workflows.
• Ability to create clear technical documentation and deliver engaging user training.
• Strong communication and stakeholder engagement skills.

Specific Qualifications & Skills

• 5+ years of experience in ITSM, service desk engineering, or technical support roles.
• Deep knowledge of SharePoint and PowerAutomate (required); experience with JIRA is a plus.
• Experience designing automated workflows and process optimizations.
• Familiarity with performance metrics, service reporting, and ticketing best practices.
• Ability to balance technical execution with end-user enablement.

Certifications & Additional Skills (Optional)

• Microsoft certifications in Power Platform or SharePoint are a plus.
• ITIL or service management certifications are beneficial.

Security Requirements

• Must be eligible to work in secure federal environments.

Salary and Benefits

Salary:TBD, based on experience.
Benefits:

• 401(k)
• Health, dental, and vision insurance
• Health savings account
• Paid time off
• Professional development support

Job Type:Full-time
Work Location:Remote with occasional on-site support as needed.