Systems Administrator – Citrix Systems Support

University of Iowa; Iowa City (IA); Remote; USD 56,000 - 70,000; Full time

Job summary

Join a leading academic medical center as a Systems Administrator where you will manage and support Citrix technologies at an enterprise level. This role offers the opportunity to work remotely within Iowa, providing critical IT support to healthcare systems. You will collaborate with a dynamic team, ensuring high availability of services and contributing to innovative healthcare solutions. The University of Iowa offers a competitive salary and a comprehensive benefits package.

Benefits

24 days paid vacation per year

Paid sick leave

Qualifications

• 3-5 years experience in IT systems infrastructure development.
• 1 year of Microsoft Windows server experience.
• 1 year focused on Citrix related technologies.

Responsibilities

• Support Citrix technologies including Virtual apps and desktops.
• Manage and configure Group Policy Objects (GPOs).
• Provide 24 x 7 On-Call support.

Skills

Customer Service

Multi-tasking

Attention to Detail

Communication

Education

Bachelor’s degree in MIS

Bachelor’s degree in Computer Science

Tools

PowerShell

Citrix Provisioning Server

Citrix NetScaler

Microsoft Hyper-V

VMware

Job description

Position Summary:

A Systems Administrator participates in the design, implementation, configuration, and support of Citrix technologies at an enterprise level. In this role, they will be primarily responsible for managing, maintaining, and monitoring Citrix Virtual Apps and Desktops, Citrix Application Delivery Controller (ADC), Citrix Workspace App, Citrix Cloud technologies and Dell Hardware

This individual will need to resolve incidents and outage situations that may impact the services for institution in a timely manner and give detailed updates during prolonged events.

This position will support Citrix technologies used by the UI Community Connect program, which extends our Epic applications to regional hospitals and clinics.

This position is eligible to participate in remote work. Remote work MUST be performed at a location within the state of Iowa. Successful candidates who participate in remote work must comply with requirements of the remote work program and related policies.

Position Responsibilities:

• Support Citrix Technologies including Virtual apps and desktops, Application Delivery Controller (ADC), Citrix Cloud/Hybrid Cloud infrastructure.
• Support Microsoft Hyper-V environment, including Virtual Machine Manager (VMM).
• Monitor systems with Microsoft System Center Operations Manager (SCOM).
• Manage and configure Group Policy Objects (GPOs).
• Install and maintain enterprise-class Windows servers and all related processes, security policies and virus protection, tuning, capacity planning, and monitoring of all resources to ensure high availability of all services provided.
• Develop scripts for automation of systems tasks.
• Configure and support VMware virtual servers.
• Follow ITIL and change management processes within the division.
• Write install, setup and procedure documentation for peers and staff .
• Write and document test plans for system upgrades and maintenance.
• Monitor capacity, performance, and licensing utilization.
• Troubleshoot and provide problem resolution for complex server issues including hardware and software of systems.
• Provide 24 x 7 On-Call support including the scheduled rotation and unscheduled incident response .
• Manage and participate in projects as assigned, and work with team members across the company to deliver projects on time. This may require the individual to lead the projects.
• Consults with vendor technical experts to determine architecture, topology, and project requirements.
• Provide leadership in areas of expertise.
• Assist in developing ideas for presentations to senior management.
• Provide direction, assignments, feedback, coaching and counseling to assure outcomes are achieved.

University of Iowa Hospitals & Clinics is one of the nation's leading academic medical centers. Come work for a fast paced, ever-changing organization with limitless possibilities. UI Health Care believes in assisting our 16,000+ faculty and staff by helping them obtain skills and qualifications that will aid them throughout their careers. We believe that continuing to support and encourage our employees’ success will end in positive results for all.

We want you to be excited to work for a leader in healthcare, to see emerging technology, to constantly strive to make our systems better and to grow as an IT administrator while being part of a fun and energetic team of professionals. As a department of 400+ individuals, Health Care Information Systems (HCIS) provides and supports technology that facilitates quality patient care, progressive medical education, and innovative research.

Pay Grade: https://hr.uiowa.edu/pay/pay-plans/professional-and-scientific-pay-structure

Salary: $56,645.00 to commensurate – 4B

The University of Iowa offers a generous benefits package, including 24 days paid vacation per year to start and paid sick leave. Complete information regarding the full benefits package may be viewed at: https://hr.uiowa.edu/benefits

Percent of Time: 100%

Location: 3281 Ridgeway Dr, Coralville, IA 52241

Staff Type: Professional & Scientific

Type of Position: Regular

Education Required

Bachelor’s degree in MIS, Computer Science, or related degree; or an equivalent combination of education and experience in a related field.

Experience Requirements

• Typically 3-5 years of experience in IT systems infrastructure development, including at least one year of Microsoft Windows server experience in IT systems infrastructure development and at least 1 year of experience in a position focused on Citrix related technologies.
• Strong understanding of the principles of customer service.
• Ability to multi-task and adapt to new and changing situations.
• Accuracy and attention to detail with strong organizational skills.
• Ability to effectively document procedures and instructions.
• Excellent communication skills, both written and oral, and strong interpersonal skills.

Desired Qualifications

• Experience working in a Health Care IT Environment, methodologies to harden servers and remediation of security vulnerabilities.
• Experience working with any of the following: Citrix Provisioning Server (PVS), Citrix NetScaler (ADC), Citrix Virtual Apps and Desktops on premises, Citrix Cloud or Microsoft Azure Virtual Desktop.
• Experience working with hypervisor technologies including Microsoft Hyper-V and VMware as well as managing Dell Hardware using OpenManage to monitor and install bios, firmware, and drivers.
• Proficient in programming with a scripting language such as PowerShell.
• Understanding of networking technologies and the use of troubleshooting tools like Sysinternals Suite and Wireshark.

To be considered, applicants must upload a resume (under submission relevant materials) that clearly addresses how they meet the listed required and desired qualifications of this position. A cover letter is desired as part of the application process. Job openings are posted for a minimum of 14 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended.

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification.

This position is not eligible for University sponsorship for employment authorization.

For additional questions please contact Levi [e-mail]

Additional Information

• Classification Title: Systems Administrator
• Appointment Type: Professional and Scientific
• Schedule: Full-time
• Work Modality Options: Remote within Iowa

Compensation

• Pay Level: 4B
• Starting Salary Minimum: 56,545.00

Contact Information

• Organization: Healthcare
• Contact Name: Levi Gritton
• Contact Email: [e-mail]