SR. IT Business Analyst

Sharp Decisions; Gainesville (GA); On-site; USD 90,000 - 120,000; Full time

Job summary

Sharp Decisions is seeking a Senior Business Analyst in Gainesville, GA to analyze business needs and support planning, design, and implementation of new or enhanced systems. You will serve as the primary SME for the application, guiding CCS, Legal/CRC units, the development team, and third-party vendors while supporting testing and production activities.

You will develop detailed requirements, coordinate maintenance, and help create user training materials, with strong emphasis on communication

Qualifications

• Bachelor’s degree in a related field with significant industry experience preferred.
• Proven experience in IT projects and writing business requirements.
• Strong communication and documentation skills.
• Ability to translate stakeholder needs into clear requirements.

Responsibilities

• Analyze customer business needs and assist in planning, design, and implementation of systems.
• Serve as primary SME for the application; guide CCS, Legal/CRC units, vendors.
• Coordinate maintenance and support activities and ensure timely deliverables.
• Develop detailed business requirements and system documentation.
• Assist with user training materials including screenshots and guidance.
• Develop and execute test plans and support UAT and data prep.
• Participate in projects through full lifecycle from definition to evaluation.
• Build partnerships with internal teams and vendors to ensure success.

Skills

Business analysis

Stakeholder communication

Documentation

SQL scripting

Azure DevOps

Balsamiq

MS Office

Education

Bachelor’s degree in a related field

Tools

SQL scripting

Azure DevOps

Balsamiq

Job description

Senior Business Analyst

Under general supervision, analyzes customer business needs and participates in the planning, design and implementation of new or enhanced systems.

The Senior Business Analyst is responsible for analyzing business needs and supporting the planning, design, and implementation of new or enhanced systems. This role serves as the primary subject matter expert for the application, providing guidance to Child Care Services (CCS), Legal/CRC units, the application development team, and third-party vendors. The position also supports production activities, enhancements, and testing.

Core Responsibilities

• Ensure application functionality, requirements, and industry standards are accurately defined and implemented.
• Serve as the primary subject matter expert for program operations.
• Coordinate application maintenance and support activities, representing organizational interests.
• Develop detailed business requirements and system documentation.
• Assist CCS with creating user training materials, including screenshots and guidance.
• Develop and execute test plans; support user acceptance testing and data preparation.
• Participate in enhancement projects through the full project lifecycle, from definition through evaluation.
• Build collaborative partnerships with internal teams and external vendors to ensure timely and successful deliverables.
• Fulfill data requests as needed.

Technical Skills & Competencies

• Experience managing IT projects and writing business requirements.
• Strong self-starter who can work independently.
• Excellent written and verbal communication skills.
• Ability to communicate effectively with CCS and Legal staff.
• Strong command of English grammar, punctuation, and writing conventions.
• Ability to quickly understand and translate stakeholder needs.
• Receptive to direction, feedback, and editing.
• Logical, analytical, and detail-oriented.
• Proficiency with Microsoft Office, Balsamiq, Azure DevOps, and SQL scripting.

Preferred Qualifications

• Bachelor’s degree in a related field with 10 years of relevant experience.