Sr Instructional Designer

Hardee's; Franklin (TN); On-site; USD 70,000 - 95,000; Full time

Job summary

Hardee's Franklin is seeking a Senior Instructional Designer to design, develop, implement and evaluate enterprise training programs across the organization.

You will analyze needs, create content including instructor-led and e-learning, manage vendors, and measure effectiveness to drive business impact. Experience with ADDIE/SAM and LMS platforms is preferred.

Qualifications

• Bachelor’s or Master’s Degree in instructional design, educational technology or similar field and/or 6 years’ of directly related experience
• Prior restaurant, retail, or customer-facing industry experience
• Experience collaborating with multiple stakeholders to achieve training goals
• Proficient knowledge of learning theories, ADDIE and/or SAM instructional design models, accessibility, usability, and experience design
• Understanding of curriculum planning and course development software and LMS
• Visual design skills and ability to storyboard preferred
• Knowledge of adult learning principles (Bloom’s taxonomy) and facilitation
• Strong communication, consultation, and performance analysis skills
• Ability to manage reporting across the training organization

Responsibilities

• Designs, develops, implements and evaluates enterprise training programs
• Analyzes training needs and creates content including ILT, e-learning, and instructional aids
• Manages vendors for detailed content development and guarantees alignment with priorities
• Develops engaging learning activities and course content
• Creates instructional graphics and user interfaces for training products
• Applies instructional design theories to meet learner needs and goals
• Provides coaching and training delivery guidance to field operations
• Measures learning effectiveness across levels and business impact
• Manages and maintains learning content on StarU and related platforms

Skills

Instructional design

ADDIE/SAM models

Learning theory

Content development

Adult learning principles

Storyboard design

Coaching & training delivery

LMS knowledge

Education

Bachelor’s or Master’s in instructional design/educational technology

6+ years related experience

Tools

Canva

Dreamweaver

Photoshop

Illustrator

Adobe Premiere Pro

Audition

InDesign

Storyline 360

Captivate

Microsoft Office & multimedia tools

Job description

FRANKLIN OFFICE
6700 TOWER CIRCLE
Franklin, TN 37067, USA

FRANKLIN OFFICE
6700 TOWER CIRCLE
Franklin, TN 37067, USA

The Sr. Instructional Designer will be responsible for the design, development, implementation, and evaluation of elaborate enterprise and operational training programs. This role will analyze training needs, design programs, and directly develop or manage vendors to develop detailed training content including instructor-led training, e-learning modules, instructional aids, and other instructional tools as needed. The Sr. Instructional Designer will also oversee program administration and evaluation and will recommend improvements dependent upon analysis of results. This role will also be responsible for providing in-depth guidance to field operations and anyone delivering training content using coaching and train-the-trainer activities.

ESSENTIAL FUNCTIONS

May perform any or all of the following duties:

• Conducts complex Performance Analysis, Goal Analysis, and Needs Analysis.
• Provides in-depth coaching, presentation materials, training delivery, and general consulting on performance needs.
• Works with stakeholders to determine content development needs and solutions.
• Creates engaging learning activities and compelling course content that enhances retention and transfer.
• Designs instructional graphics, the user interface, and the finished product.
• Applies tested instructional design theories, practices and methods to meet complex learner needs and instructional goals.
• Provides comprehensive exercises and activities that enhance the learning process.
• Develops, writes, and coordinates detailed learning sources and materials working with subject matter experts for specific details.
• Manage and maintain content on StarU, ensuring accuracy, relevance, and alignment with organizational priorities.
• Measure learning effectiveness across appropriate levels to evaluate knowledge acquisition, behavior change, and business impact.
• Develop behaviorally and technically focused content that supports brand strategy, key initiatives, and audience needs.

POSITION QUALIFICATIONS/CORE COMPETENCIES

• Bachelor’s or Master’s Degree in instructional design, educational technology or similar field and/or 6 years’ of directly related experience (combination of education and experience is acceptable)
• Prior restaurant, retail, or comparable customer-facing industry experience
• Prior experience working effectively with individuals, groups, and other organizational units to carry out the goals of a training function
• Proficient knowledge of learning theories, ADDIE and/or SAM instructional design models, accessibility, usability, and experience design, information design and communications, and emerging learning technology
• Understanding of technology solutions and operations from a learning perspective (Lesson and curriculum planning skills, with solid knowledge of course development software and Learning Management Systems)
• Visual design skills (Canva, Dreamweaver, Photoshop, Illustrator, Adobe Premiere Pro, Audition, InDesign, Storyline 360, Captivate, Microsoft Office Multi-Media, online learning solutions, videography and eLearning development) and ability to storyboard preferred
• Exposure and ability to speak to adult learning principles (Bloom’s Taxonomy, experiential development & facilitation)
• Must possess position-critical skills: communication, consultation, performance evaluation, relationship management, presentation, and performance analysis
• Ability to manage and provide reporting across the training organization

WORK ENVIRONMENT

Corporate Office environment, fast paced, high volume of activity

PHYSICAL DEMANDS

• Sitting for extended periods of time, using telephone, typing and/or operating a computer and/or mouse
• Limited travel as needed

The COMPANY RETAINS THE RIGHT TO CHANGE OR ASSIGN OTHER DUTIES TO THIS POSITION AS DEEMED APPROPRIATE WITH OR WITHOUT NOTICE.

Qualifications

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Skills

Behaviors

Motivations

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Education

Experience

Licenses & Certifications

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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