Sr Instructional Designer

CKE Restaurants, Inc.; Franklin (TN); On-site; USD 80,000 - 105,000; Full time

Job summary

CKE Restaurants, Inc. seeks an experienced Sr. Instructional Designer to design, develop, implement, and evaluate complex training programs for enterprise and operations.

You will analyze needs, guide content creation, manage vendors, and oversee program evaluation to drive business impact. You will provide in-depth coaching and guidance to field operations and trainers, ensuring materials align with brand strategy and goals.

Qualifications

• Bachelor's or Master's Degree in instructional design, educational technology or similar field and/or 6 years' of directly related experience
• Prior restaurant, retail, or comparable customer-facing industry experience
• Proficient knowledge of learning theories, ADDIE and/or SAM instructional design models, accessibility, usability, and experience design
• Understanding of technology solutions and operations from a learning perspective and course development software/LMS knowledge
• Experience with creating engaging learning activities and instructional graphics and storyboarding preferred

Responsibilities

• Conducts complex Performance Analysis, Goal Analysis, and Needs Analysis.
• Provides in-depth coaching, presentation materials, training delivery, and consultation on performance needs.
• Works with stakeholders to determine content development needs and solutions.
• Creates engaging learning activities and compelling course content that enhances retention and transfer.
• Designs instructional graphics, the user interface, and the finished product.
• Applies instructional design theories to meet learner goals and improve outcomes.
• Develops and coordinates learning materials with subject matter experts.
• Measures learning effectiveness across levels to evaluate knowledge, behavior change, and business impact.

Skills

Communication

Presentation

Performance analysis

Consultation

Relationship management

Reporting

Training Needs Analysis

Education

Bachelor's or Master's in instructional design

Tools

Storyline 360

Captivate

Dreamweaver

Photoshop

InDesign

Canva

Job description

Position Summary

The Sr. Instructional Designer will be responsible for the design, development, implementation, and evaluation of elaborate enterprise and operational training programs. This role will analyze training needs, design programs, and directly develop or manage vendors to develop detailed training content including instructor-led training, e-learning modules, instructional aids, and other instructional tools as needed. The Sr. Instructional Designer will also oversee program administration and evaluation and will recommend improvements dependent upon analysis of results. This role will also be responsible for providing in-depth guidance to field operations and anyone delivering training content using coaching and train-the-trainer activities.

Position Summary

The Sr. Instructional Designer will be responsible for the design, development, implementation, and evaluation of elaborate enterprise and operational training programs. This role will analyze training needs, design programs, and directly develop or manage vendors to develop detailed training content including instructor-led training, e-learning modules, instructional aids, and other instructional tools as needed. The Sr. Instructional Designer will also oversee program administration and evaluation and will recommend improvements dependent upon analysis of results. This role will also be responsible for providing in-depth guidance to field operations and anyone delivering training content using coaching and train-the-trainer activities.

Essential Functions

May perform any or all of the following duties:

• Conducts complex Performance Analysis, Goal Analysis, and Needs Analysis.
• Provides in-depth coaching, presentation materials, training delivery, and general consulting on performance needs.
• Works with stakeholders to determine content development needs and solutions.
• Creates engaging learning activities and compelling course content that enhances retention and transfer.
• Designs instructional graphics, the user interface, and the finished product.
• Applies tested instructional design theories, practices and methods to meet complex learner needs and instructional goals.
• Provides comprehensive exercises and activities that enhance the learning process.
• Creates supporting material/media (audio (Flash), video (Zoom), simulations, quizzes, games, etc.).
• Develops, writes, and coordinates detailed learning sources and materials working with subject matter experts for specific details.

Manage and maintain content on StarU, ensuring accuracy, relevance, and alignment with organizational priorities.

Measure learning effectiveness across appropriate levels to evaluate knowledge acquisition, behavior change, and business impact.

Develop behaviorally and technically focused content that supports brand strategy, key initiatives, and audience needs.

Position Qualifications/Core Competencies

• Bachelor's or Master's Degree in instructional design, educational technology or similar field and/or 6 years' of directly related experience (combination of education and experience is acceptable)
• Prior restaurant, retail, or comparable customer-facing industry experience
• Prior experience working effectively with individuals, groups, and other organizational units to carry out the goals of a training function
• Proficient knowledge of learning theories, ADDIE and/or SAM instructional design models, accessibility, usability, and experience design, information design and communications, and emerging learning technology
• Understanding of technology solutions and operations from a learning perspective (Lesson and curriculum planning skills, with solid knowledge of course development software and Learning Management Systems)
• Visual design skills (Canva, Dreamweaver, Photoshop, Illustrator, Adobe Premiere Pro, Audition, InDesign, Storyline 360, Captivate, Microsoft Office Multi-Media, online learning solutions, videography and eLearning development) and ability to storyboard preferred
• Exposure and ability to speak to adult learning principles (Bloom's Taxonomy, experiential development & facilitation)
• Must possess position-critical skills: communication, consultation, performance evaluation, relationship management, presentation, and performance analysis
• Ability to manage and provide reporting across the training organization

WORK ENVIRONMENT

• Corporate Office environment, fast paced, high volume of activity

PHYSICAL DEMANDS

• Sitting for extended periods of time, using telephone, typing and/or operating a computer and/or mouse
• Limited travel as needed

THE COMPANY RETAINS THE RIGHT TO CHANGE OR ASSIGN OTHER DUTIES TO THIS POSITION AS DEEMED APPROPRIATE WITH OR WITHOUT NOTICE.