Sr. Inside Sales Representative

VSE Aviation; Town of Florida (NY); On-site; USD 70,000 - 110,000; Full time

Job summary

VSE Aviation in the United States is seeking a Sr. Inside Sales Representative to establish and maintain direct contact with customers, drive sales, and support growth initiatives.

You will own customer relationships, coordinate with product line managers on pricing, track data and trends, and build sales pipelines to measure personal effectiveness. The role emphasizes after-sales service, new business development with existing and new customers, and collaboration across departments to meet

Qualifications

• Experience in inside sales and customer relationship management.

Responsibilities

• Answer and prepare communications for quotes, orders, and other customer requests.
• Review and process orders, ensuring all customer requirements are met.
• Responsible for customer experience and KPI’s.
• Follow up on actionable items and tracks requirements to ensure completion through processes.
• Resolve customer complaints in a timely and professional manner to maintain customer loyalty.
• Identify potential customers through networking initiatives, cold-calling, and email communications.
• Research competitors’ products, pricing, and product success to determine customer preferences.
• Coordinate with other departments to meet plans and assist with customer requirements.
• Keep management informed by preparing results, such as daily call reports, weekly work plans, monthly and annual territory analyses.
• Provide support and training for less experienced Sales Representatives as needed.
• Support department manager in day-to-day tasks.
• Expand industry knowledge by attending educational workshops and reading professional publications.
• Other duties as assigned or required.

Job description

SUMMARY: The Sr. Inside Sales Representative is responsible for establishing and maintaining open and direct contact with customers for the purpose of executing sales and supporting the sales team goals and growth initiatives. Owns customer relationships, works with product line managers and department managers for pricing initiatives and coordinates, tracks, and reports customer data, trends, and sales opportunities. Owns setting up sales pipelines to determine the effectiveness of personal sales strategies, keeping abreast of the latest industry trends, and providing excellent after-sales service to retain customers. This role is also responsible for developing business with existing customers and new customers.

Duties & Responsibilities

Responsibilities include, but are not limited to:

• Answer and prepare communications for quotes, orders, and other customer requests.
• Review and process orders, ensuring all customer requirements are met.
• Responsible for customer experience and KPI’s.
• Follow up on actionable items and tracks requirements to ensure completion through processes.
• Resolve customer complaints in a timely and professional manner to maintain customer loyalty.
• Identify potential customers through networking initiatives, cold-calling, and email communications.
• Research competitors’ products, pricing, and product success to determine customer preferences.
• Coordinate with other departments to meet plans and assist with customer requirements.
• Keep management informed by preparing results, such as daily call reports, weekly work plans, monthly and annual territory analyses.
• Provide support and training for less experienced Sales Representatives as needed.
• Support department manager in day-to-day tasks.
• Expand industry knowledge by attending educational workshops and reading professional publications.
• Other duties as assigned or required.