Sr. Import Brokerage Agent

Crane Worldwide Logistics LLC; Houston (TX); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Paid time off

Medical benefits

Tuition reimbursement

Employee recognition

Job summary

Crane Worldwide Logistics LLC is seeking an experienced Import Specialist to manage complex import transactions for an assigned base of accounts in Houston. You will review documentation, monitor shipments for compliance, and coordinate release with carriers and customs.

The role requires strong communication, attention to detail, and five years of brokerage-related experience. The candidate will stay current with U.S. customs regulations and provide excellent client service.

Qualifications

• Strong client service and communication abilities are essential.
• Experience with customs brokerage processes and documentation.
• Ability to collaborate across teams to meet client needs.

Responsibilities

• Receive, review and process import transactions for assigned accounts.
• Monitor shipments for noncompliance and coordinate with clients and carriers.
• Prepare and review customs entries and related documents.
• Stay up-to-date on U.S. customs regulations and valuation rules.
• Assist in release coordination and post-entry actions as needed.
• Respond to inquiries and resolve client issues with professional communication.

Skills

Client service skills

Communication

Attention to detail

Team collaboration

Education

High School Diploma or GED

Customs brokerage knowledge

Job description

• Receive, review and process complex import transactions for assigned base of accounts for all entry types, including the classification and Valuation of goods.
• Assist in the reviewing process for work stream development of new and existing accounts including reviewing all documentation and forms, maintaining communications with clients, reviewing their import process on a regular basis, and maintaining client profiles and databases.
• Monitor shipments as they approach noncompliance based on client control, event control, and transactional data count or control.
• Advise supervisor of any problems or irregularities.
• Stay current of U.S. Customs regulations (Customs Brokers and the Customs Clearance process); and classification and valuation rules through self-study, approved related courses and seminars, and regular review of trade publications.
• Compile and prepare commercial regulatory documents for entry processing.
• Coordinate and confirm release while operation in compliance of US customs regulations.
• Coordinate/assist the release of goods from the carrier, customs or other governmental agency examinations that may be required.
• Respond to incoming communications from internal and external clients and where necessary resolve and elevate issues as needed. Communicate, and coordinate all customs clearance.
• Respond to inquiries regarding status of shipments in transit; follow through on trace request as necessary.
• Prepare customs entries and follow-up with the clearance process on all entries prepared.
• Scan, file, copy, and assemble documents including: bills of lading, dock receipts, licenses, and consulate documents.
• Calculate duties or tariffs to be paid on merchandise.
• Review rates, trace product movement, file entries with Customs; provide clarification and valuation of merchandise.
• Process post-entry work including ruling requests, CF 28's, refunds, protests, and drawbacks.
• Review and assess accuracy, verify country of origin/export, IOR, terms of sale and value to ensure that federal regulation requirements are achieved.
• Stay up-to-date on all customs changes.
• Research client claims ensuring the highest level of client service on every call and ensure that all service complaints are handled diplomatically, channeling pertinent information to supervisor/manager.

Other Skills & Abilities

• Communication and client service skills
• Work collaboratively with colleagues from all departments to accomplish assigned objectives.
• Basic Computer Skills.

Education & Experience

• High School Diploma or GED
• Direct experience and working knowledge of Customs brokerage
• Minimum of 5 years work experience relative to brokerage

Certifications & Licenses

• Professional certification may be required in some areas
• Brokers License

WHY SHOULD YOU WORK FOR CRANE?

At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work.

We offer:

• Quarterly Incentive Plan
• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates

Come join the leader in logistics and take your career in the right direction.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

This position requires the final candidate to successfully pass an E-Verify Check.

Company benefits are contingent upon meeting eligibility requirements and plan conditions.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.