Import Brokerage Agent

Crane Worldwide Logistics LLC; Houston (TX); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Quarterly Incentive Plan

136 hours of Paid Time Off (17 days)

Excellent Medical, Dental and Vision

Tuition Reimbursement

Employee Recognition and Rewards

Paid Volunteer Time

Employee Discounts

Wellness Incentives

Job summary

Crane Worldwide Logistics LLC is seeking a detail-oriented professional in Houston to manage customs documentation and entry processing. You will coordinate releases with carriers and government agencies, ensuring compliance with US customs rules and efficient handling of shipments.

The role emphasizes excellent communication, strong customer service, and proficiency with basic computer tools to track status, respond to inquiries, and maintain accurate records.

Qualifications

• Must have strong verbal and written communication abilities.
• Excellent customer service skills are required.
• Basic computer skills for daily tasks and documentation.

Responsibilities

• Compile and prepare commercial regulatory documents for entry processing.
• Coordinate and confirm release while complying with US customs regulations.
• Coordinate/assist release of goods from carrier, customs or other government agencies.

Skills

Oral & written communication

Customer service

Basic computer skills

Education

High School Diploma or GED

Job description

Mon - Fri, Tue - Sat, or Sun - Thur (11am - 8 pm)

Essential Job Functions

• Compile and prepare commercial regulatory documents for entry processing
• Coordinate and confirm release while operation in compliance of US customs regulations,
• Coordinate/assist the release of goods from the carrier, customs or other governmental agency examinations that may be required
• Respond to incoming communications from internal and external customers and where necessary resolve and escape issues as needed.
• Communicate, and coordinate all customs clearance
• Respond to inquiries regarding status of shipments in transit; follow through on trace request as necessary.
• Prepare customs entries and follow-up with the clearance process on all entries prepared
• Scan, file, copy, and assemble documents including: bills of lading, dock receipts, licenses, and consulate documents.
• Calculate duties or tariffs to be paid on merchandise
• Review rates, trace product movement, file entries with Customs; provide clarification and valuation of merchandise
• Process post-entry work including ruling requests, CF 28's, refunds, protests, and drawbacks
• Review and assess accuracy, verify country of origin/export, IOR, terms of sale and value to ensure that federal regulation requirements are achieved
• Stay up-to-date on all customs changes
• Research customer claims ensuring the highest level of customer service on every call and ensure that all service complaints are handled diplomatically, channeling pertinent information to supervisor/manager.

Other Skills & Abilities

• Good oral and written communication skills
• Must have excellent customer service skills
• Basic Computer Skills

Education & Experience

• High School Diploma or GED
• Three Years industry Experience
• Minimum five years related experience

Physical Requirements

• Talking, hearing and using hands to operate computer equipment
• Vision abilities required by this job include close vision and the ability to adjust focus
• Job may require extended sitting or standing, use of standard office equipment.

WHY SHOULD YOU WORK FOR CRANE?

At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work.

We offer:

• Quarterly Incentive Plan
• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates

Come join the leader in logistics and take your career in the right direction.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

This position requires the final candidate to successfully pass an E-Verify Check.

Company benefits are contingent upon meeting eligibility requirements and plan conditions.

Qualifications

Education

Required

High School or better.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.