Sr. Implementation Engineer

TeraRecon; United States; Hybrid; USD 85.000 - 125.000; Vollzeit

Zusammenfassung

TeraRecon seeks an implementation team member to install and configure products across customer networks, both remotely and onsite. You will migrate data, test deployments, and maintain cloud tenants while coordinating with EMR/PACS/VNA vendors and training customer IT staff.

Travel may be required to various territories, with a focus on reliability, performance, and documentation in CRM systems. Strong technical and communication skills are essential.

Qualifikationen

• What You'll Bring: Bachelor's degree or IT certification in a technical field or equivalent.
• Analytical thinking and clear written communications are important.
• Experience with enterprise server, workstation, networking, storage installation, and troubleshooting.
• Knowledge of DICOM, PACS, HL7 and EMR is a plus but not required.
• Familiarity with servers, firewall configuration, network performance testing, and enterprise computing.
• Strong Microsoft OS knowledge (Server 2016, 2019, 2022; Windows 10/11).
• Knowledge of SQL servers, IIS, and VMware; exposure to cloud services (AWS, Google Cloud, Azure).

Aufgaben

• Installation and configuration of Terarecon products on customer network remotely or onsite.
• Perform installation for customer systems on Terarecon's cloud infrastructure.
• Perform data migration as required per customer requirements.
• Testing and verification of installation.
• Ensure continuous oversight of cloud services, addressing resource utilization, capacity, and downtime.
• Maintenance and upgrade of customer's tenant on Terarecon's Cloud.
• Collaborate with third party vendors (EMR, PACS, VNA) on integration with our medical imaging viewer using DICOM, HL7.
• Conduct technical training for customer's IT staff.
• Occasional travel for installation and service visits to territories and possibly abroad.
• Provide technical expertise on Terarecon's Cloud offering regarding authentication, storage, system specs, etc.
• Assist with post-installation support as required.
• Complete documentation of installation activities in the CRM.
• Manage customer service department projects/duties as required by management

Kenntnisse

Analytical skills

Written communication

Ausbildung

Bachelor's Degree or IT Certification in a technical field or equivalent

Tools

DICOM

PACS

HL7

EMR

Windows Server

VMware

Cloud services (AWS/Azure/Google)

Jobbeschreibung

Your Opportunity

You will be an important member of Implementation team within Terarecon and requires working with team members towards a successful implementation project.

How You'll Make an Impact

• Installation and configuration of Terarecon products on customer network remotely or onsite.
• Perform installation for customer systems on Terarecon's cloud infrastructrure
• Perform Data migration as required in line with the requirements of the customer.
• Testing and verification of installation
• Ensure continuous oversight of cloud services, proactively addressing resource utilization, capacity, and downtime to maintain business continuity and minimize operational impact.
• Maintenance and upgrade of customer's tenant on Terarecon's Cloud.
• Work with third party vendors (EMR, PACS, VNA) on integrating with our medical imaging viewer utilizing the principles of DICOM, HL7
• Conduct Technical training for customer's IT staff
• Occasional travel for installation and service visits to assigned territories and possibly abroad.
• Provide technical expertise on Terarecon's Cloud offering regarding Authentication, Storage, System specs, etc
• Assist with post-installation support as and when required.
• Complete documentation of installation activities in the CRM.
• Managing customer service department projects/duties as required by management

What You'll Bring

• Bachelor's Degree or IT Certification in a technical field or equivalent
• Good analytical and written communications skills
• Enterprise server, workstation, networking, storage installation, and trouble-shooting skills
• Knowledge of any, or all, of the following is a plus but not required: DICOM, PACS, HL7 and EMR,
• Servers, Firewall configuration, Network performance testing, Enterprise computing
• Excellent knowledge of Microsoft OS products (i.e. Server 2016, 2019 and 2022 and Windows 10, 11)
• Knowledge about SQL servers, IIS, and VMWare.
• Knowledge about Cloud services offered by AWS, Google Cloud and Microsoft Azure.