Sr. Implementation Consultant

Tyler Technologies; Plano (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

Tyler Technologies is seeking a Senior Implementation Consultant to guide clients through the software implementation lifecycle, combining technical expertise with business process analysis and strong communication to ensure successful outcomes.

In Plano, Texas, the role involves training, configuration guidance, and hands-on support across client sites and webinars, with travel expected to 10-25%.

Qualifications

• Bachelor's degree or comparable work experience.
• Typically a minimum of one year experience as an Associate Implementation Consultant or equivalent industry experience.
• Exceptional presentation and knowledge transfer skills.
• Excellent interpersonal and communication skills.
• Ability to travel 10-25%.

Responsibilities

• Provide professional services such as consultation, software readiness, and education to clients on Tyler software products.
• Design and conduct knowledge transfer sessions on site or through webinars.
• Educate users on software functionality as well as data entry, system administration, user security, and user permissions.
• Perform consultation/analysis of client business model to identify and document client requirements regarding Tyler products and functionality.
• May recommend options for new approaches in client work processes as appropriate to ensure efficient software solution for the client's needs.
• May identify and document business/technical requirement specifications for specific software design/development, forms, reports, interfaces, process, configuration and other relevant changes.

Skills

Exceptional presentation

Interpersonal skills

Communication skills

Problem solving

Willingness to travel

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Sr. Implementation Consultant

As a Senior Implementation Consultant, you will serve as a trusted advisor to clients throughout the software implementation lifecycle, helping them successfully adopt and maximize the value of Tyler solutions. In this highly collaborative role, you will combine technical expertise, business process analysis, and strong communication skills to deliver training, guide system configuration, troubleshoot challenges, and drive successful project outcomes. The ideal candidate is a proactive problem‑solver who enjoys working closely with clients, translating complex concepts into practical solutions, and ensuring a positive implementation experience from start to finish.

Work with our integrated solutions that help courts and public safety organizations of all sizes better protect and serve the public. By helping provide solutions that improve efficiency and response time, you can help serve our citizens and make communities safer.

Location

Plano, Texas

Travel

10‑25%

Responsibilities

• Provide professional services such as consultation, software readiness, and education to clients on Tyler software products.
• Design and conduct knowledge transfer sessions on site or through webinars.
• Educate users on software functionality as well as on data entry, system administration, user security, and user permissions.
• Perform consultation/analysis of client business model to identify and document client requirements regarding Tyler products and functionality.
• May recommend options for new approaches in client work processes as appropriate to ensure efficient software solution for the client's needs.
• May identify and document business/technical requirement specifications for specific software design/development, forms, reports, interfaces, process, configuration and other relevant changes.
• May consult with users to identify the proper data mapping process for the product conversion. Provide instruction to clients on proofing and analyzing data conversions from existing software to Tyler applications.
• May create custom reports or customize existing reports to satisfy client requirements. Play an active role in troubleshooting client issues, or work with the Support or Development departments to resolve.
• Keep up to date on administrative tasks such as documenting client issues, communicating agendas, submitting trip reports, timesheets and weekly expense reports, and updating systems‑related client activity.
• May assist QA staff with product testing or modification testing as required.
• Notify management and appropriate organization/department of issues or unplanned events that could impact the effectiveness/schedule/budget of the implementation.
• Create both client‑facing and internal documentation such as "quick tips" and "how tos".
• Act as liaison between the client and company's technical staff including conveying technical information so that non‑technical individuals can understand.
• May participate in the annual User Conference. Facilitate user group discussion on assigned module/topic.
• Extensive travels to client sites.
• Perform other duties as assigned.

Qualifications

• Bachelor's degree, or comparable work experience.
• Typically a minimum of one year experience as an Associate Implementation Consultant or equivalent industry experience.
• Strong knowledge of principles and concepts in the discipline for which the knowledge transfer will be based is desired.
• Exceptional presentation and knowledge transfer skills.
• Excellent interpersonal and communication skills.
• Familiarity and ease with computer systems and Microsoft Office products.
• Strong problem solving and analytical skills.
• Ability to travel 10‑25%
• Valid driver's license.

Benefits

Your health and well-being are important to us. That's why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people.

Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, protected veteran status, or any other status protected under local, state, or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing [e-mail] or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.