IC, Migrations (CT, MT or PT), HRM

Tyler Technologies, Inc.; Tyler (TX); On-site; USD 58,285 - 67,151; Full time

Job summary

A leading technology company is seeking an Implementation Consultant responsible for delivering high-quality knowledge transfer services to clients. This role involves consultation, educating users on interface functionality, and documenting client needs. Candidates should have a Bachelor’s degree or equivalent work experience, along with strong communication skills. This position requires the capability to travel 25-50% and offers a competitive salary range between $58,285 and $67,151.

Qualifications

• Typically a minimum of one year experience as an Associate Implementation Consultant.
• Strong knowledge of principles and concepts relevant to knowledge transfer.
• Valid driver’s license and capability to travel 25-50%.

Responsibilities

• Provide professional services such as consultation and education to clients.
• Design and conduct knowledge transfer sessions on site or through webinars.
• Create client-facing and internal documentation.

Skills

Knowledge transfer

Presentation skills

Interpersonal communication

Analytical skills

Problem-solving

Education

Bachelor's degree or comparable work experience

Tools

Microsoft Office products

SQL

IIS

Excel

Job description

The Implementation Consultant is responsible for delivering high quality knowledge transfer services to clients, enabling them to use standard Tyler interfaces efficiently and effectively to achieve daily operations. The consultant consults and partners with clients to gain a comprehensive understanding of workflow, business/technical requirements, and needs to ensure that the knowledge transfer addresses client’s needs. The consultant ensures that the transition to standard Tyler interfaces is completed according to predetermined timelines and establishes a positive baseline for the new relationship between the client site and Tyler Technologies.

Location

Remote

Travel

25‑50%

Responsibilities

• Provide professional services such as consultation, interface readiness, and education to clients on Tyler interface products.
• Design and conduct knowledge transfer sessions on site or through webinars.
• Educate users on interface functionality, maintenance and troubleshooting.
• Recommend options for new approaches in client work processes as appropriate to ensure efficient interface solutions for the client’s needs.
• Identify and document business/technical requirement specifications for specific interface design/development, forms, reports, interfaces, process, configuration and other relevant changes.
• Maintain administrative tasks such as documenting client issues, communicating agendas, submitting trip reports, timesheets and weekly expense reports, and updating systems‑related client activity.
• Assist QA staff with product testing or modification testing as required.
• Notify management and appropriate organization/department of issues or unplanned events that could impact the effectiveness, schedule or budget of the implementation.
• Create both client‑facing and internal documentation such as "quick tips" and "how tos".
• Act as liaison between the client and the company’s technical staff, conveying technical information so that non‑technical individuals can understand.
• Participate in the annual User Conference and facilitate user group discussion on assigned module/topic.
• Perform other duties as assigned.

Qualifications

• Bachelor’s degree or comparable work experience.
• Typically a minimum of one year experience as an Associate Implementation Consultant or equivalent industry experience.
• Strong knowledge of principles and concepts in the discipline for which the knowledge transfer will be based.
• Exceptional presentation and knowledge transfer skills.
• Excellent interpersonal and communication skills.
• Familiarity and ease with computer systems and Microsoft Office products (SQL, IIS, Excel).
• Strong problem‑solving and analytical skills.
• Capability to travel 25‑50%.
• Valid driver’s license.

State‑Specific Salary Range Disclosure Requirements

Salary will generally fall between $58,285 and $67,151 before adjustment for geographic differences. Recruiter can confirm if position is incentive eligible.

Benefits

Your health and well‑being are important to us. We offer competitive benefits to support your health and financial wellness. Learn more about how we care for our people.

Equal Employment Opportunity Statement

Tyler Technologies is a proud equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, protected veteran status, or any other status protected under local, state, or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing [e-mail] or by calling 800.646.2633 ext. 791008. These methods are reserved for individuals who require accommodation due to a disability.