Sr HR Operations Specialist - Hybrid

Benchmark Mortgage (NMLS #2143); Plano (TX); On-site; USD 85,000 - 110,000; Full time

Job summary

Benchmark Mortgage is seeking a Sr HR Operations Specialist to lead multi-state HR processes, ensuring compliance, efficiency, and exceptional service. You will own benefits administration, employee relations, and performance management, with back-up payroll support, while partnering with management to optimize workflows in a fast-paced, regulated environment.

Strong analytical thinking, project ownership, and cross-functional collaboration are essential as you navigate evolving regulations and

Qualifications

• Must have a bachelor’s degree in human resources or related field.
• PHR or SHRM-CP preferred.
• Minimum five years of multi-state HR experience.
• Experience with benefits administration and payroll strongly preferred.
• Mortgage industry experience is a plus.

Responsibilities

• Maintain and improve HR SOPs for efficiency and compliance.
• Process new hires, terminations, and changes in HRIS.
• Administer benefits programs including health plans and leave management.
• Reconcile benefit invoices and manage self-bill payments.
• Handle employee relations issues and conduct investigations.
• Support multi-state payroll tax accounts and registrations.
• Assist payroll processing and ensure tax updates.
• Communicate HR policies and ensure legal compliance.
• Stay current with evolving HR regulations.
• Perform other duties as assigned.

Skills

Operational mindset

Relationship management

Critical thinking

Ownership of complex processes

Written & verbal communication

Cross-functional collaboration

Organization skills

Navigate ambiguity

Prioritization & multi-tasking

HR best practices

Payroll & benefits reconciliation

Education

Bachelor’s degree in HR

PHR or SHRM-CP preferred

Tools

ADP Workforce Now

Job description

Sr HR Operations Specialist

Success and excellence at Benchmark mean not only executing but executing at a high level consistently. The Sr HR Operations Specialist plays a pivotal part in ensuring our execution of HR operations is at the highest level with the utmost customer service. This role ensures efficient, compliant, and scalable HR operations in a dynamic, multi-state environment. The Sr HR Operations Specialist is responsible for owning and performing HR-related duties in the following areas: benefits, employee relations, and performance management, with backup support on payroll tax administration and payroll processing.

Ideal candidates for this position have (1) a strong operational mindset with advanced critical thinking skills; (2) proven relationship-management skills; and (3) the ability to independently manage complex, high-volume workflows in a fast-paced environment.

Essential Functions of the Role

• Maintain, interpret, and continuously improve HR SOP’s to ensure processes remain efficient, compliant, and scalable.
• Process new hires, terminations, and employee changes within the HRIS.
• Administer company benefits including health programs, wellness initiatives, leaves of absence, and accommodation requests.
• Reconcile monthly benefit vendor invoices and process self-bill payments.
• Respond to employee relations issues, conduct investigations, and partner with management on the best next steps.
• Provide backup support on multi-state payroll tax account maintenance, including new state registrations and tax rate updates.
• Support payroll administration through the processing of semi-monthly payroll.
• Communicate and administer human resource policies and procedures along with multi-state employment laws.
• Remain current on evolving regulations and legal requirements to minimize legal risk and ensure compliance.
• Other duties as assigned.

Classification: Full Time, Exempt

Essential Knowledge/Skills/Abilities

• Strong operational and process-oriented mindset with the ability to own outcomes
• Proven relationship-management skills

Essential Knowledge/Skills/Abilities Cont’d

• Ability to take ownership of complex processes and drive resolution independently
• Advanced critical thinking skills
• Ability to solve problems and make sound decisions with incomplete information
• Effective written and verbal communication skills
• Ability to work across organizational boundaries
• Extensive organization skills
• Ability to navigate ambiguity and adapt to shifting priorities
• Proven ability to prioritize and multi-task
• Working knowledge of HR best practices
• Working knowledge of payroll and benefits reconciliation processes

Experience Requirements

• Minimum of five (5) years of multi-state HR experience required.
• Minimum of three (3) years of company benefit administration experience required.
• Experience with ADP Workforce Now preferred.
• Mortgage experience preferred.
• Experience with payroll processing or multi-state payroll tax administration preferred.

Education / Licensing Requirements

• Bachelor’s degree in human resources required; or any equivalent combination of education and experience.
• PHR or SHRM-CP preferred.

Working Conditions

• Fast-paced environment.
• Requires normal vision (corrected) both close and distant.
• Requires normal hearing levels (corrected).
• Requires working at a desk to use a phone and computer for extended periods of time.
• Requires sitting, bending.
• Works effectively with frequent interruptions.
• Lifting requirements of 10 lbs. occasionally.
• Minimal travel