Sr HR Operations Specialist - Hybrid

benchmark; Plano (TX); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Short-term and long-term disability

401(k) and Roth 401(k) with company-mq

Company-provided life insurance

8 paid holidays

Additional benefits

Job summary

Benchmark is seeking a Sr HR Operations Specialist to lead onboarding, offboarding, and benefits administration in a fast-paced, multi-state environment. You will own HR processes, ensure compliance, and partner with managers on job analyses and market pricing.

The role requires five years of multi-state HR experience, strong relationship management, and proficiency with ADP Workforce Now. A Bachelor’s in HR is required; PHR/SHRM-CP preferred.

Qualifications

• Five or more years of multi-state HR experience.
• At least three years of benefits administration experience.
• Experience with ADP Workforce Now.
• Mortgage industry experience preferred.

Responsibilities

• Own and execute onboarding and offboarding processes with accuracy and compliance.
• Maintain and improve HR SOPs for efficiency and scalability.
• Administer employee benefits including health programs and leave requests.
• Communicate HR policies and multi-state employment laws.
• Respond to employee relations issues and conduct investigations.
• Coordinate unemployment responses.
• Collaborate with managers to update job descriptions and market pricing.
• Serve as SME on ADP, processing changes and running reports.
• Stay current on evolving regulations to minimize risk.
• Other duties as assigned.

Skills

Operational mindset

Prioritization

Critical thinking

Communication

Relationship management

Data accuracy

Education

Bachelor’s degree in Human Resources

PHR or SHRM-CP preferred

Tools

ADP Workforce Now

Job description

Sr HR Operations Specialist

Position Overview:

Success and excellence at Benchmark mean not only executing but executing at a high level consistently. The Sr HR Operations Specialist plays a pivotal part in ensuring our execution of HR operations is at the highest level with the utmost customer service. This role ensures efficient, compliant, and scalable HR operations in a dynamic, multi-state environment. The Sr HR Operations Specialist is responsible for owning and performing HR-related duties in the following areas: staffing and onboarding, benefits, employee relations, performance management, and employee offboarding.

Ideal candidates for this position have a strong operational mindset with advanced critical thinking skills, proven relationship-management skills, and the ability to independently manage complex, high-volume workflows in a fast‑paced environment.

Essential Functions of the Role:

• Own and execute onboarding and offboarding processes, ensuring accuracy, compliance, and seamless employee experience.
• Maintain, interpret, and continuously improve HR SOP’s to ensure processes remain efficient, compliant, and scalable.
• Administer company benefits including health programs, life‑event changes, leave of absences, and accommodation requests.
• Communicate and administer human resource policies and procedures along with multi‑state employment laws.
• Respond to employee relations issues, conduct investigations, and partner with management on the best next steps.
• Coordinate Company unemployment responses.
• Partner with managers to create and update job descriptions through job analysis and researching market pricing.
• Serve as the subject matter expert on ADP, processing changes, running reports, and ensuring data integrity within the system.
• Remain current on evolving regulations and legal requirements to minimize legal risk and ensure compliance.
• Other duties as assigned.

Classification: Full Time, Exempt

Essential Knowledge/Skills/Abilities:

• Strong operational and process‑oriented mindset with the ability to own outcomes
• Proven ability to prioritize and multi‑task
• Advanced critical thinking skills
• Ability to solve problems and make sound decisions with incomplete information
• Effective written and verbal communication skills
• Ability to work across organizational boundaries
• Extensive organization skills
• Ability to navigate ambiguity and adapt to shifting priorities
• Proven relationship‑management skills
• Ability to take ownership of complex processes and drive resolution independently
• Working knowledge of HR best practices

Experience Requirements:

• Minimum of five (5) years of multi‑state HR experience required.
• Minimum of three (3) years of company benefit administration experience required.
• Experience with ADP Workforce Now required.
• Mortgage experience preferred.

Education / Licensing Requirements:

• Bachelor’s degree in human resources required; or any equivalent combination of education and experience.
• PHR or SHRM‑CP preferred.

Working Conditions:

• Fast‑paced environment.
• Requires normal vision (corrected) both close and distant.
• Requires normal hearing levels (corrected).
• Requires working at a desk to use a phone and computer for extended periods of time.
• Requires sitting, bending.
• Works effectively with frequent interruptions.
• Lifting requirements of 10 lbs. occasionally.
• Minimal travel <5%.
• Along with a great culture and competitive pay, full‑time employees are eligible to receive additional benefits:

• Medical, dental, and vision insurance
• Short‑term and long‑term disability
• 401(k) and Roth 401(k) plans and Company match
• Company‑provided life insurance
• 8 paid holidays
• Additional benefits