Sr. HR Manager, Ops Site HR, AMZL

Amazon; Miami (FL); On-site; USD 150,000 - 202,000; Full time

Job summary

Amazon.com Services LLC is seeking a Senior HR Manager to own the end-to-end employee experience across Amazon facilities in the Miami area. The role requires onsite leadership, balancing automation with human insight, and driving scalable PXT initiatives across sites and regions.

You will lead a high-performing HR team, partner with senior leaders, and elevate talent management, inclusion, and operational excellence using data and AI-powered analytics.

Qualifications

• Experience leading HR at scale across hourly, frontline and salaried populations.
• Bachelor's degree required; advanced degree preferred.
• 7+ years in HR leadership or equivalent leadership roles (operations, customer service, or distribution).
• Proficiency in HR data analysis with metrics-driven decisions.
• Experience with onboarding, benefits, investigations, training or talent management.

Responsibilities

• Lead HR strategy to improve attrition, attendance, and engagement across sites.
• Partner with business leaders on people-related decisions and leadership coaching.
• Collaborate with centers of excellence and shared services to drive performance and experiences.
• Use data-driven insights to align site priorities with organizational goals, including diversity and inclusion.

Skills

HR leadership

Data analysis

Coaching

Change management

Strategic partnerships

Education

Bachelor's degree

Master's Degree or MBA

Tools

HRIS

Job description

Job ID: 10430412 | Amazon.com Services LLC

In pursuit of being Earth's Best Employer, our global Human Resources teams, known as People eXperience and Technology (PXT), drive business success by fostering a safe, inclusive, and innovative culture. Through the combination of employee engagement and technology, PXT empowers Amazonians whose dedication and creativity consistently deliver exceptional customer experiences.
The Senior HR Manager is part of the AMZL senior leadership team, partnering with leaders at multiple levels to develop strategies, set goals, and deliver business results. You'll own the end-to-end employee experience at the site(s), championing a culture of safety, inclusion, and service. This role requires balancing automation with human insight—leveraging technology, AI, and real-time data to enhance decision‑making and support transformational initiatives. You'll lead a high‑performing HR team, implementing strategies across employee engagement, talent management, and organizational effectiveness. Success demands strategic thinking, attention to detail, and the ability to drive scalable solutions across sites and regions.
The Senior HR Manager is a strategic, high‑judgment leader responsible for delivering operational excellence and scalable PXT impact across the most complex sites. They translate enterprise people strategies into site execution, strengthen leadership capability, and drive systemic improvements in culture, performance, and risk.
You will be expected to work onsite at an Amazon facility, ensuring personal connection and hands‑on leadership where needed.

Key job responsibilities

• Own and create sustainable HR strategies that drive improvements in attrition, attendance, and engagement while setting clear vision for the HR team. Model, train, and coach behavioral expectations and hold operations and HR teams accountable for timely resolution of concerns and maintaining service excellence.
• Work closely with Business Leader(s) as a strategic partner on all people‑related decisions, providing leadership coaching and constructive feedback to enhance their capabilities while collaborating on strategies for equitable hiring, retention, development, and performance optimization to build strong, engaged teams.
• Establish effective partnerships with specialized HR functions, including centers of excellence and shared services (e.g., compensation, staffing, recruiting). Challenge status quo and leverage technology to drive improved performance and employee experiences, scaling solutions across the site, region and beyond.
• Collaborate with site and regional leadership teams to harmonize site‑specific priorities in alignment with broader organizational goals, with particular focus on diversity & inclusion, employee experience, and talent management initiatives. Use data‑driven insights to inform strategy and measure impact.
• Lead, champion, and ensure follow‑through on organizational and operational change initiatives. Remove barriers that impede change adoption, balance automation with human judgment, and respond resourcefully to new demands, priorities, challenges or obstacles. Demonstrate high judgment in decision‑making while maintaining strong risk management and compliance standards.
• Drive adoption and optimization of HR technology solutions to enhance efficiency, data accuracy, and employee experience. Lead the HR team in developing digital fluency, leveraging analytics for decision‑making, and utilizing AI to streamline processes while maintaining a human‑centered approach.

A day in the life

Your day will be a dynamic blend of strategic partnership and hands‑on people management. You'll navigate multiple priorities, from leadership development to employee engagement initiatives. Balancing immediate needs with long‑term objectives, you'll respond to time‑sensitive matters while driving strategic workforce planning. Using cutting‑edge AI‑powered analytics, you'll derive real‑time insights to tackle challenges in attrition, attendance, and engagement. You'll collaborate closely with business leaders, guiding them through critical decisions and change management processes. Your expertise will be crucial in analyzing key performance indicators and implementing data‑driven solutions. From the production floor to strategy meetings, you'll keep a pulse on workplace culture while steering organizational initiatives. You'll develop and empower your team to leverage innovative HR technologies, enhancing decision‑making and operational efficiencies. In this fast‑paced environment, you'll have numerous opportunities to innovate and create meaningful impact across your site(s) and broader organization.

Basic Qualifications

• Experience supporting hourly, front-line, and salaried employee populations
• Bachelor's degree
• 7+ years of human resources leadership or equivalent leadership experience (e.g., operations, customer service, retail, distribution, shipping/logistics, healthcare, hospitality, manufacturing)
• Proficiency in HR data analysis, including experience translating metrics into actionable workforce strategies and measurable business outcomes
• Experience supporting and/or leading employee-focused processes such as onboarding, benefits, investigations, training and/or talent management

Preferred Qualifications

• Master's Degree or MBA
• 5+ years of progressive HR leadership experience, including roles with expanding scope and responsibility
• Knowledge of employment law, employee relations, and compliance requirements
• Experience managing complex employee relations and organizational health initiatives
• Expertise in full-cycle talent management, including strategic workforce planning, talent acquisition, performance management, leadership development, succession planning, and organizational effectiveness
• Track record of building and developing high‑performing HR and/or Operations teams
• Experience leading successful HR initiatives in fast‑paced operational environments
• Strong interpersonal skills with demonstrated ability to influence, communicate effectively, and manage conflict
• Ability to advance technology initiatives, including AI integration and emerging tools, to drive operational excellence
• Experience partnering with, coaching, and guiding senior leaders as a strategic HR business partner
• Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Preferred Qualifications

• Master's Degree or MBA
• 5+ years of progressive HR leadership experience, including roles with expanding scope and responsibility
• Knowledge of employment law, employee relations, and compliance requirements
• Experience managing complex employee relations and organizational health initiatives
• Expertise in full-cycle talent management, including strategic workforce planning, talent acquisition, performance management, leadership development, succession planning, and organizational effectiveness
• Track record of building and developing high‑performing HR and/or Operations teams
• Experience leading successful HR initiatives in fast‑paced operational environments
• Strong interpersonal skills with demonstrated ability to influence, communicate effectively, and manage conflict
• Ability to advance technology initiatives, including AI integration and emerging tools, to drive operational excellence
• Experience partnering with, coaching, and guiding senior leaders as a strategic HR business partner
• Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

USA, FL, Miami - 149,600.00 - 202,400.00 USD annually

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.