Sr. HR Coordinator - Disctribution Center Ottawa IL

PetSmart; Ottawa (IL); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Pet-friendly environment

Paid Volunteer Opportunities

Job summary

PetSmart is seeking a Senior HR Coordinator to act as a tactical partner to the HR team and DC leadership, delivering support, insights, and solutions on core HR processes, data handling, and administrative tasks.

Based in an assigned DC, you will help onboard new hires, coordinate orientation, manage associate engagement activities, and contribute to a consistent, pro-associate culture across sites.

Qualifications

• High School diploma or equivalent required.
• 2+ years administrative or customer-facing experience.
• Strong interpersonal and written/verbal communication.
• HR-related experience a plus.

Responsibilities

• Support HR strategy and culture for the DC.
• Interact on the floor with associates and leaders to build trust.
• Handle associate inquiries, issues and resolution follow-ups.
• Perform administrative HR tasks including onboarding and time/attendance.
• Maintain HR data and provide basic insights to the DC HR team.
• Coordinate New Hire Orientation and other trainings.
• Support engagement activities and listening sessions.

Skills

Organizational skills

Communication skills

Cross-functional collaboration

Attention to detail

Problem solving

Education

High School diploma

Associate degree preferred

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

About the Team

Our Human Resources team defies all conventional expectations and is a business-connected solutions provider. The work we do directly aligns with the company’s core areas of focus, and we ensure that associates and leaders are ready to support those strategic objectives. Our HR team is comprised of different departments, including Talent Acquisition, HR business partners, Learning & Development, Compensation & Benefits, and Shared Services. We enable meaningful careers for all and build our Associate Workplace Experience!

About the Location

Onsite Position:

This position is considered to be Fully Onsite, work is to be done onsite at a PetSmart location (Phoenix Home Office, PetSmart stores, Merchandise Development Center, Distribution Centers or another PetSmart site).

About the Job

SUMMARY

The Senior HR Coordinator is a tactical partner to the HR team and operations leadership team within an assigned Distribution Center (DC) and provides support, insight and solutions on matters related to key HR processes, data, administrative tasks, associate support, engagement and culture. Partners appropriately with peers and others within the Distribution Center network to identify efficiencies, streamline processes and maintain consistency across the network.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Partners with the Manager, HR, to support the HR strategy and culture for the DC.
• Operates in a highly collaborative and cross-functional environment and provides support by being present on the floor of the DC, interacting with associates and leaders. Focus on relationship building with both hourly associates and leaders, fostering a pro-associate culture of trust, respect and teamwork.
• Conducts intake for associate inquiries, issues and concerns, leveraging problem solving and decision making skills to determine resolution, and escalating to HR Manager as appropriate. Ensures all issues are acknowledged promptly and follows up regularly, ensuring associates and leaders are informed about the resolution of their concerns.
• Leverages business acumen, acting as functional expert for all administrative HR functions for assigned DC and as needed in the DC network, including but not limited to processing time and attendance and recruiting, LOA support, setting up new hire onboarding, and related administrative functions.
• Responsible for keeping and maintaining database information, and by request, providing basic data insights and appropriate feedback to the DC HR team, supporting the HR strategy.
• Actively involved in DC Centers of Excellence (COE), providing impactful feedback, solutions and support.
• Supports DC change management and agility through consistent communication and feedback while on the floor with associates and leaders.
• Coordinates New Hire Orientation classes, including preparation for onboarding, conducting HR portion of orientation, and ensuring compliance and completion of all onboarding tasks and expectations. May conduct similar support for other training sessions, as well.
• Responsible for accurate reporting and scheduling of associate engagement activities that take place in the DC such as Listening Sessions and Belonging Council meetings.
• Supports and drives participation in company and DC programs and initiatives.

EDUCATION and/or EXPERIENCE

• High School diploma or equivalent required.
• 2+ years experience administrative or customer-facing experience required, or equivalent combination of education and experience.

TECHNICAL SKILLS

• Strong organizational and multitasking abilities.
• Strong interpersonal and communication skills, with the ability to work across cross-functional lines and at various levels.
• Ability to prioritize multiple, conflicting priorities with an initiative-taking approach and localized focus andstrong organizational skills, including attention to detail.
• Strong business acumen and technical skills, with proven, measurable results.
• Proficiency in using Microsoft software; Excel, Word, Powerpoint.

PHYSICAL DEMANDS and WORK ENVIRONMENT

The physical demands and work environment are characteristic of those found in a typical business office environment. Reasonable accommodations may be made for individuals with disabilities to perform essential functions.

Additional Job Considerations

• This role requires collaboration, teamwork, and face-to-face interaction with colleagues, leaders, and/or clients.
• Being in the office ensures access to leaders, cross-functional partners, and resources necessary to make timely decisions and drive results.
• On-site presence in accordance with our FlexSmart policy supports our culture of innovation, mentorship, and engagement, which is integral to our success in developing the best team.

* This is not intended to be an all-inclusive, exhaustive list of all essential job functions for this position. PetSmart retains the right to change or assign other required job duties to this position.

About the Culture

Our associates are the heart of Team PetSmart. Together, we’re building the best team in retail through our values-based culture, connection, and teamwork. Our goal is to create a culture where associates learn and grow together, thrive as effective teams and challenge each other to be the best they can be.

Our home office offers outstanding amenities in a fun and rewarding workplace including:

• Pet-friendly environment, bring your pets to work and enjoy the on-site dog park!
• Paid Volunteer Opportunities to spend time doing good for causes close to heart

PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics.