Director, Supply Chain Engineering & Innovation

PetSmart Store Support Group, Inc.; Phoenix (AZ); Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

Pet-friendly environment

On-Site Events & Adoptions

Top Dog gym

Sit & Stay Café

Lil Paws NAEYC-accredited childcare

Paid Volunteer Opportunities

Job summary

PetSmart Store Support Group, Inc. is seeking a Director of Supply Chain Engineering at our Phoenix Home Office. This role involves leading the strategy and execution of engineering initiatives to enhance productivity and service across our distribution network.

The ideal candidate should have over 10 years of experience in supply chain or industrial engineering, and a Bachelor's degree in a relevant field. In this role, you will work closely with various departments to deliver innovative solutions and improve operational excellence.

We offer a collaborative and flexible work environment, with on-site amenities supporting employee well-being and engagement.

Qualifications

• 10+ years of progressive leadership experience in Supply Chain or Industrial Engineering.
• 5+ years leading engineering teams and enterprise operational initiatives.
• Professional certifications in Engineering, Supply Chain, Lean, or Project Management are preferred.

Responsibilities

• Lead strategy and execution for Supply Chain Engineering across distribution networks.
• Develop network design and facility planning to improve performance.
• Serve as engineering advisor to Supply Chain leadership.

Skills

Industrial Engineering

Network Optimization

Capacity Planning

Automation

Executive Communication

Education

Bachelor's degree in Engineering, Supply Chain, or related field

Master's degree

Tools

WMS, LMS, TMS, ERP

Analytics and business intelligence platforms

Job description

About the Team

The Supply Chain team focuses on keeping things moving across all aspects of our business. They make an impact by ensuring our products get from the vendors to the DCs to the stores in the most efficient and timely way. Their goal is to improve each step within the process, so we have the right product at the right place at the right time for our pet parents.

About the Location

Collaborative Work Environment:
At PetSmart, teamwork and connection are core to how we thrive. This role is based at our Phoenix Home Office, with an expectation of working a minimum of four days in the office each week. In a standard work week, associates may work up to one remote “flex day” (with leader approval). Our hybrid approach is designed to foster strong collaboration while also supporting flexibility and individual success.

About the Job

Director, Supply Chain Engineering

SUMMARY

The Director, Supply Chain Engineering leads the strategy and execution of Industrial Engineering, Network Optimization, Capacity Planning, Automation, and Engineering Governance across PetSmart's distribution network. This leader develops engineering strategies that improve productivity, scalability, service, and cost performance while supporting long-term business growth. Working closely with Operations, Transportation, Supply Chain Systems, Finance, and IT, the Director delivers innovative engineering solutions that strengthen network performance and operational excellence.

ESSENTIAL DUTIES & RESPONSIBILITIES

Engineering Leadership

• Develop and execute the Supply Chain Engineering strategy supporting network growth and operational excellence.
• Lead Industrial Engineering, Network Optimization, Capacity Planning, Automation, and Facility Design functions.
• Establish engineering standards, governance, and best practices that improve consistency, productivity, and scalability.
• Build and develop a high-performing engineering organization through coaching, succession planning, and continuous improvement.

Network Optimization & Capacity Planning

• Lead network design, facility planning, and optimization initiatives that improve throughput, capacity, service levels, and cost performance.
• Develop long-range capacity strategies based on business growth, labor requirements, and operational constraints.
• Support facility startups, expansions, and network redesign initiatives.

Automation & Operational Excellence

• Lead warehouse automation and material handling strategies that improve productivity, safety, and scalability.
• Partner with Supply Chain Systems and IT to successfully implement engineering and automation solutions.
• Sponsor continuous improvement initiatives focused on labor productivity, operational efficiency, and service performance.

Analytics & Capital Planning

• Establish engineering KPIs, scorecards, and analytics that support strategic planning and operational decision-making.
• Develop business cases for automation, facility investments, and network improvements.
• Manage engineering capital priorities in partnership with Finance and business leaders.

Cross-Functional Leadership

• Serve as the engineering advisor to Supply Chain leadership on network strategy, automation, facility design, and operational performance.
• Partner closely with Distribution Operations, Transportation, Inventory Management, Finance, Merchandising, Supply Chain Systems, and IT to align engineering priorities with enterprise objectives.
• Present recommendations, investment opportunities, and engineering insights to executive leadership.

QUALIFICATIONS

• Bachelor's degree in Engineering, Supply Chain, Operations, Logistics, Business, or related field required; Master's preferred.
• 10+ years of progressive leadership experience in Supply Chain or Industrial Engineering.
• 5+ years leading engineering teams and enterprise operational initiatives.
• Experience supporting large-scale distribution networks, automation, facility design, network optimization, and capacity planning.
• Proven executive communication, financial acumen, stakeholder management, and change leadership skills.
• Professional certifications in Engineering, Supply Chain, Lean, Six Sigma, or Project Management are preferred.

TECHNICAL SKILLS

• Industrial Engineering, network optimization, capacity planning, and facility design
• Warehouse automation, material handling systems, and emerging warehouse technologies
• WMS, LMS, TMS, ERP, and business intelligence platforms
• Analytics, simulation modeling, forecasting, and engineering performance metrics
• Financial analysis, capital planning, and business case development

TRAVEL

Up to 25% travel.

Additional Job Considerations

• This role requires collaboration, teamwork, and face-to-face interaction with colleagues, leaders, and/or clients.
• Being in the office ensures access to leaders, cross-functional partners, and resources necessary to make timely decisions and strenthen results.
• On-site presence in accordance with our FlexSmart policy supports our culture of innovation, mentorship, and engagement, which is integral to our success in developing the best team.

* This is not intended to be an all-inclusive, exhaustive list of all essential job functions for this position. PetSmart retains the right to change or assign other required job duties to this position.

About the Culture

At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating meaningful experiences for pets and their families, and we empower our teams with the tools, resources, and opportunities to grow and succeed.

We’re more than a workplace, we’re Team PetSmart. Together, we grow, collaborate, and challenge ourselves to be the best in all we do. Our culture is built on belonging and shared purpose, where every voice and experience matters. Guided by our values, we strive to do what’s right, lead responsibly, and bring our passion for pets to life every day. Not sure if you meet 100% of the position requirements and whether you should apply? We’d still like to hear from you and encourage you to apply with us! You might be the right fit for this role or another opportunity across Team PetSmart.

Our home office offers outstanding amenities in a fun and rewarding workplace including:

• Pet-friendly environment, bring your pets to work and enjoy the on-site dog park!
• On-Site Events & Adoptions, enjoy community-building opportunities, including pet adoption days, seasonal celebrations, family events, art events, & holiday festivals
• “Top Dog” gymwith equipment, fitness classes, massage therapists, personal trainers, and wellness spaces
• “Sit & Stay” Café serving fresh breakfast and lunch options, snacks, & more
• “Lil Paws” NAEYC-accredited onsite childcare facility providing high-quality early education
• Paid Volunteer Opportunitiesto spend time doing good for causes close to heart
• Print Center and Business Services, Dry Cleaning, Mother's Rooms, Sustainable Infrastructure & more

PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics.