Sr. Help Desk Support Technician

OSI Systems, Inc.; Hawthorne (CA); On-site; USD 50,000 - 52,000; Full time

Benefits offered by this job

Health plans

401(k) retirement plan

Health savings account

Disability insurance

Life insurance

AD&D insurance

Leave of absence programs

Voluntary benefits

Job summary

OSI Systems, Inc. is seeking an experienced IT Support professional to configure, deploy, troubleshoot, and support end-user computing across desktop, laptops, and peripherals at the Hawthorne, CA site.

The role covers hardware and software in a Windows environment and requires strong teamwork and customer-service orientation. You will work on imaging, deployments, system upgrades, and provide IT solutions to meet business objectives while upholding the company values and ethics.

Qualifications

• 5+ years of combined help desk, desktop, network and systems/server support experience.
• Ability to work in a team environment and collaborate.
• Excellent interpersonal and communication skills.
• Attention to detail, time management, organized, and able to multi-task under pressure.

Responsibilities

• Configure, maintain and provide computer support to all users.
• Provide support for applications and hardware on end-user computers.
• Monitor trouble ticket system and respond to reports within goals.
• Imaging, data wiping, asset control, and detailed ticket documentation.
• New hire deployments and PC refresh deployments.
• Perform system upgrades and hardware upgrades as required.
• Assist other IT divisions with troubleshooting, support, and maintenance of on-premise IT services.

Skills

Team collaboration

Interpersonal skills

Written and verbal communication

Self-motivation

Education

Associate's degree in IT or related technology

Bachelor's degree preferred

Tools

Windows 11

Active Directory

Azure AD

Microsoft Office Suite

Job description

Overview

OSI Systems and its subsidiaries is a vertically integrated provider of specialized electronic systems and for components that meet the critical needs in the homeland security, healthcare, defense, and aerospace industries. As a global company, we are dedicated to developing solutions for our customers and the people they serve to lead the way to a safer and healthier world.

Responsibilities

• Configure, maintain and provide computer support to all users to ensure they have the ability to work at all times.
• Provide support for all applications running on end-user computers and all hardware associated with the applications.
• Monitor trouble tickets system and respond to all trouble reports within established goals.
• Imaging, data wiping, asset control, and detailed ticket documentation.
• New hire deployments.
• PC refresh deployment.
• Help develop IT solutions to meet the business objective.
• Perform system upgrades and migrations.
• Perform hardware upgrades (memory installs, hard drive upgrades) as required.
• Assist other IT divisions with troubleshooting, support, and maintenance of on-premise IT services, servers, and specialized hardware.
• Work individually or with a team on new and existing equipment, hardware, and software upgrades.
• Work individually or with a team on new and existing equipment, hardware, and software upgrades.
• Provide solutions to meet client needs.
• Maintain Help Desk tracking software with up-to-date information on ticket progress.
• Contribute to operational documentation as required.
• Provide overview of hardware and software to users.
• Maintain, troubleshoot, and provide technical support for the end user community in a Windows Active Directory environment.
• Uphold the company’s core values of Integrity, Innovation, Accountability, and Teamwork.
• Demonstrate behavior consistent with the company’s Code of Ethics and Conduct.
• It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem.
• Duties may be modified or assigned at any time to meet the needs of the business.

Qualifications

• Associate's degree in Information Technology or a related technology degree required; Bachelor's degree desired.
• 5+ years combined help desk, desktop, network, and systems/server support experience required.
• Must be able to work in a team environment and collaborate.
• Excellent interpersonal skills required.
• Proficiency in Windows 11, Microsoft Office Suite, Active Directory, Azure AD troubleshooting skills required.
• Must have attention to detail, time management skills, be organized, and the ability to multi-task under pressure.
• Excellent written and oral communication skills are essential.
• Must be highly motivated, with a positive, can-do attitude.
• Excellent customer interaction skills are required.
• Ability to be a self-starter and finisher, capable of working with minimum supervision required.
• Must be able to lift desktops, laptops, monitors, printers and other IT related equipment weighing up to 25 lbs.
• Must be able to travel domestically on an as needed basis. Currently estimated at 10% -15% of the time.

Please review our benefits here: Life at OSI

Pay & Benefits

Pay may range from $36.00 to $38.00 hourly

The pay range above represents annual base salary only. Final compensation will be determined based on factors such as your job level, geographic location, date of hire, experience, job-related knowledge and skills, and education in conjunction with market and business considerations.

• Base salary is one component of your total rewards package. You may be eligible for long-term incentives, potential discretionary bonuses, and the ability to purchase company stock at a discounted rate through the Employee Stock Purchase Program (ESPP).
• OSI also offers comprehensive benefits including various options for health plans, access to 401(k) retirement plan, health savings account, disability insurance, life insurance, AD&D insurance, leave of absence programs and an array of voluntary benefits.
• In addition, paid time off is offered to be used for vacation, holidays, bereavement, and jury duty.
• Full-Time salaried employees are entitled to flexible time-off.

Equal Opportunity Employer - Disability and Veterans

Know Your Rights

https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

Poster Link

https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

About OSI

OSI Systems, Inc. has three operating divisions: (a) Security, providing security and inspection systems, turnkey security screening solutions and related services; (b) Healthcare, providing patient monitoring, diagnostic cardiology and anesthesia systems; and (c) Optoelectronics and Manufacturing, providing specialized electronic components and electronic manufacturing services for original equipment manufacturers with applications in the defense, aerospace, medical and industrial markets, among others.