Sr Help Desk Specialist / Installer

Sev1Tech LLC; Yorktown (VA); On-site; USD 65,000 - 85,000; Full time

Job summary

Sev1Tech LLC is seeking a Senior Help Desk Specialist to support the Naval Supply Systems Command (NAVSUP) Ordnance Information System (OIS). The role involves providing Tier II support to users and requires DOD Secret clearance.

This position is based in Yorktown, VA, with up to 30% travel for installations. Ideal candidates will have 5+ years of experience in IT support, a positive customer service attitude, and related military experience is preferred.

Qualifications

• 5+ years of experience in a related role in information systems.
• Certification in IAT II: Security+ required.
• DOD Secret level clearance needed.

Responsibilities

• Provide Tier II support and assist with Tier III support.
• Resolve issues with OIS hardware and software.
• Coordinate OIS reconciliations and resolve Out of Balances.

Skills

Troubleshooting

Customer service attitude

General knowledge of PC operating systems

Help desk management

Communication skills

Education

BA/BS in Computer Science or related field

Tools

Security+ certification

Experience with Navy IT systems

Job description

Entarian is looking for a Senior Help Desk Specialist / Ashore/Afloat Installer for the Naval Supply Systems Command (NAVSUP) Ordnance Information System (OIS) to provide technical expertise on a mission‑critical program whose purpose is to develop, modernize, enhance, operate, and maintain services for OIS mission critical systems.

This role works with NAVSUP OIS Customer Fleet Support Center/OIS Retail Partial Connectivity and Alteration Install Team (AIT) as well as the Customer Support Center (CSC) to provide Tier II support to OIS end users across the fleet. The position is based at a site in Yorktown, VA, and will require up to 30% travel (CONUS/OCONUS) for on‑site installations and fleet support.

Primary Responsibilities

• Provide Tier II and potentially assist with Tier III support as well as provide on‑site assistance visits for the purposes of preventative maintenance and checkups on the Ordnance Information System CONUS/OCONUS.
• Work directly with site personnel to resolve problems concerning the use of the OIS hardware, software, and applications (including application support, corrective actions, access, and procedural support), engaging other functional teams as required to provide solutions to problems.
• Provide support in OIS application analysis, design, and testing and coordinate with OIS teams on ordnance directive updates to determine impacts, if any.
• Coordinate OIS reconciliations and resolve Out of Balances.
• As part of the CSC, respond to help desk tickets across OIS, including access requests, Navy 311, application issues, etc.
• As part of the AIT, perform shipboard installations/updates through completion of Ship Maintenance (SHIPMAIN) processes. Responsibilities include, but are not limited to, the active measurement of OIS performance indices, identifying issues and taking corrective action to resolve.
• Verify functional operation of OIS Retail Partial Connect in accordance with current System Operational Verification Test (SOVT).
• Perform deploy/install OIS Retail Partial Connectivity Installation tasks/services to approved sites, including Consolidated Afloat Networks and Enterprise Services (CANES), Integrated Shipboard Network System (ISNS) OIS ship installs/re‑install where new hardware is being installed, and the Marine Corps tactical network. This includes, but is not limited to:
  • Installation pre‑planning and communication with install points of contact.
  • Follow all approved Navy procedures (including Technical Specification TS9090-310G Change 1) and perform tasks for ship installation approval, including SHIPMAIN process, Regional Maintenance and Modernization Coordination Office (RMMCO) process, Navy Data Environment (NDE) process, etc.
  • Follow the OIS installation guides and checklists.
  • Communicate with Ship Personnel and other appropriate points of contact.
  • Acquire, set up, and configure hardware/software and perform software debugging, as necessary.
  • Ship appropriate hardware/software.
  • Test hardware/software.
  • Train shipboard IT staff and support external application training.
• Other duties as needed.

Minimum Qualifications

• Must have DOD Secret level clearance to start; U.S. Citizen required only for Federal Clearance Requirement.
• Certification requirement: Directive 8570.1/8140 - IAT II: Security+.
• BA/BS (Computer Science, Information Systems, Engineering, Business, or other) or equivalent years’ experience and 5+ years of prior relevant experience.
• General experience includes information systems development and other work in the client/server field, or related fields.
• Demonstrated ability to communicate orally and in writing and a positive customer service attitude.
• Troubleshooting – determining causes of operating errors and identifying solutions to fix the errors.
• Comprehensive knowledge of PC operating systems, as well as networking and mail standards and supervision of help desk employees.
• Experience in help desk management in a multi‑server environment.
• Experience developing SOPs, checklists, and guides for end users.
• Prior Military, preferably Navy, experience is a plus.
• Must be a self‑starter, strong leader, and able to work independently with little supervision.

Desired Qualifications

• Knowledgeable of Navy Ordnance Information Systems.
• Experience working on Navy Ashore/Afloat systems such as CANES, ISNS, COMPOSE, etc.
• Afloat Navy IT / System Administration experience.
• Desired certifications: AWS Certified Cloud Practitioner or similar equivalent Cloud environment certification Cloud Architect, DevOps or SysOps Associate or Professional Certification.
• Desired certifications: CompTIA Server+ certification or Windows Server 2008 (or newer) or Solaris 7 (or newer).

About Us

Formed through the strategic union of Sev1Tech and ERT, Entarian is a premier provider of mission‑critical engineering and technology solutions. Founded on a legacy of excellence dating back to 1993, Entarian is a product of an evolved and fully diversified engineering and federal technology leader. From deep space to defense and civilian missions, Entarian delivers secure, mission‑aligned digital solutions that drive national resilience and operational effectiveness. We don't just support modernization; we define it.

Entarian is an Equal Opportunity and Affiliation Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.