Senior Global Key Account Manager

Apply now!; Ontario (CA); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k)

Paid Time Off

Flexible Spending Accounts

Employee Assistance Program

Tuition reimbursement

Job summary

Arvato is seeking a Senior Global Key Account Manager to nurture high-end clients and ensure delivery across multiple lines within established service levels.

You will oversee day‑to‑day operations, support the team, coordinate with global colleagues, and lead strategic changes for client programs.

Travel approximately 20% is required to support relationships, monitor P&L, invoicing, reporting, and continuous improvements in warehousing and 3PL environments.

Qualifications

• Bachelor’s degree or higher.
• At least 5 years managerial experience within account or service delivery teams.
• At least 5 years experience in Warehousing, Distribution or 3PL environment.
• At least 5 years managing teams.
• Open to travel globally (20%).

Responsibilities

• Identify emerging issues and drive solutions to resolution.
• Keep team updated on program changes and updates.
• Monitor service levels across all business lines.
• Oversee change requests and implement new projects.
• Coordinate with global teams for service delivery improvements.
• Ensure invoicing and client reporting are completed accurately.
• Manage P&L and budgeting for the account.
• Lead a local team of 9-12 members.

Skills

Global account management

P&L ownership

Client relationship management

Team leadership

Education

Bachelor's degree or higher

Tools

ERP / WMS systems

Data reporting tools

Job description

Arvato is seeking a Senior Global Key Account Manager to nurture our high-end clientele to ensure all business processes across multiple lines are processed and addressed within established service levels; oversee the day‑to‑day business and support appropriate team for execution; participate and administration of special projects with client and internal organization; follow established (ISO) processes; manage inquiries, issues and improvements for supported programs and areas of focus; work with clients and Arvato owned tools and websites; answer customer inquiries about order status scenarios and troubleshooting technical issues.

YOUR TASKS

• Identify emerging issues and trending problems for solution and drive solution to resolution.
• Keep abreast of program changes and informational updates and be responsible for updating team members on all changes.
• Monitor status and volumes for all business lines to ensure all service levels are met as established by the company and client.
• Manage the implementation of change requests to run business as area of focus.
• Responsible for coordination of new projects or change requests.
• Coordinates with global teams for supporting all service delivery aspects of businesses, including best practice sharing and adoption of improvements developed by other teams.
• Complywith company set procedures; supports account’s specific programs.
• Responsible for developing and streamlining procedures across areas of focus
• Responsible for execution of all client reporting and invoicing, with assistance from reporting contacts as needed.
• Monitor and follow-up with clients as needed on payments.
• Manage P&L of businesses including financial reviews, cost management, budgeting and forecasting.
• Lead a local team of 9-12 team members.

Qualifications

• Bachelor’s degree or higher
• At least 5 years managerial experience within account or service delivery teams
• At least 5 years experience in Warehousing, Distribution or 3PL environment
• At least 5 years managing teams
• Open to travel globally (20%)

Additional Information

• Medical, Dental, Vision, Life Insurance, and Disability Pay.
• 401(k) with company matching up to 6%.
• Paid Time Off, including paid holidays.
• Flexible Spending Accounts.
• Voluntary benefits such as legal and financial assistance, pet insurance, and more.
• Employee Assistance Program.
• Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.

Disclosure requirements pertaining to the collection of your personal data:

Responsible for processing the information provided in your application is the company specified in the job advertisement, with its registered office as indicated. The company processes your data for the purpose of establishing an employment relationship on the basis of Art. 6 (1) b GDPR / Section 26 (1) sentence 1 BDSG.

The retention period for your data is determined by the statutory time limits applicable in the respective country, beginning upon completion of the recruitment process. You can find these here .

You can contact the company’s Data Protection Officer at the above-mentioned postal address.

Further information on data protection and your rights can be found here .

We strive to be an equitable and inclusive workplace for our employees and value their diverse perspectives, which contribute to the diversity of our company. Therefore, we welcome applications from people who enrich our company with their identity, background and personal experience.