Sr General Manager - Atlanta Metro

Sunrise Senior Living; Atlanta (GA); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player in senior living seeks a Senior General Manager to lead operations across multiple communities. This role is pivotal in fostering a culture of excellence, ensuring high-quality care, and maximizing profitability through strategic leadership. You will attract and develop top talent, manage financial performance, and oversee compliance with regulations. Join a passionate team dedicated to enhancing the lives of residents in a supportive and engaging environment. If you thrive in a dynamic setting and are committed to making a difference, this opportunity is for you.

Qualifications

• 5+ years of management or operational leadership experience, preferably in healthcare.
• Strong skills in hiring, coaching, and performance management.

Responsibilities

• Attract, hire, and develop top talent for the community.
• Manage P&L, develop marketing strategies, and oversee quality assurance.

Skills

Management Experience

Leadership Skills

Analytical Skills

Communication Skills

Organizational Skills

Decision-Making Skills

Education

College Degree

Tools

Microsoft Office

Sunrise Applications

Job description

COMMUNITY NAME

Atlanta Metro Area

JOB OVERVIEW

"Sunrise is the best place that I've ever worked, simply because of the people. We provide quality care in an environment that feels like home. Our focus is doing what’s right for the resident. For me, that’s a big breath of fresh air." - Sunrise Leader

The Senior General Manager is responsible for all aspects of the business for their home community and up to 3 additional buildings. This includes providing leadership, development, execution, business management, and strategy, focusing on strategic priorities such as:

1. Attracting, retaining, and developing top talent.
2. Providing innovative, outstanding, and consistent care & services.
3. Maximizing profitability through revenue generation and expense control.
4. Retaining and enhancing the Sunrise culture.

Responsibilities include hiring, onboarding, and developing Executive Directors and key coordinators; conducting site visits; providing sales leadership and coaching; executing strategic sales pricing; and championing the Sunrise Mission.

RESPONSIBILITIES & QUALIFICATIONS

Responsibilities: Supporting our Mission, Principles of Service, and Core Values is fundamental. The role involves:

Essential Duties: People

• Attract, hire, retain, and develop top talent.
• Hire, onboard, and develop Executive Directors and key Coordinators; participate in the EDIT Program.
• Build and lead high-performing teams.
• Understand daily community operations.
• Demonstrate leadership aligned with Sunrise’s values and principles.
• Manage difficult issues proactively and make bold decisions.
• Follow up on customer issues and resolve them promptly.
• Facilitate annual and quarterly meetings with community teams.
• Build relationships with residents, families, team members, and referral sources.

Essential Duties: Product

• Understand Sunrise products and services, including features and benefits.
• Stay informed on state/provincial laws and regulations.
• Oversee quality assurance and conduct site reviews and reviews.

Essential Duties: Profit

• Manage P&L, including pricing, financial reports, census, and expenses.
• Use business intelligence tools for decision-making.
• Develop marketing strategies and review marketing plans.
• Lead external business development strategies.
• Set pricing strategies and monitor financial reports.
• Apply budgeting and capital expenditure policies.
• Leverage multiple revenue sources beyond occupancy.
• Understand market competition and internal costs.
• Process expenses and budgets timely.

Essential Duties: Training, Leadership, and Team Member Development

• Develop team members’ skills and confidence for greater responsibilities.
• Participate in Sunrise University training programs.
• Ensure compliance with training and orientation programs.
• Develop annual training calendars and manage the EDIT program.
• Ensure regulatory compliance.
• Achieve engagement goals and lead improvement plans.
• Conduct performance appraisals and hold team accountable.
• Stay updated on professional developments.
• Maintain compliance with required training to meet Sunrise standards.

Experience and Qualifications

Candidates should have:

• A college degree (preferred), management experience, or as required by state regulations.
• Five (5) years of management or operational leadership experience; healthcare experience preferred.
• Supervisory experience including hiring, coaching, and performance management.
• Strong analytical, communication, organizational, and decision-making skills.
• Proficiency in Microsoft Office and Sunrise applications.
• Ability to travel within the geographic area.
• Flexibility to work weekends, evenings, and peak hours.