Airline General Manager in Atlanta, GA (ATL)

Hallmark Aviation Services; Atlanta (GA); On-site; USD 80,000 - 120,000; Full time

Job summary

A leading company in the aviation industry is seeking a General Manager in Atlanta, GA. The role involves overseeing operations, managing staff, and ensuring compliance with company policies. Candidates should have extensive experience in passenger handling and strong leadership skills. This position offers opportunities for professional growth and a dynamic work environment.

Benefits

Health benefits

Voluntary dental and vision plans

401(k) matching

Qualifications

• Minimum 10 years of passenger handling or airline experience in airport operations.
• At least 3 years in management.

Responsibilities

• Lead and manage the administrative office for Hallmark Aviation Services.
• Ensure compliance with company policies and standards.
• Identify and resolve service issues.

Skills

Leadership

Communication

Relationship-building

Critical thinking

Education

High School Diploma or G.E.D.

Tools

MS Office

Job description

Airline General Manager in Atlanta, GA (ATL)

Tracking Code: ATLMAY07

Job Title: General Manager (ATL)

Department: Airport Passenger Handling / Above the Wing Operations

Reports To: Sr. Vice President / President

FLSA Status: Exempt

SUMMARY

Leads, directs, and coordinates all activities involved with Hallmark’s operational and administrative functions for Hallmark Aviation Services in Atlanta, GA.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Administration:

• Lead and manage the administrative office for Hallmark Aviation Services at ATL Airport, overseeing personnel files, recruitment, uniform supply and storage, training efforts, and all general HR functions.
• Coordinate with all departments at Hallmark head office to ensure internal and external customer needs are met (Payroll, Operations, Training, Human Resources, Quality Assurance, Marketing).

Profitability:

• Ensure each business unit operates within budget and contracted labor hours, with proper billing of hours and re-chargeable hours.
• Strictly control costs and adhere to budgets.
• Review operational records against projected budgets to determine future profitability.
• Ensure the execution of contracts between clients and Hallmark Aviation Services is efficient and profitable.
• Analyze marketing potential of existing accounts and recommend additional services.

Operations:

• Ensure compliance with company policies, procedures, and standards, including safekeeping of funds and property, personnel, and grievance practices.
• Provide effective leadership to guide and assist Business Managers.
• Identify and develop future leaders for supervisory and management roles.
• Interface with MCO airport authorities.
• Maintain efficient staffing levels at all account locations.

Service:

• Identify and resolve service issues, including on-time performance, staffing, and recruiting schedules.
• Audit Quality Assurance quarterly; develop action plans, and present progress reports to customer station managers.
• Ensure all accounts meet Key Performance Targets.

Safety:

Review all safety aspects, including new procedures and training, and ensure compliance with FAA/TSA mandated safety and security policies.

Customer Relations:

• Establish and maintain strong relationships with HAS customer operational management.
• Regularly meet with Business and Station Managers to review operational and administrative objectives.

Corporate Culture:

• Oversee staff morale and engagement.
• Maintain continuous communication with HAS airline managers and staff.
• Conduct quarterly Town Hall meetings for each business unit.
• Encourage celebrations of small wins and activities fostering camaraderie.
• Build and promote strong leadership within the management team.

QUALIFICATIONS

• Excellent leadership skills.
• Flexible availability, including weekends, holidays, and overtime.
• Ability to work nights and weekends as required.
• Strong relationship-building skills with airline station managers.
• Excellent communication and presentation skills (oral and written).
• Minimum 10 years of passenger handling or airline experience in airport operations, with at least 3 years in management.
• Energetic, motivated, enthusiastic, self-starter with integrity.
• Proficiency in MS Office, including Excel and PowerPoint.
• Ability to manage multiple tasks under pressure with minimal supervision.
• Organized, creative, resourceful, with an entrepreneurial mindset.
• Fluent in English, both written and oral; culturally aware.
• Strong critical thinking and analytical skills, with basic statistical and mathematical knowledge.

Required Skills

Basic Requirements:

• At least 18 years old with a High School Diploma or G.E.D.
• Proficient in English; knowledge of additional languages a plus.
• Basic Math Skills: addition, subtraction, multiplication, division.
• Computer literate.
• Able to stand, bend, squat, reach, grasp, and lift items up to 70-100 lbs.
• Ability to read and comprehend reference materials, instructions, policies, and procedures.

Essential Requirements:

• Valid US work authorization.
• Professional demeanor and presentation.
• Flexible schedule and availability.
• Background check, fingerprinting, and drug screening required.

Job Details

Location: Atlanta, Georgia, United States

Position Type: Full-Time/Regular

Training: To be determined

Shift: Open availability required

Salary/Benefits: Salary to be discussed. Health benefits, voluntary dental and vision plans, 401(k) matching.