Sr. General Manager

Pins Mechanical Co; Columbus (OH); On-site; USD 95,000 - 125,000; Full time

Job summary

Pins Mechanical Co in Columbus, OH seeks a Senior General Manager (Multi-Unit) to lead day-to-day operations across two locations, ensuring an elevated member experience while driving strong financial performance. This hands-on leader floats between venues, coaching managers and enforcing brand standards to drive execution.

The role reports to the VP of Operations and partners with field teams and home office, focusing on accountability, development, and strategic initiatives across all sites.

Qualifications

• 3+ years of multi-unit or senior-level hospitality management experience.
• Proven track record of driving financial performance and operational excellence.
• Strong leadership presence with the ability to coach and develop teams.
• High attention to detail with strong organizational and execution skills.
• Ability to thrive in a fast-paced, high-energy environment.
• Experience with POS, labor systems, and inventory management tools (Toast, CrunchTime, etc. preferred).

Responsibilities

• Oversee operations across two No Soliciting locations (Columbus and Westerville), maintaining consistent execution of brand standards.
• Float between locations based on business needs, peak periods, and operational priorities.
• Ensure alignment in service model, member experience, and daily execution.
• Act as the operational bridge between field teams and home office.
• Own and drive key performance metrics across all locations, including revenue growth, labor management, and COGS.
• Analyze weekly and monthly business trends and implement action plans.
• Lead, coach, and develop General Managers and leadership teams across all locations.
• Establish a culture of accountability, ownership, and continuous improvement.

Skills

Mult-unit hospitality mgmt

Leadership

Operational excellence

Financial performance

Fast-paced environment

POS systems

Tools

Toast

CrunchTime

Job description

The Senior General Manager (Multi-Unit) is responsible for leading day-to-day operations across multiple No Soliciting locations, ensuring a consistent, elevated member experience while driving strong financial performance. This role acts as a floating operational leader partnering closely with in-venue managers, coaching teams, and holding each location accountable to brand standards, service execution, and business results.

This is a hands-on leadership role that requires visibility in the venues, strong operational instincts, and the ability to lead teams through accountability, development, and execution.This position reports directly to the VP of Operations.

RESPONSIBILITIES:

Multi-Unit Operational Leadership

• Oversee operations across two No Soliciting locations (Columbus and Westerville), maintaining consistent execution of brand standards
• Float between locations based on business needs, peak periods, and operational priorities
• Ensure alignment in service model, member experience, and daily execution
• Act as the operational bridge between field teams and home office

Business & Financial Performance

• Own and drive key performance metrics across all locations, including:
• Revenue growth
• Labor management and efficiency
• Cost of goods (COGS)
• Inventory accuracy and controls
• Analyze weekly and monthly business trends and implement action plans
• Hold General Managers accountable to financial targets and operational standards
• Partner with leadership to identify opportunities for growth and efficiency
• Lead, coach, and develop General Managers and leadership teams across all locations
• Establish a culture of accountability, ownership, and continuous improvement
• Support hiring, onboarding, and performance management of key roles
• Conduct regular in-venue coaching, touchbases, and performance reviews

Member Experience & Service Standards

• Ensure a high-touch, personalized member experience across all locations
• Maintain and evolve service standards in alignment with brand expectations
• Address and resolve elevated guest or member concerns with professionalism and urgency
• Monitor guest feedback (Chatmeter, direct feedback, etc.) and drive improvements

Operational Excellence & Compliance

• Ensure all locations meet operational, safety, and compliance standards
• Maintain consistency in SOP execution, cleanliness, and facility standards
• Oversee inventory systems, ordering processes, and operational tools
• Lead execution of company initiatives, rollouts, and process improvements

Events & Revenue Activation

• Partner with events teams to drive event sales and execution quality
• Ensure alignment between operations and events to deliver seamless experiences
• Monitor event performance, staffing, and profitability

Qualifications

• 3+ years of multi-unit or senior-level hospitality management experience
• Proven track record of driving financial performance and operational excellence
• Strong leadership presence with the ability to coach and develop teams
• High attention to detail with strong organizational and execution skills
• Ability to thrive in a fast-paced, high-energy environment
• Experience with POS, labor systems, and inventory management tools (Toast, CrunchTime, etc. preferred)

Success Profile

• Leads from the floor, not from a desk
• Holds standards without losing the culture
• Balances hospitality with business performance
• Creates alignment across multiple teams and locations
• Moves quickly, communicates clearly, and executes consistently

119 E Chestnut St, Columbus, OH 43215, USA