Sr Franchise Business Consultant

Authority Brands; Charlotte (NC); Sur place; USD 90 000 - 120 000; Plein temps

Résumé du poste

Authority Brands in the United States seeks a Senior Franchise Business Consultant to be the primary liaison between franchisor and franchisee. You will coach franchisees, monitor territory performance, and drive profitability using our Systems of Business.

This role emphasizes trusted advisory, data-driven insights, and proactive problem-solving across brands and territories. You will engage with franchise partners through regular meetings, provide strategic guidance for culture and operations,

Qualifications

• Bachelor’s degree is required or equivalent experience.
• 5–7+ years as a consultant, advisor, coach, or running a services-based business or franchise.
• Strong in operational efficiencies, KPI tracking, and data analysis.
• Ability to interpret P&L statements and assess impact of initiatives on results.
• Experience partnering cross-functionally to meet customer needs.
• Excellent computer skills and proficiency with Microsoft Office programs.
• Clear verbal and written communication; travel up to 75%.

Responsabilités

• Serve as business consultant and coach to influence growth and profitability.
• Maintain regular virtual and onsite touchpoints to understand operations.
• Leverage Authority Brand tools and support systems to maximize performance.
• Be the trusted advisor franchisees seek in good times and challenges.
• Prioritize FSC requests and connect with franchisees accordingly.
• Advise on Franchise Agreement compliance and assist with staying compliant.
• Lead market meetings to benefit franchisee groups.
• Guide franchisees on culture as an extension of company culture.
• Deliver territory health diagnostics.
• Review monthly P&L and YOY revenue; perform other duties as assigned.

Connaissances

Consulting experience

P&L analysis

Cross-functional collaboration

Data analysis

Operational efficiency

Communication

Travel readiness

Formation

Bachelor's degree

Outils

Microsoft Office

Description du poste

The Sr. Franchise Business Consultant is the primary contact between the franchisor and the franchisee. You will act as the franchisee’s connection to the Franchise Support Center ensuring there is a strong support system and trusted advisors in place. The FBC is responsible for providing management, operational, and financial support to franchise partners through a consultative relationship built on trust. The strength of that relationship will directly impact your ability to be an effective FBC. You are the coach, advising how franchisees should leverage our Systems of Business in the effort to help them reach their personal and business goals. The successful candidate will effectively monitor and measure the results of the franchise’s goals and KPI’s across their territory and brands.

Responsibilities

• Perform the role of business consultant and coach; building trust with franchise partners to influence growth and profitability within their franchise
• Establish a regular cadence of virtual and onsite touch points to maintain a deep understanding of the business operations of our franchise partners, providing insights and assistance when needed
• Develop a deep understanding of all available Authority Brand tools, platforms, and support systems available to our brands to maximize performance and instill trust with your franchisees
• Become the person your franchisees seek out for advice, come to in a time of crisis, or to celebrate the victories they have experienced
• Prioritize the requests of the FSC functions to connect with your franchisees
• Advise our franchise partners on the importance of staying in compliance with the Franchise Agreement and assisting when needed in the efforts to help the franchise partner stay compliant
• Conduct market meetings for your franchisees, bringing groups of franchisees together for the betterment of the group
• Providing guidance to the franchisees in the development of their culture and how it acts as an extension of our company culture
• Responsible for delivering franchisee territory ‘health’ diagnostics
• Performing a monthly Profit and Loss statement reviews including YOY revenue
• Other duties as assigned

Qualifications

• Bachelor’s degree (B.A) or Equivalent experience required
• 5 - 7+ years of experience in the capacity of a consultant, advisor, coach, or in running a services-based business or franchise
• Skilled in operational efficiencies, best practices, KPI’s, and data analysis
• Comfortable interpreting P&L statements and understanding how various initiatives may impact top & bottom lines
• Experience partnering cross functionally to ensure your customers get what they need when they need it
• Must have strong computer skills and be familiar with all Microsoft Office Programs
• Communicates clearly and precisely in verbal and written forms
• Ability to travel up to 75% to Franchisee locations within your assigned territory