Sr Franchise Business Consultant

Lawn Squad; Boston (MA); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Brothers Lawn Squad LLC seeks a Sr. Franchise Business Consultant to connect franchisors and franchisees, ensuring a strong support system and trusted advisors. You will coach, monitor KPIs, and drive profitability across territories and brands through data-driven insights and strategic guidance.

The role requires deep familiarity with franchise operations, regular virtual/onsite touchpoints, and travel up to 75% across the assigned territory.

Qualifications

• Bachelor’s degree (B.A) or Equivalent experience.
• 5 - 7+ years of experience in consultant/coach roles or running a services-based business.
• Strong in operational efficiencies, KPI’s, and data analysis.
• Comfort interpreting P&L statements and impact on revenue.
• Experience partnering cross-functionally to meet customer needs.
• Proficient with MS Office programs.
• Willingness to travel up to 75% in territory.

Responsibilities

• Perform the role of business consultant and coach; build trust with franchise partners to influence growth and profitability.
• Establish regular virtual and onsite touch points to understand business operations and provide insights.
• Develop understanding of Authority Brand tools, platforms, and support systems to maximize performance.
• Be the go-to person for franchisees for advice, crisis support, or celebration of wins.
• Prioritize requests of FSC functions and connect with franchisees.
• Advise on Franchise Agreement compliance and support franchise partner compliance efforts.
• Conduct market meetings for franchisees to benefit the group.
• Guide franchisees on culture as an extension of company culture.
• Deliver franchisee territory health diagnostics.
• Perform monthly P&L reviews with YOY revenue analysis.
• Other duties as assigned.

Skills

Consulting

KPI analysis

Data analysis

Cross-functional collaboration

Verbal & written communication

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

The Sr. Franchise Business Consultant is the primary contact between the franchisor and the franchisee. You will act as the franchisee’s connection to the Franchise Support Center ensuring there is a strong support system and trusted advisors in place. The FBC is responsible for providing management, operational, and financial support to franchise partners through a consultative relationship built on trust. The strength of that relationship will directly impact your ability to be an effective FBC. You are the coach, advising how franchisees should leverage our Systems of Business in the effort to help them reach their personal and business goals. The successful candidate will effectively monitor and measure the results of the franchise’s goals and KPI’s across their territory and brands.

Responsibilities

• Perform the role of business consultant and coach; building trust with franchise partners to influence growth and profitability within their franchise
• Establish a regular cadence of virtual and onsite touch points to maintain a deep understanding of the business operations of our franchise partners, providing insights and assistance when needed
• Develop a deep understanding of all available Authority Brand tools, platforms, and support systems available to our brands to maximize performance and instill trust with your franchisees
• Become the person your franchisees seek out for advice, come to in a time of crisis, or to celebrate the victories they have experienced
• Prioritize the requests of the FSC functions to connect with your franchisees
• Advise our franchise partners on the importance of staying in compliance with the Franchise Agreement and assisting when needed in the efforts to help the franchise partner stay compliant
• Conduct market meetings for your franchisees, bringing groups of franchisees together for the betterment of the group
• Providing guidance to the franchisees in the development of their culture and how it acts as an extension of our company culture
• Responsible for delivering franchisee territory ‘health’ diagnostics
• Performing a monthly Profit and Loss statement reviews including YOY revenue
• Other duties as assigned

Qualifications

• Bachelor’s degree (B.A) or Equivalent experience required
• 5 - 7+ years of experience in the capacity of a consultant, advisor, coach, or in running a services-based business or franchise
• Skilled in operational efficiencies, best practices, KPI’s, and data analysis
• Comfortable interpreting P&L statements and understanding how various initiatives may impact top & bottom lines
• Experience partnering cross functionally to ensure your customers get what they need when they need it
• Must have strong computer skills and be familiar with all Microsoft Office Programs
• Communicates clearly and precisely in verbal and written forms
• Ability to travel up to 75% to Franchisee locations within your assigned territory