Program Manager II, AMZL Field Support

Amazon.com Inc.; Nashville (TN); On-site; USD 67,000 - 117,000; Full time

Job summary

Amazon.com Services LLC is seeking a senior program manager to own device compliance and operational performance for a large rental fleet across hundreds of sites. You will turn device health data into root-cause insights and lead cross-functional partners to durable fixes, not one-off corrections.

You will drive recurring site engagement, case resolution, and operational reporting while identifying risks and elevating decisions to align with program goals in a fast-paced environment.

Qualifications

• 3+ years of program or project management experience.
• 3+ years of defining and implementing process improvement initiatives using data and metrics.
• Advanced Excel skills (Pivot Tables, VLookups) and SQL.
• Experience working cross-functionally with tech and non-tech teams.

Responsibilities

• Own the compliance program for the rental vehicle fleet end to end, keeping devices installed, accounted for, and active across hundreds of sites.
• Analyze case and failure trends to identify root causes, then design and implement process improvements that reduce recurring issues.
• Lead cross-functional stakeholder groups across field operations, partner, and support teams to align priorities and drive systemic resolution.
• Own the operational reporting and device-health analysis that turn raw data into insights for leaders.

Skills

Program management

Process improvement

SQL

Excel advanced

Cross-functional collaboration

Job description

Job ID: 10593431 | Amazon.com Services LLC

Keeping tens of thousands of safety technology devices active and compliant across a large third-party rental vehicle fleet takes more than day-to-day upkeep, it takes an owner who can see the patterns behind the problems and reshape how the work gets done. You will own device compliance and operational performance for rental vehicles across hundreds of delivery sites, turning device health data into root-cause insight and leading cross-functional partners to durable fixes, not one-off corrections. This role brings that program under a single accountable owner, one person who runs the day-to-day operation and continuously raises the bar on how it performs.

In this role you will own the mechanisms that keep devices installed, accounted for, and active across the rental fleet: the recurring site and partner engagement, the case resolution path, and the operational reporting leaders rely on. You will go beyond resolving individual issues to analyze why they recur, designing process improvements that reduce failure rates at the source. You will work across field operations, partner, and support teams to align priorities and drive systemic resolution, delivering difficult cross-functional work independently and escalating when a decision falls outside established mechanisms.

The ideal candidate pairs operational ownership with program-management judgment: the analytical depth to turn recurring issues into root-cause insight, the influence to move multiple stakeholder groups toward a shared outcome without direct authority, and the instinct to simplify and improve the processes they inherit. You will thrive in a fast-paced, ambiguous environment where you own outcomes, not just tasks.

Key job responsibilities

• Own the compliance program for the rental vehicle fleet end to end, keeping devices installed, accounted for, and active across hundreds of sites through the recurring mechanisms you run and improve
• Analyze case and failure trends to identify root causes, then design and implement process improvements that reduce recurring issues rather than resolving them one at a time
• Lead cross-functional stakeholder groups across field operations, partner, and support teams to align priorities, drive systemic resolution, and move compliance and device utilisation in the right direction
• Own the operational reporting and device-health analysis that turn raw data into the insight leaders use to make decisions across rental fleet segments
• Identify risks and blockers early, drive crisp and timely decisions, and elevate appropriately to keep the program aligned with its goals

A day in the life

Your day blends operational ownership with cross-functional problem-solving. You will dig into device-health and case data not just to clear what is in front of you but to find the trend underneath it, then bring field operations, partner, and support teams together to fix the root cause. You will design improvements to the mechanisms you own, influence stakeholders toward a shared plan, and build the operational reporting that gives leaders a clear read on program health. Expect to move between focused analysis and the cross-functional work of aligning people and raising the bar across the rental fleet.

About the team

We keep the technology devices on Amazon’s last mile and middle mile fleets working, owning device repair, reliability, and availability so vehicles stay on the road. Our group sits at the intersection of field operations, data analysis, and vendor partnership, owning both the daily execution and the strategy behind a healthy device fleet. This role owns the rental fleet program at the heart of that work. You will join a team of program managers who take ownership of fleet readiness, dig past symptoms to root cause, and build fixes that hold up at scale.

Basic Qualifications

• 3+ years of program or project management experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience using data and metrics to determine and drive improvements
• Experience working cross functionally with tech and non-tech teams

Preferred Qualifications

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules

Equal Opportunity Statement

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, TN, Nashville - 66,800.00 - 116,800.00 USD annually

USA, VA, Arlington - 74,200.00 - 129,800.00 USD annually

USA, WA, Bellevue - 82,700.00 - 129,800.00 USD annually

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.