Sr. Fleet Client Services Specialist

Cox Automotive; Hendersonville (TN); On-site; USD 30,000 - 45,000; Full time

Job summary

Cox Fleet is seeking a Sr Fleet Services Coordinator to support the growth of its on-site fleet maintenance operations. The role emphasizes coordinating maintenance transactions from origination through repair, maintaining accurate records, and delivering excellent customer service.

The position requires strong communication, organizational, and Excel/data-entry skills, plus experience with Cox Fleet IT systems. Collaboration with Field Operations is essential to optimize technician scheduling.

Qualifications

• High School Diploma or GED; 3–5 years in a related field, or equivalent mix of education and experience.
• Excellent verbal and written communication; capable of professional cross-level interaction.
• Proven ability to collaborate cross-functionally and build trusted relationships.
• Excellent organizational and multitasking skills.
• Strong Excel and data entry skills; ability to learn Cox Fleet IT systems (Web Wrench, MobileFrame, RO Writer).
• Knowledge of trucking industry and fleet maintenance a plus.
• Ability to work independently and in a team.
• Strong problem-solving and follow-through.

Responsibilities

• Manage the follow-up maintenance transactions lifecycle from origination to repair completion.
• Document accurately in Cox Fleet systems for each customer contact.
• Provide excellent customer service for internal and external calls.
• Obtain customer approval for repairs and services.
• Schedule preventive maintenance to drive repeat business.
• Coordinate with Field Operations to assign technicians.
• Encourage scheduling to maintain a steady workflow.
• Support dispatching and service scheduling improvements.
• Handle additional duties and special projects as assigned.

Skills

Customer service

Communication

Organizational skills

Excel

Data entry

Cross-functional collaboration

Problem solving

Team player

Education

HS Diploma or GED

Related degree/certification

Tools

Web Wrench

MobileFrame

RO Writer

Job description

Cox Fleet keeps your fleet moving!

Headquartered in Indianapolis, Cox Fleet has grown to become one of the largest fleet maintenance companies in the country.

Cox Fleet is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. Cox Fleet also services customers utilizing its 20+ nationwide service centers; each offering select services, such as accident repair, paint, refurbishment, and heavy mechanical repair. Supported by a 24/7 in-house call center, Cox Fleet provides maintenance scheduled and unscheduled services to fleets anywhere, anytime.

Sr Fleet Services Coordinator

Cox Fleet is currently hiring a Sr Fleet Services Coordinator to support the growth of the company.

Duties & Responsibilities

• Managing the follow up maintenance transactions lifecycle from origination until the customer unit is in control/custody of the repair technician
• Timely and accurate documentation and notation in all Cox Fleet systems regarding each customer contact
• Providing excellent customer service for all internal and external customer calls
• Be professional and establish positive customer rapport
• Obtain customers approval for all repairs and services to be performed
• Proactively contact customers to schedule preventative maintenance at regular intervals, driving repeat business
• Partner and communicate consistently with Field Operations to schedule the right technicians to accounts, resulting in a positive customer experience
• Encourage customers to schedule repairs and maintenance in advance, creating a consistent pipeline of work for each supported technician
• Continuously develop and improve company capabilities in Dispatching and Service Scheduling
• Additional duties and special projects as assigned

Requirements

• High School Diploma/GED and 5 years' experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and 3 years' experience; or 7 years' experience in a related field.
• Excellent verbal and written communication skills; Ability to effectively communicate at all levels of the organization.
• Proven track record to collaborate cross-functionally, build positive relationships and become a trusted partner to relevant cross functional partners.
• Excellent organizational skills and the ability to balance a variety of tasks.
• Strong Excel and data entry skills, and the ability to learn new platforms (such as Cox Fleet IT Systems, including Web Wrench, MobileFrame, RO Writer)
• Common knowledge of the trucking industry; experience with fleet maintenance or other transportation experience in automotive/trucking would be very helpful.
• Ability to work independently and collaboratively within a team environment.
• Excellent problem-solving skills
• Highly organized with exceptional follow-through abilities

USD 22.02 - 33.08 per hour

Compensation

Hourly pay rate is in the range of $22.02 - $33.08/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Benefits

Employees are eligible to receive a minimum of 6.67 hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

EOE, including disability/vets