Lead Fleet Client Services Specialist

Cox-Fleet-; Indianapolis (IN); Remote; USD 55,000 - 75,000; Full time

Job summary

Cox Fleet is hiring a Lead Fleet Services Coordinator to support growth in Indianapolis, IN. You will manage maintenance transations, coordinate with field operations, and ensure timely customer communication to drive repeat business.

The role requires strong organizational and Excel skills, plus ability to learn Cox Fleet IT systems, with opportunities to oversee projects and improve dispatch capabilities.

Qualifications

• HS Diploma or GED with 7 years’ related experience, or alternative combination with 5 or 9 years in related field.
• Excellent verbal and written communication; ability to interact at all organization levels.
• Proven ability to collaborate cross-functionally and build trusted partnerships.
• Strong organizational skills and ability to balance multiple tasks.
• Proficiency with Excel and data entry; able to learn Cox Fleet IT Systems (Web Wrench, MobileFrame, RO Writer).
• Knowledge of trucking industry or fleet maintenance is helpful.

Responsibilities

• Manage follow-up maintenance transactions lifecycle from origination to custody by repair technician.
• May oversee assigned projects with limited supervision.
• Exercise judgment on advanced/complex issues.
• Document accurately in Cox Fleet systems for every customer contact.
• Provide excellent customer service for internal and external calls.

Skills

Communication skills

Organizational skills

Data entry

Excel proficiency

Cross-functional collab

Independent worker

Education

HS Diploma or GED

Tools

Web Wrench

MobileFrame

RO Writer

Job description

Cox Fleet keeps your fleet moving!

Headquartered in Indianapolis, Cox Fleet has grown to become one of the largest fleet maintenance companies in the country.

Cox Fleet is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. Cox Fleet also services customers utilizing its 20+ nationwide service centers; each offering select services, such as accident repair, paint, refurbishment, and heavy mechanical repair. Supported by a 24/7 in-house call center, Cox Fleet provides maintenance scheduled and unscheduled services to fleets anywhere, anytime.

Cox Fleet is currently hiring aLead Fleet Services Coordinatorto support the growth of the company.

Duties & Responsibilities:

• Managing the follow up maintenance transactions lifecycle from origination until the customer unit is in control/custody of the repair technician
• May oversee assigned projects.
• With limited supervision, exercises judgment on advanced or complex issues.
• Timely and accurate documentation and notation in all Cox Fleet systems regarding each customer contact
• Providing excellent customer service for all internal and external customer calls
• Be professional and establish positive customer rapport
• Obtain customers approval for all repairs and services to be performed
• Proactively contact customers to schedule preventative maintenance at regular intervals, driving repeat business
• Partner and communicate consistently with Field Operations to schedule the right technicians to accounts, resulting in a positive customer experience
• Encourage customers to schedule repairs and maintenance in advance, creating a consistent pipeline of work for each supported technician
• Continuously develop and improve company capabilities in Dispatching and Service Scheduling
• Additional duties and special projects as assigned

Requirements:

• High School Diploma/GED and 7 years’ experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and 5 years’ experience; or 9 years’ experience in a related field
• Excellent verbal and written communication skills; Ability to effectively communicate at all levels of the organization.
• Proven track record to collaborate cross-functionally, build positive relationships and become a trusted partner to relevant cross functional partners.
• Excellent organizational skills and the ability to balance a variety of tasks.
• Strong Excel and data entry skills, and the ability to learn new platforms (such as Cox Fleet IT Systems, including Web Wrench, MobileFrame, RO Writer)
• Common knowledge of the trucking industry; experience with fleet maintenance or other transportation experience in automotive/trucking would be very helpful.
• Ability to work independently and collaboratively within a team environment.
• Excellent problem-solving skills
• Highly organized with exceptional follow-through abilities

EOE, including disability/vets

“Please note: This posting is for informational purposes only and does not constitute an official job application. To be considered for employment, all candidates must submit their application directly through official Cox careers website. Applicants who complete Applications that are received through third-party postings, social media, or other channels will be invited to submit an official Application through the company’s career site.”