Fleet Client Services Specialist II

Fleet Services by Cox Automotive; Newark (NJ); On-site; USD 52,000 - 76,000; Full time

Job summary

Fleet Services by Cox Automotive is seeking a Fleet Services Coordinator II to support the growing operation in Newark, NJ. This role focuses on managing maintenance transactions end-to-end and ensuring timely service delivery.

You will document customer interactions in Cox Fleet IT systems and collaborate with field operations to deploy the right technicians, while maintaining strong customer rapport and process discipline.

Qualifications

• High School Diploma/GED with 3 years of related field experience, or an equivalent combination of education and experience.
• Excellent verbal and written communication, able to interact at all organization levels.
• Proven track record of cross-functional collaboration and relationship building.
• Strong organizational skills with the ability to balance multiple tasks simultaneously.
• Experience with Excel and data entry; ability to learn Cox Fleet IT systems.

Responsibilities

• Manage follow-up maintenance transactions from origination to repair completion.
• Document and note interactions accurately in Cox Fleet systems.
• Provide excellent customer service for internal and external clients.
• Build professional rapport and obtain customer approvals for repairs and services.
• Proactively schedule preventative maintenance to drive repeat business.
• Coordinate with Field Operations to assign the right technicians to accounts.
• Encourage advance scheduling to maintain a steady workflow for technicians.
• Develop and improve dispatching and service scheduling capabilities.
• Perform additional duties and special projects as assigned.

Skills

Communication

Organizational skills

Problem solving

Excel

Data entry

Cross-functional collaboration

Education

High School Diploma or GED

Tools

Cox Fleet IT Systems

Web Wrench

MobileFrame

RO Writer

Job description

Headquartered in Indianapolis,CoxFleet has grown to become one of the largest fleet maintenance companies in the country.

Cox Fleetis the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers.Cox Fleetalso services customersutilizingits 20+ nationwide service centers; each offeringselectservices, such as accident repair, paint, refurbishment, and heavy mechanical repair. Supported by a 24/7 in-house call center,Cox Fleetprovides maintenance scheduled and unscheduled services to fleets anywhere, anytime.

Cox Fleetis currently hiring aFleetServicesCoordinatorIIto support the growth of the company.

Duties & Responsibilities:

Managing the follow up maintenance transactions lifecycle from origination until the customer unit is in control/custody of the repair technician

Timely andaccuratedocumentation and notation in allCox Fleetsystemsregardingeach customer contact

Providing excellent customer service for all internal and external customer calls

Be professional andestablishpositive customer rapport

Obtain customers approval for all repairs and services to be performed

Proactively contactcustomers to schedule preventative maintenance at regular intervals, driving repeat business

Partnerand communicate consistentlywith Field Operations toschedulethe right techniciansto accounts,resulting in a positive customer experience

Encourage customers to schedule repairs and maintenancein advance,creating a consistent pipelineofwork for each supported technician

Continuously develop and improve company capabilities in Dispatching and Service Scheduling

Additionalduties and special projects as assigned

Requirements:

High School Diploma/GED and 3 years’ experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years’ experience in a related field

Excellent verbal and written communication skills; Ability to effectively communicate at all levels of the organization.

Proventrack recordto collaborate cross-functionally, build positive relationships and become a trusted partner to relevant cross functional partners.

Excellent organizational skills and the ability to balance a variety of tasks.

Strong Excel and data entry skills, and the ability to learn new platforms (such asCox FleetIT Systems, including Web Wrench, MobileFrame, RO Writer)

Common knowledge of the trucking industry; experience with fleet maintenance or other transportation experience in automotive/trucking would bevery helpful.

Ability to work independently and collaboratively within a team environment.

Excellent problem-solving skills

Highly organized with exceptional follow-through abilities